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Ira Toyota of Hyannis

Hyannis, MA

4.5
1,251 Reviews

1020 Iyannough Rd

Hyannis, MA

02601

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Showing 1,251 reviews

August 23, 2025

Helpful and professional staff in the Hyannis. Massachusetts, franchise Very convenient location RT 28 HYANNIS .. More

by dahigginsrn
Service Time
Recommend Dealer
Yes
Employees Worked With
Service center
Aug 26, 2025 -

Ira Toyota of Hyannis responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

August 21, 2025

I have been doing business with this dealership for my last 4 Toyota vehicles. The service department is second to none. PLEASE,PLEASE whatever you’re doing just keep doing it. I could not be happier. More

by Sheytanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny G, Katie ?
Aug 24, 2025 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2025

While buying my first car was very unsure about the process and was untrustworthy of car dealerships I had been to many other dealerships but Ira Toyota felt more upfront especially with the sales man More

by johntak10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Riley
Aug 20, 2025 -

Ira Toyota of Hyannis responded

Hi, thank you so much for highlighting your positive experience at Ira Toyota! We strive to be transparent and honest in all aspects of our business, and we're thrilled that JR made your car-buying process stress-free. We appreciate your business and look forward to serving you in the future. Happy driving!

August 16, 2025

First time I am fully satisfied. Mr. Steven and his machine give me wonderful service. Give him 100 out 100 . More

by Saeed Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Quinones - Colon
Aug 18, 2025 -

Ira Toyota of Hyannis responded

Hi Saeed, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

Aug 18, 2025 -

Saeed Ahmad responded

Well come

August 15, 2025

Paid for the 5 Star Detailing, but the roof was not even cleaned. Not washed, not waxed. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Staff
Aug 17, 2025 -

Ira Toyota of Hyannis responded

Hello Phil,   We appreciate your feedback and regret that you were displeased with the 5 star detailing service you'd had done recently. Our detail department typically does a very nice job and we will share your concerns with them. We would be more than happy to redo the 5 star detail service for you at no charge. Please reach out to me at the phone number below and I will be happy to schedule that for you. Marlaine Ruby, IRA Toyota Hyannis  Customer Relations Manager | mruby@group1auto.com | 774-327-6055

August 15, 2025

Justin Brandt was fantastic! Greeted us with smiles, professionalism and jokes from the moment we walked through the door. He was committed to making the right deal with the righ More

by Lilyamcmurrer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brandt
Aug 17, 2025 -

Ira Toyota of Hyannis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Hyannis. If you have any further questions, please don't hesitate to reach out!

August 13, 2025

Oil and filter change. Staff polite, completed in timely manner. Will use again. Appointment booked online. More

by Nicholascdavies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 16, 2025 -

Ira Toyota of Hyannis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 13, 2025

Jeremy was professional, competent and an all around good guy. I would recommend him to my friends and peers. More

by Dcordell.Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy. See comments above.
Aug 16, 2025 -

Ira Toyota of Hyannis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Hyannis. Thanks for the recommendation, and have an amazing day!

August 09, 2025

RE:service orders dtf 7/9/25 & 7/29/25. -A/C work done on both days for problems in the same area, for a total cost of $3281.47. WHY wasn’t the second problem note the first time? I feel tha More

by deparipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Quinones and Eric Moberg
Aug 12, 2025 -

Ira Toyota of Hyannis responded

Hello,   I have found the information on your recent visits to us for air conditioning repairs.    When you had been with us on July 9 there had been some air conditioning lines near the rear evaporator leaking, requiring replacement of high and low side lines from the evaporator to center of vehicle. On the next visit, July 29, it was found that the air conditioning lines at the rear evaporator, which are located under all the interior body panels and go from the back of the vehicle all the way to the front(making them very difficult to check without removing much of the vehicle interior), were now leaking.     Unfortunately, we do see occurrences when replacing air conditioning lines in one area, the system now has proper pressure to allow the cool air to flow, but the increased pressure causes other lines to develop leaking. It is not an uncommon thing with older vehicles and we are sorry that this issue occurred and that the situation had not been explained properly to you. Marlaine Ruby, Customer Relations Manager IRA Toyota Hyannis | mruby@group1auto.com | 774-327-6055

August 09, 2025

I always get the 7a appt . Every time I wait 45-75 min b4 car is driven into work bay.. I can count on a 2-3 hours for an oil change and tire rotation.. I ask the ask the More

by rjerickson6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nickerson. Helpful
Aug 12, 2025 -

Ira Toyota of Hyannis responded

Hello, Thank you for your feedback. I apologize that recent visit with us was anything but satisfactory. I understand the reasoning behind an early appointment as we all have commitments during the day that have to be attended to. While we do have staffing at 7am, not all of our technicians start at that time. If your appointments had been made so you would stay at the store, there are times when those who should be here for the early shift are not for whatever their reasons may be. This obviously causes issues with getting work done on the vehicle and we do apologize about that. We are currently working on new processes for our technician staff and hope that these changes are going to make a difference moving forward. Marlaine Ruby, Customer Relations Manager IRA Toyota Hyannis | mruby@group1auto.com | 774-327-6055

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