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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,134 Reviews

1,134 Reviews of Ira Toyota of Manchester - Service Center

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January 04, 2025

I took my car for an alignment, they said the alignment was fine, but when I'm driving my steering wheel is misaligned to the right, when the car is going straight the steering wheel is misaligned, they ma More

by Nelson
Workmanship
Recommend Dealer
No
Employees Worked With
Service
January 04, 2025

I received my 15k mile service today. Mike was professional, knowledgeable and very nice. The communication for the services provided and recommended was easy to understand and quick to a More

by April C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
January 03, 2025

Excellent service from the service department! Excellent staff and communication! I was very happy with the service provided, I was kept up to date with the status of my car and any issues that ne More

by trock610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
Jan 04, 2025 -

Ira Toyota of Manchester responded

Hi, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 31, 2024

Nice people. Walked me around the vehicle and one big issue (2-bad catalytic converters) was more expensive to do than the vehicle was worth so appreciate that u More

by Billmazerall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Cena
Jan 02, 2025 -

Ira Toyota of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2024

I have four a clock appointment for LOF and put on my winter tires I was in and out in less. Than a hour Thank you Nick for the great service More

by Hunterelk60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jan 01, 2025 -

Ira Toyota of Manchester responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Manchester. We hope you have a great day!

December 28, 2024

If negative stars were an option that would be my rating for the service department. I brought up a concern multiple times. They did not resolve the issue, and called to say my car was ready, when they didn More

by redsox5317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jan 02, 2025 -

Ira Toyota of Manchester responded

I am sorry to hear of your poor experience with us. Can you contact me directly so I can investigate this further? There is no data here for me to look into. John McCarthy General Manager jmccarthy@Group1Auto.com

December 28, 2024

They are always professional and provide premium service. Regardless if you are purchasing a vehicle (I have purchased 4 from them) or getting service on the vehicles. Their team reaches out for regular main More

by mcampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan from the service department.
Dec 31, 2024 -

Ira Toyota of Manchester responded

Hi, thank you for taking the time to leave a review for us at Ira Toyota of Manchester. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

December 26, 2024

Under staffed, waited 3. 5 hrs. without an update on my vehicle. Should not overbook appointments if not staffed appropriately More

by Sturob1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Dec 27, 2024 -

Ira Toyota of Manchester responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. John McCarthy General Manager jmccarthy@Group1Auto.com

December 26, 2024

Worst experience ever ,did not get battery replaced same day with an appointment, lack of updates from staff More

by dirienz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Dec 28, 2024 -

Ira Toyota of Manchester responded

Thank you for your review! I have been trying to find your file but based on the data given I cannot. Would you please contact me directly so I can help out? John McCarthy General Manager jmccarthy@Group1Auto.com

December 25, 2024

I bought my 2007 Camry there and they have been serving my car ever since. They are courteous, dependable, accurate and kind. I trust them to do the job right, and they always jave. More

by rbnsn430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Cena
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Leedham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Ira Toyota of Manchester responded

Hi, we're happy you found our staff so supportive during your experience here at Ira Toyota of Manchester. Please don't hesitate to reach out if there's anything additional we can do for you.

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