Ira Toyota of Danvers

Extremely Frustrating Experience I booked an appointment online at Ira Toyota for a simple oil change and tire rotation. Their own website was offering a discounted rate for booking during the m appointment online at Ira Toyota for a simple oil change and tire rotation. Their own website was offering a discounted rate for booking during the middle of the day, in the middle of the week, so I selected one of those appointment times and planned my day accordingly. I arrived on time for my scheduled appointment only to be told it would take TWO HOURS for an oil change and tire rotation. Seriously—what exactly is the purpose of making an appointment? If customers are going to arrive at their scheduled time only to have their vehicle sit and wait because the service department is backed up, then don’t call it an appointment\. Call it what it is: a scheduled time to get in line. What made the experience even more frustrating is that I received no notification that my vehicle had even been inspected until 4:20 PM long after I had already been waiting. There was no meaningful update or communication during the process, which only added to the feeling that my time was not being respected. On top of that, Ira Toyota was actively offering a discount to encourage customers to book these specific midday time slots. I did exactly that, showed up when I was supposed to, and was still given a two-hour turnaround for routine maintenance. I understand dealerships get busy. I understand things happen. But if you don’t have the capacity to service customers reasonably close to their scheduled appointment time, stop offering those appointment slots—or at the very least disclose the expected wait before the customer books. My time has value too. Very disappointing customer experience, and definitely not what I expected when making a scheduled service appointment. More

Service today was a pleasant experience. Bruce was helpful in guiding and facilitating the process. Making an appointment ahead of time before the service worked well. Bruce was helpful in guiding and facilitating the process. Making an appointment ahead of time before the service worked well. More

Service advisors are always attentive and keep me up to date with what’s happening to my car! date with what’s happening to my car! More

Excellent service, the video they send me about what they did on my car and recomended for the next visit was excellent. did on my car and recomended for the next visit was excellent. More

Booked my rav4 in for 8am. 10/8/26 Got there 7.55.am was told it would take around 3 hrs so opted to wait. Eventually left at 3.25PM! Was informed when I asked.wait time totall 10/8/26 Got there 7.55.am was told it would take around 3 hrs so opted to wait. Eventually left at 3.25PM! Was informed when I asked.wait time totally unacceptable. Given a discount by person who checked me in. However very unhappy with time I had to wait - 7 and 1/2 hours. More