Ira Toyota of Manchester

I visited this dealership, on a day off from work one Saturday and test drove a Tundra. My heart was previously set on purchasing a Ford 150, but wanted to see what else was out there. After driving th Saturday and test drove a Tundra. My heart was previously set on purchasing a Ford 150, but wanted to see what else was out there. After driving the Tundra, I loved the truck much more than a 150. The Salesman was friendly, personable, and most of all, "not pushy". That was my selling point to returning to this dealership. I did some more "shopping" of other trucks, but was pretty much intent to return to get that pick-up truck. I phoned the dealership on Thursday and told them that I would be in on Saturday morning to make an offer on the pick-up truck. An inconvenience with purchasing this truck from this dealership was the time spent on paperwork. I arrived at 10 am, and didn't drive away from there til 2 pm. I just wanted to get out of there by that time, and I left the dealership with my truck that was missing items that I purchased for. I landed up purchasing the truck, but was aggravated about a few things. One, the floor mats (that I purchased with the truck) were no where to be found. I had to make an appointment with the service department for over a week later (the only opening they had on their schedule). In the meantime, a weekend in the mountains with a muddy dog has probably permanently stained my one week old truck's carpeted floors. Two, I gave the dealership a 2-day notice that I was coming in with the strong incentive to purchase the truck. The tonneau cover (which was a beneficial enticement to buy this vehicle) was malfunctioning. Once again, they did not have the means to fix it there, and I needed to return over a week later to get it fixed. Three, the salesman claims that there was no "remote starter" that went with this truck. The truck came with a "remote engine" start package that I paid for for $529.00. I have phoned the dealership 3 times, and no one has gotten back to me about finding these remote starters and activating my $529.00 purchased product. I guess once you buy their vehicle, they are happy they made a sale, and really don't care anymore about continued customer service. Now, I have to take a day off from work, drive to their service department and see about activating a product that I previously purchase for $529.00. Nice dealership to purchase, they just don't reciprocate with following up for customer service appreciation and preparing their vehicles to be driven off the lot. More

We walked in on the last day of the month, August 31st. I knew exactly what car I wanted. I had already talked to Tim Goodwin on the phone the day before and he told me he would sell me my Corolla for around knew exactly what car I wanted. I had already talked to Tim Goodwin on the phone the day before and he told me he would sell me my Corolla for around $15,000. Me and my boyfriend were then helped by John Leedham. John was very friendly, professional, and knowledgeable. Within about 20 minutes he found the exact car I wanted. After we found the car he sent us to talk to Josh Gendron, the finance manager. As soon as me and my boyfriend went into Josh`s office he made us feel like he was on time constraint. He keep pushing the extended warranty even after we had said no!!! So then he kept playing with the numbers and the monthly payments, so by the end me and my boyfriend were very confused!! He told me if I put $500 more down my payments would go down by $1 over 60 months, thus the warranty would cost me $440. So we thought that was a good deal so I went for it. When it came time to signing all the papers he kept saying how its really late and pretty much rushing us out of the door. The next day I was reviewing the paperwork, I realized the warranty cost me almost $1500. I was not too happy!! I went up the next day to see John and he was very helpful and helped me to get out of the warranty I had been pretty much tricked into. Overall my experience was good except for dealing with Josh. I would recommend going to Ira and highly recommend John. However, I would seriously recommend staying away from Josh as he will add and subtract numbers to hide the price of the warranty and lead you to believe you are getting a great deal. More

My son advice me to buy my car from the US, because this is what he did, and he explain me all the steps to do to make my import easy, he advice me to be sure that the original title of the car be sent to t is what he did, and he explain me all the steps to do to make my import easy, he advice me to be sure that the original title of the car be sent to the US border where the car will be processed as soon as pôssible to avoid delaying the entry in Canada, my salesman promptly mail the title to the US border, four days later I, pass without any delay. I find the car in (Cars.com). Seth is my salesman, he is very kind, friendly, most of all deligent; All the personnel in Ira Toyota I had the chance to speak to are very friendly: ooverall it could not be better. Gamal More

