Ira Toyota of Hyannis

My first review was never posted, so here was my experience again with Ira Toyota of Hyannis. I had 9938 miles on my 2023 Tacoma, went in for a 10,000 mile service, saw that they want to do a 15,000 experience again with Ira Toyota of Hyannis. I had 9938 miles on my 2023 Tacoma, went in for a 10,000 mile service, saw that they want to do a 15,000 mile service. Told the service rep that the 2 items I needed regardless of any other work was an oil and filter change, and a tire rotation. He told me that they were going to have to do the 24 month-20,000 mile service. I reminded him that there was only 9938 miles, and I've only had the truck for 18 months. He said we're not giving You more than 2 oil changes in Your 24 month free maintenance, even though I had a coupon in hand for a free oil and filter change. Instead of getting into an argument, I watched him stamp my 20,000 mile maintenance page. I dealt with this nickel and diming before when it was the same employees there under other ownerships. The rep didn't listen to me at 4,958 miles either, stamped it at 10,000 miles. All tk avoid having to give me an oil and filter change. Reps not listening to me, ignoring the engineers recommendations on the maintenance log for vehicles driving in certain conditions needing oil changes in 5,000 mile intrrvals, not 10,000 miles, what are they doing there, unbelivable. More

Nice place and very friendly people there . They're always so nice and on time . They're always so nice and on time . More

The service rep that waited on me about low tire pressure was very helpful and within an hour he had the tire pressure upped to 36 lbs instead of the 31 lbs that was diagnosed. was very helpful and within an hour he had the tire pressure upped to 36 lbs instead of the 31 lbs that was diagnosed. More

Well, when you have a 10:30 appointment you shouldn't have to wait an hour before they bring your car in. They need to work on those timing skills. I had another appointment at 11:30 close by but had to have to wait an hour before they bring your car in. They need to work on those timing skills. I had another appointment at 11:30 close by but had to leave to go to that. I made arrangements ahead of time so, I wouldn't inconvenience the dealership More

I’m perfectly happy with the work they do, the employees are very nice and helpful. are very nice and helpful. More

Work excellent ! Nice people at front desk! I am 93 years young, car was done for pick up, Nice people at front desk! I am 93 years young, car was done for pick up, More

Everyone on the staff from sales to service was knowledgeable and very professional. They went out of their way to be pleasant and accommodating. They knew the Toyota product thoroughly and could knowledgeable and very professional. They went out of their way to be pleasant and accommodating. They knew the Toyota product thoroughly and could explain everything well. More

Smooth checkin, efficient, delivered, completed on time! ! The check in at service desk smooth and they very knowledgeable!! ! The check in at service desk smooth and they very knowledgeable!! More

I stopped by for an inspection sticker and I was able to obtain one without any problem! obtain one without any problem! More

Very nice dealer with nice people and a nice comfy waiting room to sit in waiting room to sit in More