Ira Toyota of Manchester

Great experience as always Awesome customer service. The attention to detail is amazing. Always trying to make customer feel comfortable . No big pressure sales approach I hav Awesome customer service. The attention to detail is amazing. Always trying to make customer feel comfortable . No big pressure sales approach I have leased for 6 years and wouldn't change dealers More

Car buying is not always enjoyable. This time it was. Thanks My initial email inquiry for a price quote on a new Highlander was answered promptly and thoroughly, I followed that up with a visit to Bill Kinney an My initial email inquiry for a price quote on a new Highlander was answered promptly and thoroughly, I followed that up with a visit to Bill Kinney and Reuben Manning. We discussed trade in possibilities and Reuben thoroughly reviewed features and provided a demo drive. I then left to consider and compare other offers I had received. In a subsequent telephone conversation with Bill I informed him that I would go with IRA and made a deposit. The next morning I met with Rick Dupres and Reuben to review and confirm the deal. To that point all was handled very well and the people involved were well organized, helpful and friendly. From that point on, to the delivery of the car this morning, my connection with IRA was handled by Rueben and it was a pleasure dealing with him. He's very professional and product knowledgeable ,an excellent communicator, very thorough,friendly and helpful. His attention to detail is notable. Car buying is not always enjoyable. This time it was. Thanks! More

Brake Service Service check-in took a little longer then usual but the timeframe was acceptable. There was a little confusion on what service was scheduled via the Service check-in took a little longer then usual but the timeframe was acceptable. There was a little confusion on what service was scheduled via the phone call. Everything worked out fine in the end. More

Great 1st Visit - 6 Month Maintenance January 2018 Prompt check-in was courteous and thorough. Unexpected state inspection was provided so I didn't have to return in April. All work was completed in Prompt check-in was courteous and thorough. Unexpected state inspection was provided so I didn't have to return in April. All work was completed in about an hour. Checklists and inspection reports were attached to final invoice. Perfect! More

"Temp" knob on heater/ac unit did not work. Jenny-Lynn Loring was my service advisor. I explained my problem to her. From then on Ms. Loring was just fantastic in articulating in a polite, fri Jenny-Lynn Loring was my service advisor. I explained my problem to her. From then on Ms. Loring was just fantastic in articulating in a polite, friendly and understandable way how this problem was going to be addressed. From that point on she regularly briefed me on how things were progressing. She was very sincere, polite and courteous and very much a professional in addressing issues of significance. I felt totally comfortable because of her in how things were developing and she certainly was instrumental in how this entire matter was handled. My vehicle that I brought in was a 2005 Toyota Highlander which I purchased new back during that time period. There was a marked difference in how Toyota service advisors were back then, as compared to the present in how Ms. Loring represented Toyota on this occasion. Ms. Loring certainly deserves to be commended. More

Long wait for paperwork I was told there were a couple of issues (light bulb and wiper blade) that were in need of repair but I decided to do those myself (I had already purc I was told there were a couple of issues (light bulb and wiper blade) that were in need of repair but I decided to do those myself (I had already purchased the new blade!) so Tyler went to finish his paperwork. 10-15 minutes later he finally returned with it. More

Excellent Service Mike Fiala and Peter Plansky could not be nicer to deal with. They were both very professional, friendly and answered any questions I had. They bot Mike Fiala and Peter Plansky could not be nicer to deal with. They were both very professional, friendly and answered any questions I had. They both deserve a big bonus! More

Thank you Jenny Jenny-Lynn in Service is 'Abolutely the BEST'. She is helpful, courteous, and professional. I will ask for her again at my next service appointment. Jenny-Lynn in Service is 'Abolutely the BEST'. She is helpful, courteous, and professional. I will ask for her again at my next service appointment. More

Service Jenny-Lynn was very helpful and thorough from checking-in to reviewing details of recommended repairs. I always feel like Toyota of MHT is looking ou Jenny-Lynn was very helpful and thorough from checking-in to reviewing details of recommended repairs. I always feel like Toyota of MHT is looking out for me, the customer. Keep up the good work! More

State Inspection. Oil Change and Tire Rotation I brought my Tacoma in for a state inspection, oil change and tire rotation. The work was completed satisfactorily and in a timely manner. Everyone a I brought my Tacoma in for a state inspection, oil change and tire rotation. The work was completed satisfactorily and in a timely manner. Everyone at the dealership was very courteous. More