Ira Toyota of Hyannis

I am very dissatisfied with the policy of getting tires from Ira Toyota in Hyannis..I made an appointment last week and told the person I talked to that I wanted tires, the kind I wanted and proceeded from Ira Toyota in Hyannis..I made an appointment last week and told the person I talked to that I wanted tires, the kind I wanted and proceeded to make appointment for today the 5th.at 1:30 pm..I was there and checked in my car.. made sure about the type of tires I wanted and thought everything was a go..I went to the waiting area and got comfortable with a book knowing it would be about 3 hours..About 5 minutes later the service technician came out and told me they don't have tires in house..Said they had to be ordered and paid for first..Okay I get that small business don't have the capital to by all different tires on hand..but this is not a small buisness..Why I wasn't informed about this policy is inexcusable appointment was made for a week and was not until afternoon..They had my phone number.and e-mail address and and could have texted me their policy so they wasted my time and theirs..I was not happy I had to make another appointment (an inconvenience) and told I have to leave my car all day...I just don't think that's anyway to treat a customer who bought her car from Hyannis Toyota and paid for it with cash, and have had every service suggested at Hyannis Toyota..Makes me not want to deal with these policies anymore..Communication would have been very helpful ... More

I buy from this dealer because of the salesman - Jeremy who I have now bought 4 trucks from. who I have now bought 4 trucks from. More

Great service at the window Efficient. I was able to get the service done and then get to work. I was able to get the service done and then get to work. More

After few years of not getting my car inspected directly by a Toyota dealership I was pleasantly impressed by how much the dealership improved. It was a great experience and I will definitely go back. by a Toyota dealership I was pleasantly impressed by how much the dealership improved. It was a great experience and I will definitely go back. More

Great,service and execution. A clean organized operation with professional and courteous staff. Highly recommended. A clean organized operation with professional and courteous staff. Highly recommended. More

Danny was great and kept me informed throughout the process and was informative and helpful. process and was informative and helpful. More

Car was serviced; ready when promised. No complaints about my visit. Waiting area was quiet even though there were many of us waiting. No complaints about my visit. Waiting area was quiet even though there were many of us waiting. More

They were very nice. Service was done quickly . The assistants were helpful. I’m definitely going to keep coming back for service Service was done quickly . The assistants were helpful. I’m definitely going to keep coming back for service More

I’ve been coming here for years with my 2009 Tacoma. Great service, genuine care and transparency. Great service, genuine care and transparency. More

Super friendly rep. Explained everything in detail ahead of time. I had signed up for the wrong service, which would have cost me more money and he corrected it for me. Explained everything in detail ahead of time. I had signed up for the wrong service, which would have cost me more money and he corrected it for me. More