Ira Toyota of Manchester - Service Center

Amazing Customer Service I brought in my husbands Rav4 and had the immense pleasure of meeting Jenny-Lynn. She was my service advisor and she made sure I had everything I cou I brought in my husbands Rav4 and had the immense pleasure of meeting Jenny-Lynn. She was my service advisor and she made sure I had everything I could possibly want or need. There was a question of whether two minor repairs would be covered by warranty and she offered me drinks and snacks while I waited then offered a shuttle ride in case I didn't want to wait the twenty minutes between when she told me parts would need to be ordered and were covered by warranty. At every point of contact she was warm and made sure I was completely comfortable. Will definitely return. More

I am happy with the service center Check engine light and more where they give me great service and I can come back any time at Toyota dealers Ira Manchester-s. Willow for any problems Check engine light and more where they give me great service and I can come back any time at Toyota dealers Ira Manchester-s. Willow for any problems in my vehicle, I believe as long as Justin works for Toyota I will be more comfortable for service to be done in my Toyota Highlander's, however, very good job by him. More

Warranty maintenance Excellent communication, service, Good explaination of what needs to be done & very reasonable time expectations. I feel very comfortable with this Excellent communication, service, Good explaination of what needs to be done & very reasonable time expectations. I feel very comfortable with this service advisor. Good explaination of newer cars & maintenance needs. More

Outstanding Service! I had an odd noise coming from my 2012 Toyota Camry Hybrid. I pulled into Ira Toyota and the service greeting port was like I was coming in for a land I had an odd noise coming from my 2012 Toyota Camry Hybrid. I pulled into Ira Toyota and the service greeting port was like I was coming in for a landing on an aircraft carrier. I was met by Service Advisor Joshua Kobey who listened to my issue and was very clear and accomodating to try to resolve the issue. I am from Canada and was on the road with my family and did not want to have a break down in the middle of no where with them. My family waited in the beautiful and dealership and offered us the use of any of the numerous amenities available while we waited. The service team provide a very thorough look/ inspection and could not find any fatal mechanical issues. After troubleshooting the issues it was explained what had been assessed and what the best option was for me. Rather than looking further to locate the intermittent issue it was decided for me to monitor and continue on, as nothing was observed that would cause significant mechanical issues. After all was said and done the team handed me back my keys and wished me safe travels at No Cost! I can only say how lucky the people of Manchester are to have a dealer like Ira Toyota. Outstanding Service Team! Troy MacLean 2012 Camry owner. More

Excellent service. Love my car. The techs always are straightforward and help to check on parts and warranty. Convenient hours and timely. Will recommend to others. straightforward and help to check on parts and warranty. Convenient hours and timely. Will recommend to others. More

Car was stranded and towed to dealer. Called me with over $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replac $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replace just the battery. Quoted me more than new battery cost to replace $15 battery terminal. When confronted with questions, the Sr. advisor blames the mechanic. Service Manager attitude was worst then Sr. Advisor. There is rampant culture to rack up Service ticket price, instead of showing honesty in name of better Service. Beware of rip-off. More

I was referred to Ira Toyota of Manchester and specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get somethin specifically John Otis (Service Department) by a friend. I don't know much about cars and always feel as though I'm being screwed when I get something repaired. This was not the case at Ira. John was friendly, knowledgeable and helpful. He took the time to explain exactly what was going on with my car. He wasn't the typical service guy, overwhelming and pushy; and I didn't at all feel like he was screwing me out of my money. If only everyone had such wonderful customer service skills! I will continue to have my car serviced at Ira because of John and this positive experience. More

very bad communication, non-friendly and service department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is department is not cooperative at all. We order a recall part which is first not available and asked to contact in one month and later told that it is never ordered. We purchase service agreement and we were told that every thing is covered for three years and extended will increase this for extra years. It turns out that it is not correct. When brought sales into the picture the story got changed and told that sales is wrong. The head of sales is also wrong. The service department is right. In other words, you loose. You could not trust them. Service department is very un-professional. No respect for customer at all. More

Whatever issues or problems I had with the charges have been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to wor been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to work with me to resolve all outstanding issues. More