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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,211 Reviews
Call Service Center (603) 624-1800

1,211 Reviews of Ira Toyota of Manchester - Service Center

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September 05, 2024

Christopher and Mou helped me today to solve an issue with my rav4! They are the best! Awesome guys! More

by Wilson Mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Durakovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher, Service Department.
Report | Print
Sep 07, 2024 -

Ira Toyota of Manchester responded

Hi Wilson, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

After waiting 2 hours for my scheduled appointment, I requested an update. Only then did they move my car to the service area. They only attended to it for 15 minutes. 5th attempt to get fabric produ More

by sanctum_cupcake.0m
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 06, 2024 -

Ira Toyota of Manchester responded

sanctum_cupcake.0m, I’m sorry for the inconvenience you faced regarding the extended wait time in service, and the issue with the fabric product. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided here, so I would greatly appreciate it if you could get in touch with me using the email address provided below. Your cooperation will help us resolve this issue promptly. Thank you. John McCarthy General Manager jmccarthy@Group1Auto.com

August 28, 2024

Did the work in a timely manner polite professional all the way through from the appointment to the pickup More

by Nancyjroberts
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I worked with service
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Aug 31, 2024 -

Ira Toyota of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2024

Good communication throughout. Upfront estimates. John was great to work with as a service advisor. More

by Blanja19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Aug 27, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Excellent service,…. prompt, courteous, professional, engaging, and friendly. Comfortable waiting room, thanks for the TV. More

by gerarddan333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Aug 31, 2024 -

Ira Toyota of Manchester responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2024

Very professional and honest. Willing to answer questions. Adhered to projected time frames very closely. More

by jma31722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor. Tire specialist
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Aug 24, 2024 -

Ira Toyota of Manchester responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 22, 2024

Service Advisor Bryan Bell was excellent helping me with my service. Will be going back when I need service again. More

by chabmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Bell
Report | Print
Aug 24, 2024 -

Ira Toyota of Manchester responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

August 21, 2024

Did like this dealership until a few months ago. Sales person was supposed to call me to test drive a new car once one came in. That was in June. Never heard from him. Today I went to have my car se More

by trb72058
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Silva , Romando Durdia
Report | Print
Aug 24, 2024 -

Ira Toyota of Manchester responded

trb72058, We are truly sorry to hear about your recent experience at our dealership. Your satisfaction is our top priority, and it's clear that we fell short in this instance. We have well over 20 techs at all points of our day, 3 is not the case. We understand that the extended wait time for your service was frustrating. Our goal is to provide efficient and timely service to all of our customers. Regarding the salesperson, we will investigate this matter immediately and take appropriate action. Please let us know if you would like to provide more details about the specific vehicle you are interested in. We would appreciate the opportunity to make things right. Please, contact me directly at jmccarthy@Group1Auto.com to discuss how we can address your concerns and restore your trust in our dealership. Thank you for bringing this to our attention. John McCarthy General Manager jmccarthy@Group1Auto.com

August 21, 2024

Great service department Jameson Huntress is a great service advisor The whole team does a good job More

by joehuntress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Huntress
Report | Print
Aug 24, 2024 -

Ira Toyota of Manchester responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Manchester. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

My service advisor was very personable and knowledgeable ! Hi highly recommend IRA Toyota . very professional More

by Goldenbernard9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Aug 24, 2024 -

Ira Toyota of Manchester responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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