Ira Toyota of Manchester

We could not test drive a used car we wanted because it had not gone through the service area, fine. We wanted to put money down, can't do that here. We could have bought it outright, except there were a f had not gone through the service area, fine. We wanted to put money down, can't do that here. We could have bought it outright, except there were a few things wrong with it. Waited a week, was notified it was ready, made an appointment for a few hours later, then emailed that it was sold. I won't go back! More

This is the second time I’ve been told my car would be ready at a certain time, and when I returned to get it, it was still sitting in the area waiting to have the minor regular maintenance performed. Als ready at a certain time, and when I returned to get it, it was still sitting in the area waiting to have the minor regular maintenance performed. Also, even though I presented a coupon for the maintenance, and even when the service rep said he had applied the coupon… I had to have him retrieve and reread the coupon… he had charged me twice what I was supposed to be charged by Ira’s own mailer coupon… I’ll try Grapone next time. When I lived in Vermont the service at White River Toyota was great, but so far, here, service has been awful!!! More

Keith approached me as I was wandering the car lot looking at vehicles. I immediately shared with him my urgent need to get out of Jeep because it had fallen into disrepair due to no availability of m looking at vehicles. I immediately shared with him my urgent need to get out of Jeep because it had fallen into disrepair due to no availability of major parts, leaving it unreliable and on its last leg. Keith swiftly moved into action understanding what I needed in a vehicle. He had several suggestions for me and we worked through the options one by one. It all came down to a single vehicle that I needed to lease in order to get out of the Jeep. But the story doesn’t stop there. I needed to keep my payments reasonable for my budget. Keith pulled John in to help with the specifics. John represented my case to Toyota Lease and was able to get me approved for the vehicle I needed. Finally, I would meet Chuck who would walk me through the closing process. He answered some very important questions specifically around Gap insurance that helped me to decide what was needed for my protection. Thank you IRA Toyota Of Manchester for a thorough and complete trade in process. Your knowledge and understanding of my needs helped make this a seamless transaction and won you a customer for life. More

Excellent service, our salesman made us feel like family. Friendly staff that made sure we got the car we needed. Friendly staff that made sure we got the car we needed. More

Great service in and out with world class service will be back for my next service back for my next service More

The service seemed good not a long wait, for service to check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. check in the vehicle. The vehicle only had 800 plus miles, so not a lot to do other than change oil and state inspection. More

I waited two months for the part. I was told it was under warrantee and would not cost my anything. I had to pay $385 for labor but was not told to expect the charge. On the posi I was told it was under warrantee and would not cost my anything. I had to pay $385 for labor but was not told to expect the charge. On the positive side, the tech. Was pleasant and the work was done on time. I called three times before I got an answer about the availability of the part. None of the three returned my call. As for recommendation: I would give them another chance. More

The technician was great and explained everything in detail. I would recommend the technician to anyone. detail. I would recommend the technician to anyone. More

Car Dealership Review Not a dealership I would do business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about business with. I inquired about their used car that has been on the lot for 70+ days on 10/7/24. They didn’t reach out until I had to call them about the car’s situation 10/10/24. I mentioned to them that I’m from out of state and I’m willing to fly within a reasonable timeframe (not the day/week of) to purchase the vehicle. I told them I’m more than happy to put a deposit, run my credit, fly over and sign, get a banks check, whatever to make my situation more urgent and serious. The internet car salesman said he will talk to the Director of Used Car to further discuss if there is wiggle room for negotiation. I called on 10/11 to see if there was an update, he will reach out as soon as he gets an answer, he mentioned that they can ship the vehicle due to a special circumstance and how I am a much more serious buyer. 10/13/24 rolls by and I called to get an update, still nothing. I ask if I can speak to the Director. 10/14/24, I reached out that I have a busy work day to close the communication loop and make sure I’m doing right on my part. Internet car salesman said, they can’t go any lower but he was try to vouch for me since I’m a serious buyer. I get a call later in the evening that, unfortunately the there was a deposit made and the person is flying out immediately. I was not aware that the dealership was even accepting a deposit when I urge that I can do anything to make my situation more accommodating when they haven’t accommodated my inquiries. I told the internet car salesman to have the Director reach out to make to discuss what was transpired. He said I can’t hold the car for you and if you want me to hold the car, you need to book a flight today and show me the proof, then I can hold it for you. Soon after I heard another person on the line saying “Why are you still talking to that person from AZ, just drop him and hang up on him.” During the whole process, I’ve been negotiating on myself, there was no communication between the team. I had to repeat multiple things in several instances so it seems that they weren’t valuing my time. It is pretty upsetting on how the dealership culture has come to be, not in my lifetime where I would be upset enough to leave a review like this. It might be a good idea to not have your team saying anything too loud over the phone where your buyer can hear what they are saying about you. Lastly, maybe it’s a good idea to close the communication gap so your potential buyers are heard and maybe your buyers would be more trusting would want to move forward on a deal quicker. I’ve called several more times than the dealership has called me, at least try to show some interest in your buyers. For you out of state buyers, save yourself time and avoid this dealership. More

Friendly, kept me fully informed. Very nice and professional at same time. Very very happy. Very nice and professional at same time. Very very happy. More