Ira Toyota of Manchester

2.5 hours for a tire rotation and stat inspection is ridiculous. Don't overbook appointments and things like this won't happen. ridiculous. Don't overbook appointments and things like this won't happen. More

Very professional, attention to customers needs even when they are being trained, highly recommend this dealership. they are being trained, highly recommend this dealership. More

Service department was outstanding my advisor really worked with me on the final bill they take care of the repeat custo.ers that's for sure worked with me on the final bill they take care of the repeat custo.ers that's for sure More

Tech representative Brandon is knowledgeable, friendly and willing to help with anything. Dropped car off for basic service and state inspection. Less than 1.5 hours later I received a text telling my ca and willing to help with anything. Dropped car off for basic service and state inspection. Less than 1.5 hours later I received a text telling my car was ready. Excellent service More

I had a 3:30 p. m. on 12/4/24 and arrived at approximately 3:10 p.m. When I pulled into the bay, the tire representative checked my tires and after discussion, we de m. on 12/4/24 and arrived at approximately 3:10 p.m. When I pulled into the bay, the tire representative checked my tires and after discussion, we determined the tires needed to be replaced. No problems there. Ryan, my service advisor, came over and checked me in. It was determined that since I was going to have my new tires installed, tire rotation would not be necessary but rather only an oil change and multi-point inspection. I received a text from Ryan at 3:28 p.m. with a communication contact number. At approximately 5:13 p.m., I contacted Ryan to find out a status and if by some chance the tires were actually being installed too as it had been quite a wait so far at that point only for an oil change and multi-point inspection. He replied to my text indicating he had to "shuffle me around" so I wouldn't have to wait much longer due to an excessive number of cars they had taken in around the time my appointment started. To be fair, there were at least 15-20 customers in the waiting room when I arrived. However, at the time when I received the reply, only myself and one other customer was remaining in the waiting room. This led me to believe my vehicle was not taken in for service at me appointment time of 3:30 p.m. but rather placed near to at the back of the line. I finally received my vehicle back at approximately 6:20 p.m. - almost 3 hours later. I realize holiday times may slow operations down however almost 3 hours wait time for only and oil change and multi-point inspection is a bit much and I've never had to wait that long for repairs after being a customer with this dealership for many years. I hope my upcoming tire installation with alignment doesn't take as long. More

Very nice service was real excellent easy to talk to very polite very friendly explaining was great polite very friendly explaining was great More

Excellent service and Jameson Was the best. IRA Toyota is Always there to make sure that the visit is pleasant IRA Toyota is Always there to make sure that the visit is pleasant More

The service department has been very up front with me about services I might need. I am an older woman who is alone, so I always double check with my son, a master mechanic, to protect myself. There hasn about services I might need. I am an older woman who is alone, so I always double check with my son, a master mechanic, to protect myself. There hasn’t been an instance that my son has disagreed with the recommendations I have received at this dealer. More

I quickly discovered that my Toyota salesman ( Fran Gomez) was courteous, knowledgeable and a professional, He was well spoken, and quite familiar with the cutting edge Toyota Camry cutting edge techno Gomez) was courteous, knowledgeable and a professional, He was well spoken, and quite familiar with the cutting edge Toyota Camry cutting edge technology. Fran wasted no time during the sales process and he ensured that my total Toyota buying experience would be a memorable one. I also had the pleasure of dealing with Managers,,John Leedham and Charles Goodwin both of whom went out of their way to increase my confidence in the IRA Toyota of Manchester dealership. Once again proving that Professional leadership results in repeat customer business. These people are the true driving force which, in my opinion makes IRA Toyota of Manchester, stand out above from the rest of the competition! I will have no hesitation referring my family and friends to shop here at IRA. Respectfully, yours, William Soucy More