Ira Toyota of Manchester

Decent until the moment the car is yours Had an appointment to have my pre-owned car looked at that I had purchased 3 days earlier because of a knocking sound in the front right wheel well. M Had an appointment to have my pre-owned car looked at that I had purchased 3 days earlier because of a knocking sound in the front right wheel well. My appointment was at 9:45 and I sat in the bay till about 10:10 but no big deal they were busy. I then proceeded to wait two hours while the issue was diagnosed. Even with this I thought i would rather have this issue squared away now than later. After waiting about 2 1/2 hours the service tech comes out and lets me know that the front two struts failed and are recommended to be replaced for 1300 dollars. Mind you I bought this car on Wednesday and brought it back in Saturday morning. After arguing with a few different managers about how ridiculous it was to have to pay 1300 dollars and after being told I didn't need to be made aware of the issue because it passes the inspection (that they complete). After going back and for 30-45 minutes while the dealership essentially said not our issue anymore they finally agreed to cut me a check for 550 instead of taking care of the issue. The only credit I can give is that the manager called a few days later to apologize how things were handled. I wasn't going to write a review but why should one apology after the fact cancel the terrible experience I had. More

Best experience ever with a car purchase Vinny was an exceptional salesman. He answered all our questions. Passion for our experience and excitement for our car purchase was his goal. No pr Vinny was an exceptional salesman. He answered all our questions. Passion for our experience and excitement for our car purchase was his goal. No pressure. He advised us of options it was a pleasure to have him as our sakes guy. Chuck did our financing and warrantee packages and he was also terrific. Great teamwork and happy customer Lisa and Chuck Graham More

Great Service Quick, professional, friendly and cheaper than estimated. I made the appointment Friday evening online, got a next day appointment. The staff is frien Quick, professional, friendly and cheaper than estimated. I made the appointment Friday evening online, got a next day appointment. The staff is friendly and efficient. The price was lower than expected and the service was performed quickly even on a very busy Saturday. More

Good attentive sales help My wife and I were looking for an SUV with a comfortable adjustable front seat. Ashley listened and found us just what we needed. She was very help My wife and I were looking for an SUV with a comfortable adjustable front seat. Ashley listened and found us just what we needed. She was very helpful and knowledgeable about our new Highlander. . More

Oil change My service was done quicker than I could get back. That never happens so that was definitely impressive! I tried to joke a few times and it seemed he My service was done quicker than I could get back. That never happens so that was definitely impressive! I tried to joke a few times and it seemed he wasn’t into it haha but overall very professional More

Happy with our RAV4 Purchase It was a pleasure working with Dave Lelesi. He was able to get us into a new RAV4 ,and took the time to work with us to get the vehicle we wanted. He It was a pleasure working with Dave Lelesi. He was able to get us into a new RAV4 ,and took the time to work with us to get the vehicle we wanted. He explained all the features of the SUV, and answered all of our questions. He went out of his way to make us feel welcome, and comfortable. The financing was easy with no pressure for options or add on's that we did not need or want. More

Happy 4 Runner owner The experience at Ira was outstanding Bill Kinney was outstanding even with one leg. He referred me to Mike Fialia who explained the SUV to and some o The experience at Ira was outstanding Bill Kinney was outstanding even with one leg. He referred me to Mike Fialia who explained the SUV to and some of the features. Peter was outstanding with the financing of the vehicle. My experience with IRA was and always be outstanding. More

I had a less stressful day. I needed new brakes and new tires. George Maxcy was very helpful in getting a good price and made the visit less stressful with all of the $$$'s I ha I needed new brakes and new tires. George Maxcy was very helpful in getting a good price and made the visit less stressful with all of the $$$'s I had to spend. More

Quick, Easy, and Informative. I was given a "heads up" on future service that would be needed. Also given an option of different makes of tires best for the vehicle. I was given a "heads up" on future service that would be needed. Also given an option of different makes of tires best for the vehicle. More

Service Friendly and fast service. I was treat professionally with a positive attitude. I would highly recommend to anyone in or around my area. Thank you. Friendly and fast service. I was treat professionally with a positive attitude. I would highly recommend to anyone in or around my area. Thank you. More