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Ira Toyota of Manchester
Manchester, NH
2,173 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,173 reviews
November 19, 2013
Excellent service. Love my car. The techs always are straightforward and help to check on parts and warranty. Convenient hours and timely. Will recommend to others. straightforward and help to check on parts and warranty. Convenient hours and timely. Will recommend to others. More
by esbee
Employees Worked With
Brian and others, but all excellent.
October 29, 2013
My wife and I were looking for a new SUV. We looked at the Honda CRV, the Ford Escape and the Nissan Rogue before driving the RAV4 XLE. We worked with Al Amrani (978.390.8215) who was great! No games, n the Honda CRV, the Ford Escape and the Nissan Rogue before driving the RAV4 XLE. We worked with Al Amrani (978.390.8215) who was great! No games, no gimmicks, no pressure. He found us the right SUV with the right options package, then worked with the manager to get us a great price. We had experiences with other dealerships playing numbers games, but we got none of that with Al or his manager, Mark. Everything was straight-up, no BS, all cards were played face-up and on the table. All-in-all, it was a pleasant experience and I would recommend Al and the rest of the team behind him at Ira Toyota to anyone. More
by TimJO
Employees Worked With
Al Amrani
October 19, 2013
Great no-nonsense approach to sales. Jerry Gannon went above and beyond to get me the best deal possible. I drove away in my new truck feeling like I got a great deal. above and beyond to get me the best deal possible. I drove away in my new truck feeling like I got a great deal. More
by Battles207
Employees Worked With
Matthew Brouillette, Jerry Gannon
September 15, 2013
What a terrible experience with Bill the sales manager. I had been dealing with a salesman and everything was going well then the nightmare happened. The salesman brought over Bill the Sales manager to ta I had been dealing with a salesman and everything was going well then the nightmare happened. The salesman brought over Bill the Sales manager to talk price. Here is where it all went down hill. He sits down in the chair lounging back and says it's all about transparency. Whips out a card from his pocket and reads a BS card. He and I are looking at the list of items the car has and I am talking to him about the leather package when he jumps up and as I am talking and says I 'll be back and leaves to go talk to somebody else on the floor and and then 3 other people. I was shocked how rude. The salesman was shocked as well. He comes back and again we are interrupted by another salesman and he cuts me off when I was talking. He then gave me a price of $4,000 off a Demo with 5,000 miles. My wife and I left because he was so unprofessional and rude. We went to another Toyota Dealer in in Salem NH and bought a car from Rockingham Toyota where we treated like a customer should with professionalism and respect. I got a call from IRA and Tewksbury and told them about the situation and they could care less. The salesman called me when I was at Rockingham Toyota to see what he could do about salvaging the sale and I informed him that I was 98% ready to buy from him but the sales manager was so rude walking away when I was talking to him and he didn't care. I informed him I left a message for the General Manager of IRA in Manchester to discuss my experience. Next day I get a call from BIll the sales manager that says he was thought I called him. I told him I did not call him but I suspect the salesman told him I called the General Manager. Bill says it's a big place and a lot is going on at once. Well I guess people shouldn't deal with a big box dealership unless you want to be treated like dirt by the sales manager. Stay away from this place I know my family and friends will after this experience. More
by dbouch8561
Employees Worked With
Bill Sales Manager
August 29, 2013
I was looking for a vehicle that would save me on gas and IRA had Subaru in our price range. The car was in excellent shape, all cleaned and looking almost new. It came already inspected and a fresh oil c IRA had Subaru in our price range. The car was in excellent shape, all cleaned and looking almost new. It came already inspected and a fresh oil change. All the employees were very friendly and laid back. More
by 4dfarm
Employees Worked With
Jeff Rock, Ken in financing
July 27, 2013
Went to the Dealership to purchase a 2013 Venza and when my wife asked for a salesman to assist us and get the keys for the vehicle, the sales managers and sales man were too busy arguing over who was going my wife asked for a salesman to assist us and get the keys for the vehicle, the sales managers and sales man were too busy arguing over who was going to stay late for a half commission. They never assisted us and told her they did not know if they had anyone available to help us. I will never purchase a vehicle from them and went down the road and purchased a new Ford vehicle from Autofair Ford as they have wonderful salesman. More
by hieko1
Employees Worked With
None
July 10, 2013
Car was stranded and towed to dealer. Called me with over $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replac $800 quote to replace timing belt. when all I needed was alternator belt for $90 repair. Same thing happened two months ago, when drove in to replace just the battery. Quoted me more than new battery cost to replace $15 battery terminal. When confronted with questions, the Sr. advisor blames the mechanic. Service Manager attitude was worst then Sr. Advisor. There is rampant culture to rack up Service ticket price, instead of showing honesty in name of better Service. Beware of rip-off. More
by dbdRL
Employees Worked With
Bryan Bell
April 28, 2013
My wife and I went to IRA to look at a used vehicle. After letting the salesperson know that we were interested in the vehicle and allowing him to give his "competitive price speech" we gave him our bot After letting the salesperson know that we were interested in the vehicle and allowing him to give his "competitive price speech" we gave him our bottom line price. He then tried to show us how they could lower our monthly payments with a longer loan and so on. We again told him that we would not pay more than our bottom line. We said there were no hard feelings if they could not sell it to us at that price. He then got a Finance Manager who told us that our price was impossible and that they bought it for much more. We said OK thank you for your time and went to leave. They stopped us and asked if we would go $500 over our bottom line. We told them no, that's why we call it our bottom line. We thanked them again and left. The next day my wife got a phone call from a General Sales Manager who began to berate her about how unreasonable we were and that our offer was ridiculous. He then told her that the price went up another $1000.00 from their original offer. My wife was upset as was I. What was the point of calling to raise the price and act rude? Definitely lost our business in the future and our family/friends. More
by Torch123
Employees Worked With
Mark Giovanni
November 03, 2012
I have purchased several vehicles at this dealership over the years and have found that both their sales and service has declined. The last experience that I had with them involved service and ended poorly. the years and have found that both their sales and service has declined. The last experience that I had with them involved service and ended poorly. I will not be returning. More
by davidwilliam
Employees Worked With
multiple
August 07, 2012
I went to Toyota to purchase a used vehicle and use my current vehicle as a trade-in. My sales person Brent worked very hard to help me and at first it looked like things weren't going to work out rate wi current vehicle as a trade-in. My sales person Brent worked very hard to help me and at first it looked like things weren't going to work out rate wise. Brent put me in touch with a financial advisor there named Tom who said he found me a rate that was within my budget, congratulated me and then proceeded to have me fill out endless amounts of paperwork. At the end of a very long day I was told I had a car. I returned on Monday to pick up the car, Brent handed me the Keys and the next thing I know I'm receiving a call from the "Financial Head" Fausto telling me that the bank did't approve the rate I could afford and that he had another bank offering a much higher rate and that was "all I could do". Needless to say I am very upset as I thought I already had a car, had gone through the motions of changing my insurance and ez-pass information and was ready to pick up my (new to me) car and here they are changing the deal at the last minute after all the paperwork I filled out. Brent was very hard working and went ABOVE and beyond to do everything possible to help me and is a very good employee but those above could have told me ahead of time that things were still pending so I could continue looking instead of stopping because I thought I had a vehicle already. I would not, and will not be returning to IRA Toyota of Manchester and would advise anyone considering it to factor in that when you think you've bought the car, they may change the deal last minute on you. Good luck. I'll be moving on and bringing my money elsewhere thanks. More
by Onemoreminute64
Employees Worked With
3
