Ira Toyota of Manchester

absolutely fantastic Let's just say that I am a very hard person to impress while purchasing a vehicle, but your staff of Ruben Manning Sales associate, Dan the director o Let's just say that I am a very hard person to impress while purchasing a vehicle, but your staff of Ruben Manning Sales associate, Dan the director of finance, and Andrew went above and beyond, without being pushy, they were very understanding of my desires and needs to stay within my budget, they were very honest, sincere, and together we were able to accomplish my goal of purchasing the correct vehicle, I was very impressed with the fact that you're dealership has many programs for people with great credit or not so good credit, such as myself, Great Job!!!! I will definitely recommend you to my friends and family, as I already have begun to do so. Thanks again Mark Sacco More

Excellent experience Gerry was professional, knowledgeable and understood my reasons for needing a different car. He negotiated a lower price on the car for me and made s Gerry was professional, knowledgeable and understood my reasons for needing a different car. He negotiated a lower price on the car for me and made sure my car payment was within my price range. It was a pleasure working with Gerry. IRA Toyota is fortunate to have him on staff. More

Great sales and finance team! John Ramos our sales representative was great. We were at the dealership for 7 hours test driving multiple cars and then negotiating the sale of our 2 John Ramos our sales representative was great. We were at the dealership for 7 hours test driving multiple cars and then negotiating the sale of our 2017 Sienna. John was patient and understanding to our needs and restrictions. Though it was a long day we were very happy with the deal we reached. We came back the next day and had an extremely great experience with Dan Whitehouse, Director of Finance. We enjoyed meeting with him and his personality. We have been customers of IRA for about 10 years. We leased our first car, a corolla in 2007-2008 and continue to come back because we always have a great experience. Thank you to John and Dan specifically but even the “lot guy” who was on his way home late in the evening took our sales rep to the offsite lot to get another model we were looking at. We appreciate the time and efforts of the team! More

Very happy customers Went in to test drive a car and ended up purchasing one car and leasing a truck. Salesman Andy financing manager were extremely helpful and friendly. Went in to test drive a car and ended up purchasing one car and leasing a truck. Salesman Andy financing manager were extremely helpful and friendly. More

2015 Toyota rav4 Bought a 2015 Toyota RAV4 recently from this dealership. Overall good experience, Andrew from finance helped me through a big majority of the paperwor Bought a 2015 Toyota RAV4 recently from this dealership. Overall good experience, Andrew from finance helped me through a big majority of the paperwork and understanding what I was purchasing which helped a bunch! More

30day warrenty review. Tyler was profesnl & very effiecent! I hve had car 7days. Brought car to check & fix items. Not all got fixed; snow mud coming in, door gaskets needed before 30days up I hve had car 7days. Brought car to check & fix items. Not all got fixed; snow mud coming in, door gaskets needed before 30days up More

Pleasant experience My wife and I had a pleasant experience with the employees of Ira Toyota. We had shopped at three dealerships in all and dealt with other fine sales p My wife and I had a pleasant experience with the employees of Ira Toyota. We had shopped at three dealerships in all and dealt with other fine sales people. We ultimately felt that the product and price were worth what will be a long-time good relationship with Ira Toyota. More

Excellent customer service Dan Smith has superior customer service skills, making my experience pleasant and got my car serviced promptly. Issues were found and addressed after Dan Smith has superior customer service skills, making my experience pleasant and got my car serviced promptly. Issues were found and addressed after bringing them to my attention for approval. More

Incompetent all around a bad experience. The defects in the car that I repeatedly pointed out were never taken care of, despite multiple visits. Every time I retu all around a bad experience. The defects in the car that I repeatedly pointed out were never taken care of, despite multiple visits. Every time I returned I was told it was fixed yet the conditions still existed. Then the incompetent finance manager, who was only focused on selling me additional services so he could get his commission, setup my payments with wrong bank, I have now been forced to make 2 payments. I reached out to the GM and have yet to receive a phone call or email back. DO NOT BUY A CAR FROM THESE SCAM ARTISTS. More

Dishonest/fraud I bought a 2017 Avalon in Oct. 2017. The purchase went fairly well with a few math mistakes. After I came home, I was able to receive a service record I bought a 2017 Avalon in Oct. 2017. The purchase went fairly well with a few math mistakes. After I came home, I was able to receive a service record on my new car. Why would a new car have a service record with three repairs? And why would the dealership keep these a secret? After the shock wore off that a new car had a service record of three items, I called Toyota Corp. and reported this. They contacted Ira Toyota and I received a call from Jeff Kleiner (Sales Manager). I informed him that my car had three service records and that I should have been informed of these prior to purchasing my car. He said they did not have any responsibility to declare these. One of the repairs was for rodent infestation and he told me that it is not unusual. He informed me that they made the repair and it cost approx. $1000. I informed them that this repair was not insignificant and that my wife has asthma and I was concerned about her exposure. I also told him that I probably wouldn't have bought the car if I had known this. All I asked him for was if Ira would pay to have a repair shop with this kind of experience recheck the damage. He said no and also informed me that the wires in these cars can suffer damage as well because they are made with a product that mice like to feed on. I asked him if there was any inspection on the wires to verify that they weren't damaged. He had no record of this. I again asked for an independent inspection and he still refused to cover the cost of this inspection. Again I asked him why I wasn't informed of the repairs done to my new car and why they didn't allow me to make the judgement. It seems they just wanted to sell the car at any cost. I told him I felt they were acting unethically. I also called Karen Sampson (Customer Relations Manager) to talk to her and asked her to return my call. She has never called me back. This car also had a dead battery and had a dent repaired. Not one of these things was told to me before or after I purchased this car. Beware of your experience with this dealership. Don't be fooled! They turned what should have been a good experience into one where I feel that I was cheated and, when I confronted them, they refused to step up to the plate and be responsible. Sad! Real sad! More