Ira Toyota of Manchester

I worked with Jenelle. She was fantastic! Great listener and very friendly. She presented me with options but never made me feel pressured to pick anything I didn’t want. S She was fantastic! Great listener and very friendly. She presented me with options but never made me feel pressured to pick anything I didn’t want. She was very transparent about the process and kept me in the loop with updates about the arrival of my new vehicle. Overall a great experience with Jenelle leading the way! More

Excellent, attentive, knowledgeable, great vibe! Sales rep and Management was excellent and on point! Highly recommend Sales rep and Management was excellent and on point! Highly recommend More

The service by the team and Sandra in particular was especially amazing today as always. especially amazing today as always. More

Very disappointed with my last visit as they had performed very well in the past troubleshooting complex issues. This time I scheduled typical service, state inspection, oil change, brake pulsation performed very well in the past troubleshooting complex issues. This time I scheduled typical service, state inspection, oil change, brake pulsation issues, all which they completed satisfactorily. I also scheduled tire replacement with an alignment check. When I called on Wednesday they said I could come in anytime as they had plenty of openings. I scheduled for the following Monday. I asked if they needed to know the brand/model of tire I wanted and they said if it was on the website, they had it! I arrived for my 10 am appointment on time. They went over all the services requested and double checked the tire size. I no sooner sat down in the waiting area when they came out and told me they did not have the tires in stock. I expressed my disbelief and asked why they didn't have them in stock when they had four business days to get them. They said maybe they sold out and I again said they knew 5 days ago I was coming in for them. They advised they could have them at 5 pm but I would have to wait or come back. They offered to give me a ride somewhere within 10 miles of the dealership but I lived 22 miles away so I'm not sure where they thought I wanted to go. I declined the tires at that point as the price with the one free tire deal when purchasing 4 put them in the same range as your typical tire store. I thought it odd since the services they did perform were in the $700 range and the tires would have been an additional $1200 at least but they didn't seem concerned or apologetic at all. More

The help that I received from Steve Dasilva and Ricky Despres made purchasing a new vehicle an absolute enjoyable. Despres made purchasing a new vehicle an absolute enjoyable. More

Good to have customer service agent Yoel and work seemed honest and right Thx u honest and right Thx u More

Jenelle and the rest of the staff were polite and attentive. They were patient and helpful as they worked with us to get our new vehicle! attentive. They were patient and helpful as they worked with us to get our new vehicle! More

Service as great and keep you well informed I like the way they keep in contact with text messages and shows estimates way they keep in contact with text messages and shows estimates More

Courteous, customer focussed, he kept in touch with me and helped me understand the service options and helped me understand the service options More

Needed to find a new truck and I had a specific requirement for a particular trim level. Jenelle was persistent in following up and helping me find the right truck. I appreciate all her help! requirement for a particular trim level. Jenelle was persistent in following up and helping me find the right truck. I appreciate all her help! More