Ira Toyota of Hyannis

Ultimately service was fine. However, I had an appointment for an oil change & tire rotation which normally only takes 1.0-1.5 hrs. This time it took 2.75 hours! Excuses provided However, I had an appointment for an oil change & tire rotation which normally only takes 1.0-1.5 hrs. This time it took 2.75 hours! Excuses provided such as “short staffed” and “a prior customer ran into an unexpected service problem”. If you don’t have enough staff, perhaps reduce the amount of appointments offered. More

I called only the night before and was accommodated. I unfortunately got caught in sewer construction and was late.by 15-20 minutes. There seemed to be no question about still fitting me in. My RAV4 is I unfortunately got caught in sewer construction and was late.by 15-20 minutes. There seemed to be no question about still fitting me in. My RAV4 issue was promptly diagnosed & treated. Explanations were clear and suggestions for the future were made. As always the comfort of the waiting area was appreciated. More

Easy to make appointment and set up service. Very pleasant service personnel and work done in a professional and timely manner. Very pleasant service personnel and work done in a professional and timely manner. More

Service was quick and easy especially with on line booking. Al was helpful in answering questions and having car service completed on time. booking. Al was helpful in answering questions and having car service completed on time. More

I have found this dealership efficient, thorough and accommodating. They are professional in what they do. accommodating. They are professional in what they do. More

Very slow and chaotic. The service department never finish there work on time so you will be waiting long time. The service department never finish there work on time so you will be waiting long time. More

We came off of the came, and nothing but friendly people we dealt with. Instantly had help. We were listened to and acknowledged. We had Justin and it couldn't have been more perfect. we dealt with. Instantly had help. We were listened to and acknowledged. We had Justin and it couldn't have been more perfect. More

Nicole was very friendly very helpful,it was very fast. I loved the massage chair that they have in the waiting room.. I loved the massage chair that they have in the waiting room.. More

Nicole was an outstanding Service Representative. She made sure that the information about the repair needed was verified by us and accurately communicated to the Mechanics. The mechanic made sure to She made sure that the information about the repair needed was verified by us and accurately communicated to the Mechanics. The mechanic made sure to go over a few areas of concern with me and Nicole took me personally to the Garage to make sure all the options were discussed visually with the Mechanic. She and the Mechanic covered all the bases in a pleasant manner. The world needs more Nicole’s. Especially in the Automobile Service Industry. They took some extra effort and I really appreciated this. I am very pleased and will continue servicing my vehicle at IRA Hyannis Toyota More

David Nickerson was very responsive and informative. He is a friendly guy and great representative for the Dealership. Great Service.. He is a friendly guy and great representative for the Dealership. Great Service.. More