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Ira Toyota of Manchester

Manchester, NH

4.5
2,114 Reviews
At Ira Toyota of Manchester, supportive service is the name of our game. Whether this is your first car buying venture, or you’re a well-seasoned vehicle purchaser, our team of experts has the knowledge needed to properly assist you.Since the very beginning, we’ve created a standard practice of going above and beyond the expectations of drivers near Amherst, Bedford, and Derry. That way, you’ll always feel confident that we’ll appropriately address all your needs—no matter how big or small.
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33 Auto Center Rd

Manchester, NH

03103

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Showing 2,114 reviews

September 17, 2024

I have been a customer for many,many years! Great service and friendly faces as always! More

by grammynana51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa DiBenedetto
Sep 21, 2024 -

Ira Toyota of Manchester responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

September 17, 2024

I recently used the TOYOTA website to build a truck to my specifications and requested a quote through the site to a local dealership. In the section labeled "Instructions for the dealership," I clearly stat More

by dana.robinson
Recommend Dealer
No
Employees Worked With
John McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenelle Bosinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ira Toyota of Manchester responded

dana.robinson, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the amount of follow-up you have received from sales. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about this experience and how we can improve in the future. Ricky Despres General Sales Manager richarddespres@group1auto.com

September 17, 2024

Brian and Peter were great. They made the entire process of purchasing a vehicle very simple. More

by mattebb05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter, Brian Lopez
Sep 21, 2024 -

Ira Toyota of Manchester responded

Hi, we're happy to hear you had such a positive experience with Brian and Peter! We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

Good service, good waiting area. Only had oil change and almost 2 hrs seemed excessive. Appreciate video but mechanic was drowned out by noise More

by pfoss00334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person Brandon
Sep 29, 2024 -

Ira Toyota of Manchester responded

pfoss00334, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the poor communication you received in the mechanic's video. I hope your advisor was able to clarify everything for you. We aim to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. John McCarthy General Manager jmccarthy@Group1Auto.com

September 15, 2024

They gave me synthetic oil instead of conventional and didn’t say a word to me. Ive never put synthetic oil in my car, ever and I’ve gotten an oil change before from there. More

by sulwul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 20, 2024 -

Ira Toyota of Manchester responded

sulwul, I’m sorry for the inconvenience you faced regarding your recent oil service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Matt Cena Service Director

September 13, 2024

Had a very good experience with Jameson (Service Advisor). He went above and beyond to assist me with my issue. More

by cf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Huntress
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 13, 2024

The waiting area had plenty of sitting area and had individual rooms toos. The staff were very helpful and explained the things I needed to do for my car servicing and for the state inspection requirem More

by Prashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lampman
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi Prashant, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 12, 2024

I have a 20121 toyota corolla bought new, today I took it to the inspection and they tried to charge me $1300 for new brakes and the rotors are supposedly not good, I took the car to another service and my j More

by muhamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Durakovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ira Toyota of Manchester responded

muhamed, I’m sorry for the inconvenience you faced regarding your inspection. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Matt Cena Service Director

September 11, 2024

They are prompt, professional, and courteous. Their scheduling is very accommodating and timely. They also have some of the largest selection of vehicles in NH making it easier to shop. More

by Shirley Muldowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi Shirley, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2024

Was greeted at the door by very pleasant employees. Everyone was extremely helpful. My dealer was efficient and made my car purchase run smoothly. He even delivered the car to my door. More

by lrhollis51
Recommend Dealer
Yes
Employees Worked With
Rommel Bradburn
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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