Ira Toyota of Manchester

Great dealer - fianance dept fait Tanya was incredible. She worked through all of my finances and questions. Markus with finance spoke to me as if I was a child and didn't know what I Tanya was incredible. She worked through all of my finances and questions. Markus with finance spoke to me as if I was a child and didn't know what I was taking about. I would not work with Markus again - but Tanya was a delight. More

Great friendly reliable I just bought my first car from a dealership and it was a great experience. Dave Lelesi was very welcoming and very helpful getting the deal done. Def I just bought my first car from a dealership and it was a great experience. Dave Lelesi was very welcoming and very helpful getting the deal done. Definitely will b back and definitely will recommend to friends and family. More

Keith Osowski best salesman ever! Keith is a very dedicated salesman. He took the time needed to satisfy my needs in a new car. Plus he made sure were happy even after the sale. He ma Keith is a very dedicated salesman. He took the time needed to satisfy my needs in a new car. Plus he made sure were happy even after the sale. He made our purchase a pure pleasure. More

Great experience Had a super positive experience - all my needs were appropriately met and I left feeling great. Very unstressful experience. Liridon was the best sale Had a super positive experience - all my needs were appropriately met and I left feeling great. Very unstressful experience. Liridon was the best sales guy around! More

Excellent Tom was very thorough in making sure each step of the process was understood. He was very pleasant to deal with and was very knowledgeable. Tom was very thorough in making sure each step of the process was understood. He was very pleasant to deal with and was very knowledgeable. More

Exceptional professionalism! Great group of people, wouldn't buy my vehicles anywhere else! From picking out the car to doing paperwork and finance, they made it quick and painles Great group of people, wouldn't buy my vehicles anywhere else! From picking out the car to doing paperwork and finance, they made it quick and painless! Would recommend to everyone I know :) More

very nice Desiree was very helpful to us, she tried to get us the best deal she could. She was personable and kind. She was great to work with. Desiree was very helpful to us, she tried to get us the best deal she could. She was personable and kind. She was great to work with. More

Not Professional Worst dealership I have ever been too. Before going to the dealership I was doing some research online. I found a Nissan Altima and went to take a Worst dealership I have ever been too. Before going to the dealership I was doing some research online. I found a Nissan Altima and went to take a look. The minute I was there, I was taking a test drive. The employee did not show under the hood and barely explained anything about the car to me. After talking about the purchase for sometime, a manager came to help the process along. He was throwing information in my face and using another appointment for the car as a selling tool. Long and short of it, I purchased the car. Not because I was confident or overly excited, but because I was bullied into it. They assured me the tires were in great shape, even though I mentioned my concerns multiple times. They showed me a signed paper saying they passed. Now only 5 months later, my tires are completely bald. I was told that I need to get new tires ASAP as the tread was almost completely gone. After calling the dealership they informed me that the warranty on the vehicle I purchased does not cover certain things, even though I was assured they would be covered at the time of purchase. The manager on the phone laughed in my face and called the information I told him lies. I will never return to this dealership again. They have no customer service and intimidate people into options they do not need. Rude Staff and totally unprofessional sales practices. More

You just cannot get a good deal at Ira Toyota. I recently tried to purchased a 2017 Toyota Sienna at Ira Toyota of Manchester. I went in knowing that Toyota of Nashua, from a through a quote fro I recently tried to purchased a 2017 Toyota Sienna at Ira Toyota of Manchester. I went in knowing that Toyota of Nashua, from a through a quote from their Internet sales department, would sell the vehicle to me for $29,200, the retail price was $33,850. What initially brought me into the dealership was a 2014 the sienna for $22,000 which was listed on their website. When I got to the dealership that vehicle was conveniently missing from their inventory yet it is still listed on their website. So, after discussing the new Sienna with the sales person, He said he would have to go discuss the sale with his manager and came back with a quote of $31,500. After I told him that I had a quote from Toyota of Nashua, the salesman returned it to his manager and came back saying that they could match Toyota of Nashua's quote of $29,200. Ironically, after the sales person returned to his manager the second time I decided to call Toyota of Nashua and spoke with Kay, their Internet sales person and ask if they would take a lesser price and before the Ira sales person returned said they could drop it to 29,000 even, which the Ira sales person eventually said they could match. The long and short of it is I did not feel comfortable dealing with Ira Toyota so I told him I would consider their deal but I was going home to think about it. That evening, Kay from Toyota of Nashua called me at home and said she had spoken to the general manager and they would sell me the vehicle for 28,750 and throw in a pair of all weather floor mats. I am now the proud owner of a Toyota of Nashua 2017 Toyota Sienna. More

Very Deceptive Sales Practices I only give them 1 star because zero stars is not an option. I have never had such a poor experience when attempting to purchase a vehicle. The leas I only give them 1 star because zero stars is not an option. I have never had such a poor experience when attempting to purchase a vehicle. The lease on my wife's 2014 Nissan Pathfinder was set to expire and she had mentioned several times that she liked the looks of the Toyota Highlander, so I went to Ira Toyota of Manchester to see if the car she wanted would fit into our budget. After a couple of hours of negotiation I reached an acceptable agreement with Ashley (Salesperson) and Matt (Sales Manager) and left with a written agreement. I returned the following morning with my wife so that she could make sure this was the vehicle she wanted and to order the color she wanted. I was again dealing with Ashley, however Matt was not in. I was then introduced to Curtis (Sales Manager) who put a very different agreement in front of me, the numbers had actually changed by more than $2,000 and not in my favor. HHMMMMM, get the wife to fall in love and jack up the price!...I left rather frustrated. I then emailed Troy Ward (General Manager) who adamantly defended the dishonest activities of his employees. He made many attempts to convince me that the "new" deal was a great deal and that no Toyota dealer would even come close. After several email attempts to get him to do the right thing I gave up and made it clear that he had lost a customer and probably more than just one since my son had been a good customer of Ira and swore to never return. He did not care and I think that he was relieved that I gave up. I called Toyota of Nashua and made a deal OVER THE PHONE which was within $200 of the deal that Troy Ward refused to honor. I showed up there the next day to pick up the car. I signed and left with my wife's new car without incident. My advice is to stay away, FAR AWAY from IRA Toyota. Dishonesty seems to be in their DNA, a disgrace to the brand. More