We purchased a brand new Matrix from Ira back in June. Our brand new matrix had some light cosmetic damage inside and out. We were told it would be fixed and it has been nothing but a nightmare since. Cus Our brand new matrix had some light cosmetic damage inside and out. We were told it would be fixed and it has been nothing but a nightmare since. Customer service is awful and rarely called back. More

Seth was very friendly, quick to respond, and professional. I highly recommend this dealer and also Seth. The pricing was good. At first, I walked into the showroom, and it was difficult to get professional. I highly recommend this dealer and also Seth. The pricing was good. At first, I walked into the showroom, and it was difficult to get workers' attention. The second time I came, it was the same. But, once I started to work with Seth, he was very attentive, and I got through the deal quickly. More

Whatever issues or problems I had with the charges have been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to wor been resolved. Therefore I am editing this review to reflect that. Although it took some time, the general manager of IRA Toyota was willing to work with me to resolve all outstanding issues. More

My husband purchased a 2010 Toyota Corolla yesterday, and we went back today and I purchased a 2010 RAV4 today. We are pleased with the prices, and the 0% financing was a big bonus! The service we received we went back today and I purchased a 2010 RAV4 today. We are pleased with the prices, and the 0% financing was a big bonus! The service we received from Seth Boutin and Matthew Cote were excellent! They were both extremely professional, courteous and a pleasure to do business with. My husband has purchased Toyota's for years now, and will only buy Toyota's as the vehicles are priced well, run well, and hold their value. My son will be driving in a couple years (aaahhh) and so we will be back to Toyota for a vehicle for him. We have been to many car dealerships (and did not have a very pleasant experience at a Ford dealership last weekend, when after only 10 minutes of looking the salesman threw down his pen and walked away from us– we were shocked)! It was a pleasure to deal with Seth and Matt. Our guard was up when we walked in, but Seth made us feel very comfortable. He was honest, not pushy at all, extremely pleasant – a gentlemen. Coming from NY I was surprised to see there are such quality car salesmen left out there. Toyota – we will be back. More

My husband and I were greeted by Seth upon our arrival on the lot to scope out a used car for our adult daughter (she was not present at the time). We'd been to several dealerships by that point in the day the lot to scope out a used car for our adult daughter (she was not present at the time). We'd been to several dealerships by that point in the day so we were probably wearing our anti-dealership/anti-salesman faces, but Seth was pleasant and low-key. Seth brought us in to discuss what were looking for, asked concise questions, and actually listened to what we said. At no time were our choices questioned or challenged. Seth consulted his inventory list and immediately zeroed in on two specific vehicles...one of which our daughter later purchased. She was a first-time buyer (we did not co-sign) and the process could not have been smoother. Thanks Seth...for your awesome listening skills, wicked sense of humor, and an overall great dealership experience! More

The dealer was far from being strait forward to me about important questions like battery life, warranty, and why Toyota had a recall. I had done quite a bit of research prior to going to look at cars and i important questions like battery life, warranty, and why Toyota had a recall. I had done quite a bit of research prior to going to look at cars and in the end I felt I knew more than the sales rep. The sales rep also smoked a cigarette just prior to the test drive so it make the car smell of cigarette smoke. I want a dealer that gets to the point and doesn't take me for a fool...this More

These guys don't fool around! Seth Boutin and his manager, Jose Ferrera, made me an offer I couldn't refuse. After working with another dealership, I visited Ira to keep the original dealer honest. manager, Jose Ferrera, made me an offer I couldn't refuse. After working with another dealership, I visited Ira to keep the original dealer honest. I didn't expect to come away with a price that the original dealer couldn't approach. Before I knew it, the deal was done - with no surprises along the way. I received excellent treatment and an excellent deal. This is my 10th auto purchase - 5th new car purchase - and this was my best car buying experience by far. More