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Ira Toyota Saco

Saco, ME

4.5
2,237 Reviews

783 Portland Rd

Saco, ME

04072

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Showing 2,237 reviews

January 08, 2020

My experience with prime, buying a 2020 4Runner was great. Zacc Was my sales representative and he was fantastic. Easy to work with, knowledgeable about the product and very friendly and professional. More

by jcampbe3
Recommend Dealer
Yes
Employees Worked With
Zacc Tom
Jan 08, 2020 -

Ira Toyota Saco responded

Congrats on your beautiful new 2020 Toyota 4Runner! We are so glad to hear that Zacc made the purchasing process easy. Thank you for your business and wonderful feedback!

January 06, 2020

Service was quick and fixed right the first time. Shuttle was helpful as well Price was fair. Prime Toyota and Honda service dept are usually very good. More

by dealerreview
Recommend Dealer
Yes
Employees Worked With
Aaron
Jan 07, 2020 -

Ira Toyota Saco responded

It's wonderful to hear that your repairs were completed in a timely manner! We're also glad that our shuttle service made your experience more convenient. Thank you from all of us at Prime Toyota Saco!

January 04, 2020

My rav4 was in for sticker and reg maintenance. Service was on time. Two things I noticed was incorrect mileage list on my printout, and received part of someone’s else service papers. More

by Cmccrum
Recommend Dealer
Yes
Employees Worked With
Jacob took my call for an appt, I don’t remember the service person who greeted me, talked softly,
Jan 06, 2020 -

Ira Toyota Saco responded

Thank you for the review! Customer feedback is important to us so we appreciate your sharing. We are glad to hear your service was on time and apologize for the mixup with the mileage and service papers. Please don't hesitate to reach out if you would like to discuss further. Thank you, Peter Nagorniak - Service Manager - (207) 571-3811.

January 03, 2020

Took my truck in to have the wiper assembly replaced as I knew it was broken. I called and made an appointment and told them what was wrong. Waited over 2 1/2 hours while unthought they were fixing it and.. More

by Lanmalchior
Recommend Dealer
No
Employees Worked With
April
Jan 06, 2020 -

Ira Toyota Saco responded

This is not the kind of review I like to receive. I expect my service team to provide transparent and honest service, and if that didn't happen, we need to make some changes. If you are willing, I'd like to hear a bit more about what happened during your visit that prevented the wiper assembly from being fixed quickly. I am unable to find your contact information based on this review, but I would appreciate it if you gave me a call. I want to see if we can make things right, or at least ensure that we don't make the same mistakes in the future. Thank you, Peter Nagorniak - Service Manager - (207) 571-3811

December 26, 2019

Moved to ME recently and as fate would have my vehicle bit the dust. I started looking for a second hand truck but the prices were ridiculous. I went through AARP. They recommend Prime where I purchased a More

by sportsmanbil
Recommend Dealer
Yes
Employees Worked With
Steve Lawson - 5 STARS
Dec 26, 2019 -

Ira Toyota Saco responded

Welcome to the area! We are so glad our team could help get you into a great new vehicle, congratulations on your Toyota Tacoma. All of us at Prime Toyota Saco appreciate your business and look forward to our continued relationship!

December 25, 2019

Thanks for the great service as always. I look forward to continue using Prime as my Service Provider. I've never walked out the doors of Prime Toyota in Saco dissatisfied. More

by Jesse Stevens
Recommend Dealer
Yes
Employees Worked With
Amy Dunn
Dec 26, 2019 -

Ira Toyota Saco responded

We can't ask for better feedback than this, Jesse! Thank you so much for your loyal business. We look forward to working with you for years to come.

December 25, 2019

Only own Toyotas and only bring them to Saco Prime. They have the best Tech, Bob Martel, and Aaron Smith my service rep is amazing. They have kept my family safe for some time now. Thank you so much Prime T More

by Rhebert1
Recommend Dealer
Yes
Employees Worked With
Robert Martel. Aaron Smith
Dec 26, 2019 -

Ira Toyota Saco responded

We are so grateful to have you as a longtime customer at Prime Toyota Saco. Thank you for trusting our service team! Bob and Aaron are great, and they will be so pleased to know that you enjoy working with them!

December 17, 2019

Love my Toyota Dealership Been going to this location for on and off for over a decade now (moved away from this area and then moved back). I absolutely love living close to th More

by HappyCorolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron J. Smith
Dec 17, 2019 -

Ira Toyota Saco responded

Thank you for the 5-star review! We are so grateful to have you as a regular customer here at Prime Toyota Saco. Providing our customers with exceptional service is always the goal for us, and we couldn't be happier to hear that we are living up to our standard. We are looking forward to working with you for years to come!

December 15, 2019

Excellent Detailing This was my first experience getting my vehicle detailed so I didn't know I should take everything out of the vehicle. I am so sorry. My door cubbies More

by h.roger59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron J Smith
Dec 16, 2019 -

Ira Toyota Saco responded

No apology necessary! We were happy to assist with your detail and are so glad that you're happy with the service you received. Thanks so much from all of us at Prime Toyota Saco!

December 14, 2019

I called and they gratefully fit me in on a Saturday while I waited. I thought it was battery trouble, but it turned out to be a false alarm. They didn’t try to sell me anything I didn’t need. Very kind More

by Baci75
Recommend Dealer
Yes
Employees Worked With
Fred Marsters
Dec 16, 2019 -

Ira Toyota Saco responded

Thank you for rating us five stars! We are very happy to hear that we could diagnose the false alarm and get you back on the road safely. Hope to see you next time at Prime Toyota Saco!

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