Ira Toyota of Danvers

My wife made an appointment to bring in her RAV4 for two issues: 1) state safety inspection; 2) to resolve some strange messages she was seeing on the display screen. She had to wait two hours to get the issues: 1) state safety inspection; 2) to resolve some strange messages she was seeing on the display screen. She had to wait two hours to get the inspection done. Instead of keeping to the appointment schedule, the service department was taking drive-ins, without appointments, ahead of those with appointments. If you aren't going to honor those appointment times, then why have people make appointments. Doing this is rude and disrespectful to those that thought ahead and scheduled time. Alex, the service consultant had no interest in helping to solve the problem with the strange messages. After two hours, my wife left in disgust. We have least 12 cars from Ira over the past 20 years. This is how a good customer gets treated. I will have to tackle the strange messages myself because Ira's crack service team didn't want to take the time to look at a one year old vehicle with less that 3,000 miles on it. So much for two years of free maintenence. My car's lease is up in 13 months. I guess we will be talking to another dealership. For certain, when the RAV4 lease it up in two years, my wife will not be talking to anyone in Ira. More

I went in for a diagnostic check on my car, and the experience was really disappointing. Once they saw my car was older, the attitude completely changed. The staff member tried to send me away, saying experience was really disappointing. Once they saw my car was older, the attitude completely changed. The staff member tried to send me away, saying I didn’t have an appointment — even though I had called earlier and was told I could come anytime without one. After I insisted, they agreed to do the diagnostic, but the treatment was very unprofessional and rude. Definitely not the experience I expected. More

Great service in and out time told work done as told it was video of car inspection was assum would return was video of car inspection was assum would return More

Well organized and clean service area. Comfortable waiting area with snacks and beverages. I always work from there so am happy if I can plug in my computer and/or phone charger too. Comfortable waiting area with snacks and beverages. I always work from there so am happy if I can plug in my computer and/or phone charger too. More

Excelent attention, information and help. Salesman is very prepared, together with the wholeservice of the co. Financial area is beyond expectation Salesman is very prepared, together with the wholeservice of the co. Financial area is beyond expectation More

They said they would do inspection and did not do it. Very very very bad. I would have given zero stars if possible, terrible terrible terrible, Very very very bad. I would have given zero stars if possible, terrible terrible terrible, More

Like always excellent customer service, best dealership in ma period, never had an issue with Ira of Danvers, keep it up in ma period, never had an issue with Ira of Danvers, keep it up More

Jason was great in helping me find a tacoma and made me feel confident i was getting the best deal. Kenny in finance simplified and explained everything making for a swift easy transaction. feel confident i was getting the best deal. Kenny in finance simplified and explained everything making for a swift easy transaction. More

My service person, Fabiana, was extremely helpful, polite, and respectful. She understood exactly what service I needed polite, and respectful. She understood exactly what service I needed More

For me, it's been a very bad experience. I've taken my car to have the oil and filter changed on several occasions. They take three hours and then don't change the oil, but they do charge fo I've taken my car to have the oil and filter changed on several occasions. They take three hours and then don't change the oil, but they do charge for the service plan. Everyone knows how much they use their vehicle, and if I want to do it every 5,000 miles, the dealer shouldn't make the decision for me and want to do it every 10,000. More