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Ira Toyota of Danvers
Danvers, MA
2,347 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 14, 2026
Repair work took far too long. Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation Uber totally screwed up had to get my own ride. Too many emails from service not the rep tom did his best in a bad situation More
by Corkedbats1
Employees Worked With
Tom crane?
October 14, 2026
The staff who attended my call was worried about my car and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his n and myself. After I told him that my car died at 495 he asked if I was save. I told him that my car was on the way to the dealership he gave me his name, Tom, I told me to come to the counter that he was going to take care of me. He did it. More
by taina01844
Employees Worked With
Tom
October 13, 2026
Worst service visit ever. A noon time appointment for an oil/filter change & check brakes took over 4 hours. I got caught up working on my laptop and I went to check what was A noon time appointment for an oil/filter change & check brakes took over 4 hours. I got caught up working on my laptop and I went to check what was going on after about 3 hrs. I was told they were working on my vehicle. The only excuse was that it was unusuallbusy because it was the Columbus Day Holiday. I didn't even get an apology or an offer for a free future oil changez More
by wainer18
Employees Worked With
Mark Giovanni
October 10, 2026
Best of the Best! ! Amazing experience here, too notch customer service! The entire staff was awesome to work with, made me feel right at home. From the start I’ve n ! Amazing experience here, too notch customer service! The entire staff was awesome to work with, made me feel right at home. From the start I’ve never seen so many new Toyota’s in one place, the selection was unbelievable. They were super friendly, very knowledgeable, respectful of my time, made the entire process smooth and easy. Thank you very much to all of you that help with my new vehicle, definitely an Ira Toyota customer for life. Gary Cooper - Sales Dept. Fausto Gomez - Sales Manager John Arena - Finance Dept. Mark Giovanni- General Manager More
by Bendy90
Employees Worked With
Brandon Banich , Mark Giovanni
October 08, 2026
I received an IRA coupon for a really low cost oil change. I made an appt, showed up on time and waited 2.5 hours. I feel like I was being "Punished" because I was there only for the oil change. They change. I made an appt, showed up on time and waited 2.5 hours. I feel like I was being "Punished" because I was there only for the oil change. They recommended other maintenance as I would expect them to do, but how could I have them do anything else if it takes 2.hours for a 30 minute service. Yes, Im being generous at 30 minutes. 2.5 hours is totally unreasonable and no one provided me any update as to why it was taking so long. The only communication was when I was sent a link to authorize additional work that they said I needed. Its not fair to be held hostage for such a minor service to be done. This was my very First visit to this dealership and quite possibly my last. I mean, if I was being punished for showing up per invitation for an oil change, what do you think they'll do for me providing an honest heart felt review? The dealership Service Manager and or Dispatcher should be the ones punished, not me as a customer. Beware of this if you decide to have service performed there as well. More
by BRIANNE
Employees Worked With
Bruce
