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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,215 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,215 reviews

December 11, 2023

Gave me a time that car would be ready and it was right on time. More

by jojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Mahan
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Dec 12, 2023 -

Ira Toyota of Danvers responded

Thank you for the kind words Jojo! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 09, 2023

I had a great experience today at the Toyota service center. Steve helped me with the issue and I couldn’t be more grateful for everything. Thank you and have a wonderful Holiday season More

by dragicarakic4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mahan
Report | Print
Dec 12, 2023 -

Ira Toyota of Danvers responded

Thank you for choosing Ira Toyota of Danvers! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Steve and his dedication to providing you with an excellent service experience. We look forward to your next visit!

December 09, 2023

I never hesitate to visit as the team is knowledgeable, and courteous. The waiting area is always clean , and the crew keeps you informed. More

by caabram1nu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Dec 12, 2023 -

Ira Toyota of Danvers responded

It's great to hear that you have such confidence in Ira Toyota of Danvers' team due to their knowledge, courtesy, and communication! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

I was at the service at IRA and I was told they were gonna keep me for 1 to 2 hours but instead they kept me for 4 hours. More

by gentigjikas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ida Lifo
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Dec 14, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit ran longer than expected. We strive for a timely experience and at times some additional work can take longer than expected. We are unable to reference this visit with the information available. We’re glad to review this concern further directly with you. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

December 07, 2023

Excellent service, they’re friendly and quick always. I won’t go anywhere else again More

by chikinsama
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Cooper, Carl Caporale, Ida Lifo, Jim Haskell, John Arena
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Dec 08, 2023 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Very efficient system of ligging you in. No waiting around. And there’s specialists right there to discuss any issues. Tires for example. More

by Storrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alpesh Parel
Report | Print
Dec 08, 2023 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Always great service and everyone is so pleasant. Prices high and I really don’t understand how the maintenance package I got when I bought my car saves me money. I’m still paying through the nose bu More

by Sodagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Pimental
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Dec 08, 2023 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Very good service. Alesha Patel was great to work with. He was very helpful and responsive. More

by Susan.arseneault
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Giovanni
Report | Print
Dec 08, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Alesha provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

I’ve taken my 2015 RAV4 Limited to Ira Toyota. I only have 69000 miles. This was the first time I walked away feeling i was just a number the service guy did not explain the issues that needed fi More

by Cadmsd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sales. Service
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Dec 08, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns with the visit. The team works to ensure through the multipoint inspection that the customer is fully informed of any recommendations. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

December 06, 2023

The oil, filter change and tire rotation went very well. It started and finished right on time. More

by richard.shruhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Dec 08, 2023 -

Ira Toyota of Danvers responded

That's excellent to hear! Timely and efficient service for routine maintenance like oil changes, filter replacements, and tire rotations can really make a difference in your day. It's fantastic that Ira Toyota of Danvers was able to start and finish the service right on time. Thank you for allowing us to maintain your vehicle.

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