Back

Ira Toyota of Manchester

Manchester, NH

4.5
1,980 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
Contact Dealership

33 Auto Center Rd

Manchester, NH

03103

Directions

By Type

Showing 1,980 reviews

May 06, 2010

My husband and I were greeted by Seth upon our arrival on the lot to scope out a used car for our adult daughter (she was not present at the time). We'd been to several dealerships by that point in the day More

by Brenda LeClaire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin
April 29, 2010

The dealer was far from being strait forward to me about important questions like battery life, warranty, and why Toyota had a recall. I had done quite a bit of research prior to going to look at cars and i More

by dscott01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Compton and Bobby Cross
April 04, 2010

These guys don't fool around! Seth Boutin and his manager, Jose Ferrera, made me an offer I couldn't refuse. After working with another dealership, I visited Ira to keep the original dealer honest. More

by LMikeLeB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin, Jose Ferrera
March 08, 2010

I sent an email at 10 PM on a Friday. I recieved a reply from their Internet sales dept at 8:30am Saturday. I was at the dealership at 11am to test drive the car I was interested in. I was done negotiating More

by dgrady42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
4
February 22, 2010

I walked into Ira looking for someone to help me get into a lease. There were many salesman around, Seth was the first one to make eye contact with me (of course his sex appeal caught my eye!!)and ask If he More

by sharkerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin
February 16, 2010

Seth Boutin was by far the best sales associate I have worked with in finding my family a used SUV. I had done a good amount of shopping around at numerous other dealers, and was thoroughly unimpressed. S More

by KayThibeault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin
February 08, 2010

We were looking to purchase a new Toyota Tacoma. I did preliminary research online and discovered that a salesperson that we had purchsed two vehicles from in the past was now working at Ira Toyota of Man More

by toff
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
"Michael Sullivan" (Internet Sales)
Mar 17, 2010 -

Ira Toyota of Manchester responded

We are truly sorry for your experience. Our priority is customer service and it is obvious that we went overboard here. We never like to hear that a customer bought a vehicle elsewhere. After looking into this further we made a few mistakes. The first mistake was not communicating to you that your salesperson was on vacation. I am sure you would have understood if we told you that. The second mistake was that no one updated our system to stop sending emails and unfortunately our system will send a response on it's own from time to time. This was an oversight by one of our managers. I am going to personally look into this so we do not upset any customers in the future. Your file should have been updated and it was not. We also spoke to Michael about his lack of communication. We let him know that he should have explained the situation better and let him know that this cost us a valuable customer. We at Ira feel that we have a sound online process and our goal is to give customers like yourself quick professional responses that answer your questions so you will feel more comfortable if and when you decide to visit one of our locations. We appreciate the feedback and will make adjustments to prevent this from happening in the future. We hope that you will re-consider doing business with us in the future. Please feel free to contact me directly with any other questions or concerns you may have. Best Regard, Vincent A. Micciche Eastern Regional Director of Web Marketing/CDC Ira Motor Group Group 1 Automotive Inc Direct: 978-605-2209 Fax: 978-605-2275 vinniem@iramotorgroup.com

January 12, 2010

My husband and I have bought 2 Toyota's recently and are very pleased with this dealership. The minute we walked in and met salesman Bill Kinney we knew he was the right person for us to be talking to. He More

by ALV2/14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kinney
December 30, 2009

Very impressed with both Seth and Justin, our initial contact was with another employee and he left us feeling a little less than impressed. When Justin called to follow up I told him what we thought More

by gktilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin, Justin Webber
December 29, 2009

After a long day of looking at vehicles we stopped at Ira Toyota for one last shot. As soon as we met Seth he was very pleasant and wanted to get us comfortable and relaxed to go over what I was looking for More

by Jandrews3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Boutin
...
189
...