Ira Toyota of Manchester

My lease was expiring and I wanted to take the time to test drive a few models before I made my final decision. I sat down with Gene 3 months prior to my expiration. I had told Gene that I was not inter test drive a few models before I made my final decision. I sat down with Gene 3 months prior to my expiration. I had told Gene that I was not interested in rolling my final three payments into the my new payments, but was interested in test driving a few cars...Gene was very open to my needs and did not pressure me to make a decision..Being in sales myself, I mentioned to Gene that I appreciated his sales style and committed that I would buy my next car from him when my lease expired....I am now riding in my new Venza and lovin' it....Toyota has a great reputation on its own, but I would highly recommend IRA Toyota and Gene to my friends and family...in fact, my wife's lease expires in June and I already spoke with Gene on my next purchase....Great Sales Experience! More

Started the deal on the web and finished it with Gene. Overall good experience and was given the price negotiated on the web. The dealership gave upfront disclosure about everything. I would send anyone Overall good experience and was given the price negotiated on the web. The dealership gave upfront disclosure about everything. I would send anyone looking for a Toyota to the dealership. Gene was responsive to phone calls and questions. More

We had a great experience working with Seth. He was very helpful at narrowing down the types of used vehicles that would best suit our family's needs. He was also very good at explaining the benefits of a helpful at narrowing down the types of used vehicles that would best suit our family's needs. He was also very good at explaining the benefits of a toyota certified vehicle, and made us feel confident with our final decision. It was very nice to work with someone that wasn't overly pushy. He asked a lot of questions to get a good feel for what we needed, without trying to sell us on a specific car. He really seemed to want us to find our perfect car. More

We are delighted with our new Highlander Limited Hybrid, and we particularly want to give our strongest praise to our Certified Sales Consultant Dan Levesque. When we arrived, we had just begun the sales and we particularly want to give our strongest praise to our Certified Sales Consultant Dan Levesque. When we arrived, we had just begun the sales process, and had planned to visit several more dealerships. We met Dan, and from the beginning, his low-key, patient approach made us feel at ease. Dan was the consummate professional, making us feel important throughout. We spent several hours there, test driving the vehicle and discussing different sales options with Dan, and he answered all of our questions patiently and accurately. Making a long story short, I am a guy who spends weeks researching and shopping around for a TV -- a car is a much bigger investment! And yet, for the first time in our lives, my wife and I walked into the first dealership and drove away in our new car, and it was completely thanks to Dan's professionalism and approach. You guys have an outstanding sales professional. And of course, and outstanding product. Finally, I want to praise Joshua Glazier for his professional approach as well, as he walked us through our service options. We ended up selecting the extended warranty and service options, and his logical explanations helped get us to our decision. Thank you all very much! More

Dear Dealer Rater- I came to pick up my car on a Dear Dealer Rater- I came to pick up my car on a Friday night around quarter of 6pm. I was told by phone that the service department was open Dear Dealer Rater- I came to pick up my car on a Friday night around quarter of 6pm. I was told by phone that the service department was open until 7pm. When I got there the shop was all locked up for the night. Derek came and opened the door found his sales manager, my invoice and my keys. He was the only reason I did not start off my weekend on a bad note. He was not even on the clock and he was helping one of your customers that up to that point was VERY unsatisfied with the overall performance of Ira Toyota in Manchester, New Hampshire. My husband and I will only speak to Derek in the sales department if we have a problem on that side of the business now. I appreciate his help, concern and thoughtfulness. I hope that the rest of the dealership takes his example, and learns what true customer service is. He seems like management to me. -Sincerely, Joanne Johnson More

Dear Ira- My husband and I came into your Dear Ira- My husband and I came into your dealership with our leased 4-Runner to get the oil changed and to talk to the sales department about Dear Ira- My husband and I came into your dealership with our leased 4-Runner to get the oil changed and to talk to the sales department about options when our lease is up in a few months. We had a horrible experience. Due to our duel purpose visit we had all of the paperwork for our vehicle which was important since the department that originally convinced my husband to sign up for the Platinum Warranty was not recorded in your computer system. (Make sure if you are a customer reading this you BRING ALL YOUR PAPER WORK!) We probably should not have been surprised because my husband has had to correct computer errors over and over again. First is was his e-mail address (a different e-mail every visit that we made was in the computer system) then it was our address that was wrong and then this. After the service department straightened out all the computer issues (taking the correct address again) we went into the sales department where we had made an appointment. Not only was no appointment recorded, but our address was wrong in the computer on the other side of the building! How is that possible? We had to tell them the correct address AGAIN! Then we were placed with a sales rep. that acted as though it was his first day on the job. Not only were their NO numbers or figures for us to look at with our lease, (like we had been promised on the phone), but there were also NO options presented. In an economical time like this, we thought Ira Toyota would want our business. They were unhelp, uninformative and aparently unaware of our frustration. To top off the night we had to take a rental car home because our car was not going to be ready. It was an awful and unorganized experience! I would strongly suggest if you not go to Ira Toyota in Manchester, don't! If you need to go to a Toyota dealership go to Epping. Though our service department agent was friendly and helpful and very apologetic as far as we were concerned it was too little, too late. If you have to go to Ira, good luck and remember your paperwork. -J Cogan More

Kevin Brodeur was our service department help and he was Kevin Brodeur was our service department help and he was wonderful, friendly and help my husband with all of our needs. If we use Ira again, we wil Kevin Brodeur was our service department help and he was wonderful, friendly and help my husband with all of our needs. If we use Ira again, we will ask for him and him alone when it comes to the Service Department. If you have to go to Ira in Manchester, New Hampshire MAKE SURE YOU ASK FOR KEVIN. Thank you Kevin for all your thoughtful help. We appreciate it. -Mrs. Johnson More

We went into Toyota searching for either a new or used vehicle. Mike spent the majority of the day working with us to make sure we walked out of there with the right vehicle to meet our needs. He was ve vehicle. Mike spent the majority of the day working with us to make sure we walked out of there with the right vehicle to meet our needs. He was very patient and a pleasure to work with. Joshua helped us out with the financing and was very helpful and informative. Overall, our experience at Ira Toyota was a positive one. More

Mike, Brian and Josh were throughly professional and answered all our questions. Because of other comitments, we were unable to pick up our car for 4 days. they were excellent at arranging times so we c answered all our questions. Because of other comitments, we were unable to pick up our car for 4 days. they were excellent at arranging times so we could take the car to our mechanic. We only found one thing wrong. That was a mud flap that was not properly attached to the car. On delivery ther were only 2 omissions. there were no front floor mats in the car and there were no license plate bolts on the front bumper. Both are very minor issues. The price of the car was slightly more than I had hoped to pay, but it was in line with current book pricing on this vehicle.All in all, it was an excellent purchase experience. More

We were not planning on buying the RAV4 that day but the deal we were offered was so fair and competitive, that we couldn’t walk away from it. We found everyone at this dealership to be straight forward, p deal we were offered was so fair and competitive, that we couldn’t walk away from it. We found everyone at this dealership to be straight forward, professional and friendly. Our salesman Mike Tucker was extremely knowledgeable about the RAV4 and was very patient in finding the specific car that we wanted. We highly recommend Toyota of Manchester. They were the only dealer that did not play games and made buying a new car an enjoyable, hassle free experience. More