Ira Toyota Saco

I made a service appointment on line about 1 month prior to the date. I specified there were two recalls and said what they were. When I arrived I was told one could not be done because it entailed replacin to the date. I specified there were two recalls and said what they were. When I arrived I was told one could not be done because it entailed replacing airbags and it took about 6 hours to do. I had to make another appointment for that specific recall. I live 1.5 hours away. Had I been informed prior to this appointment, I would have rescheduled to a day they could get everything done at once. More

Mike was friendly, professional, and reviewed all that needed to be done. Gave me an estimated of how much serving the Toyota would be and an idea as to how long it would take. Cost came in a little highe needed to be done. Gave me an estimated of how much serving the Toyota would be and an idea as to how long it would take. Cost came in a little higher than anticipated and done well before the 3-hour time estimate. I'll be happy to refer people to the Ira dealership. More

Very easy and accommodating to get a last minute inspection sticker. Check in and service was quick. However, 35 minutes after my car was ready, notified by text that it was done, I had not yet seen inspection sticker. Check in and service was quick. However, 35 minutes after my car was ready, notified by text that it was done, I had not yet seen my service manager. I had to check to find what was up. Hope this is not the norm. More

I've been to 3 other Toyota dealerships in our area and Ira in Saco is my favorite. I trust the service managers and mechanics to do what they do right and not try to pad your ticket with add ons. So far, Ira in Saco is my favorite. I trust the service managers and mechanics to do what they do right and not try to pad your ticket with add ons. So far, so good! More

Very patient and very friendly, professional and courteous. I felt very welcomed, considering I just moved out here from Carlsbad, California. I was very reassured that I was being taken care of. courteous. I felt very welcomed, considering I just moved out here from Carlsbad, California. I was very reassured that I was being taken care of.....A total positive experience. More

Both the salesman and the financial manager could not have been more helpful. I certainly would do business with them again have been more helpful. I certainly would do business with them again More

Staff is knowledgeable snd professional Customer wait times outrageously long even with an appointment Work quality good times outrageously long even with an appointment Work quality good More

Service took almost 3 hours. Had to wait a while to get my car back. Had to wait a while to get my car back. More

Helpful technicians and friendly service. Same day appointment was also convenient. I would return again. Same day appointment was also convenient. I would return again. More

I had an appointment for an oil change today @ 1:15pm. Service Rep (Trevor) informed me about a note from my previous visit advising that the serpentine belt needed to be replaced as it appeared brittle a Service Rep (Trevor) informed me about a note from my previous visit advising that the serpentine belt needed to be replaced as it appeared brittle and aging. Ok, I accept that. Trevor even popped the hood and let me view the belt ( you can see a small glimpse of the belt from a certain angle). I agreed to have it replaced for around $270. About an hour and a half later (2:45pm) Trevor comes to me in the waiting room and informs me he has “some good news and some bad news”. He goes onto say that while the tech was removing the serpentine belt, he torqued the wrench and broke the housing for the thermostat. Good news was that they would fix it without charge. They located an aftermarket thermostat housing at O’Reilly Auto Parts. Trevor told me it was actually more expensive than the original Toyota housing. (Ok). I proceed to wait for another 2 plus hours before my car is finally ready just after 5pm. I will say that I do not fault Trevor for any of this. I have had Trevor as a service advisor in the past and I think he is a great communicator, very professional, and a genuinely nice guy. However, I do fault the service department leadership for being out of touch and what seems like a service department that needs a bit tightening up and a better focus on serving the customer in a timely and efficient manner. There were not many customers in the waiting areas during my 4 HOUR visit. Unfortunately this is a repeat of what I experienced in the past at IRA Toyota. I’ve been in the waiting area for hours, (mind you, with a pre scheduled appointment) just for a simple oil change. Again, I want to emphasize that the only positive aspect of my last several visits, including this one , is that Trevor is a professional and is a good representative for the service department. I understand that he is the customer facing person and is pulled between the front end (customer) and the back end ( techs). Not an easy job, but he remains calm and professional nonetheless. Bottom line here is that I wasted 4 hours of my Saturday for something that should have taken half the time or less. And I paid a hefty sum for it. Shame on you IRA Toyota. There are plenty of other places where I can have my vehicle serviced. I’ve tried to overlook past issues with my time not being valued. No more. You lost this customer. More