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Ira Toyota of Manchester - Service Center

Manchester, NH

4.3
1,256 Reviews

1,256 Reviews of Ira Toyota of Manchester - Service Center

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June 21, 2025

I visited this dealership yesterday as I was having an issue with my four-wheel-drive. After waiting for 2 1/2 hours, they told me I needed to leave my car overnight. They also did not seem to have any id More

by gracemsprague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan McCartney
June 20, 2025

I was in the shop for a routine service and inspection. I was in and out without a hitch. I've been with them for ten years now and never had a complaint. More

by Bruce
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 23, 2025 -

Ira Toyota of Manchester responded

Hi Bruce, thank you for your loyal support for the past 10 years! We are thrilled to know that your routine service and inspection were seamless and hassle-free. Your satisfaction is our top priority. We look forward to serving you for many more years!

June 17, 2025

Never an issue with customer service when bringing my vehicle in for service Thank you More

by Joebikerusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan service department
June 16, 2025

Technician was great but , was reassured more than once they had all the parts for my airbag recall, only to get there and find out they in fact did not have what was needed, So once again I will have to m More

by kidsmams
Recommend Dealer
No
Employees Worked With
Alexander
Jun 18, 2025 -

Ira Toyota of Manchester responded

Thank you for your review! When we order parts for certain jobs, we order what is known. Often there are additional items needed once the work begins, and other items are discovered. I apologize for your inconvenience, but we must do what’s needed and sometimes this is what occurs. John McCarthy General Manager jmccarthy@Group1Auto.com

June 14, 2025

I appreciated them getting me in quickly, but there was no communication after my vehicle arrived. Danielle is a miserable person and not good at her job. I met her when we picked up the car and told her I More

by Dismayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle
Jun 18, 2025 -

Ira Toyota of Manchester responded

Thank you for your review! I apologize for your experience. Can you contact me directly so I can look into this for you? I have no way to look into this with the info given. John McCarthy General Manager jmccarthy@Group1Auto.com

Jun 19, 2025 -

Dismayed responded

I will email you personally. Glad to get the information to you so you can fix the situation. You can't fix what you are not aware of......

June 12, 2025

The service rider Jamison did a phenomenal job. He got me in and out of there quickly and painlessly for my 10,000 mile check service More

by MarkyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Jamison
Jun 13, 2025 -

Ira Toyota of Manchester responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2025

Kind and considerate. Did a very good job. Just had to wait two and half hours. More

by cathy.plante
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 10, 2025 -

Ira Toyota of Manchester responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2025

Everything was fine with this visit but the technician had some unwarranted attitude when explaining a mistake I had made. It was a little off putting. More

by chris.creations.lee
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Technician
Jun 08, 2025 -

Ira Toyota of Manchester responded

Thank you for your great review even with your improper experience. I am going to look into this immediately. If you would like to share more, please let me know. John McCarthy General Manager jmccarthy@Group1Auto.com

June 01, 2025

Did the work, but it took 4 1/2 hrs oil change and inspection and I had an appt. Will not go back. Will go to Nashua, service is quicker. The staff was are always nice, maybe under staffed? More

by 5goffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service
Jun 04, 2025 -

Ira Toyota of Manchester responded

Thank you for your feedback. I apologize it took longer than expected. I am going to review why it did and look to fix it immediately. Please reach out with your contact info so I can attempt to make it right by you. John McCarthy General Manager jmccarthy@Group1Auto.com

May 31, 2025

It was a pretty busy Saturday, I wasn’t able to wait for the vehicle but received a call earlier than the expected time for completing the work. More

by waveriderk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson in Service
Jun 03, 2025 -

Ira Toyota of Manchester responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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