Ira Toyota Saco

Arrived on time, drove inside the garage (I love that), was greeted right away. Car was ready within the timeframe they said it would be. No issues at all. was greeted right away. Car was ready within the timeframe they said it would be. No issues at all. More

Sales women was not as helpful as I would have like/expected. Once we went to sign the papers it felt a bit like a factory, when waiting on the finance person, the sales person moved us out of her like/expected. Once we went to sign the papers it felt a bit like a factory, when waiting on the finance person, the sales person moved us out of her area to a waiting room so that she could work on other sales. It felt impersonal. More

Best quality customer service ever! Michael Tapley was very knowledgeable, and provided exemplary service! My service technician explained a couple of issues with my vehicle to tend t Michael Tapley was very knowledgeable, and provided exemplary service! My service technician explained a couple of issues with my vehicle to tend to in the near future, and that was very helpful! I felt like a valued customer and would definitely recommend IRA Toyota Saco for sales and service! Also, Wendy, in sales, has been top notch to work with for all of our leased and purchased vehicles! Thank you for being so great! More

Very long time for a routine service. Nearly 3 hours for oil change, tire rotation, alignment a changing 3 dead bulbs. Also, nearly $400! Nearly 3 hours for oil change, tire rotation, alignment a changing 3 dead bulbs. Also, nearly $400! More

They were very customer oriented. Explained what needed to be done now and later. Estimated when I need to come back for service Thank you Explained what needed to be done now and later. Estimated when I need to come back for service Thank you More

Always easy to get appointment and the work gets done in a reasonable period of time. a reasonable period of time. More

Your service department is second to none, shout out to Trever. Your sales department is the WORST I have ever experienced. I stopped bringing my car there for service because of your sales department. I d Trever. Your sales department is the WORST I have ever experienced. I stopped bringing my car there for service because of your sales department. I did not want to put another nickel into that dealership. It’s unfortunate too because I loved your service department. I’m in the market now for a new car and I will not be going back. You had 2 tries and the second experience was worse than the first. Never again. As far as service, that department is phenomenal. I know you won’t post this nor will you reach out but after 4.5 years I thought it was important for you to hear. I never got a customer satisfaction survey either, hmmmmm, I wonder why. Will I recommend your service department, absolutely. Will I recommend your sales, I will tell them to run!! I’ve done that repeatedly over the last 4 years and fortunately my friends and family took heed. Thanks for the prompt service and the attention to detail by Trever, perhaps you should move him to sales. Pat More

Very courteous employees, clean facilities, good hours and thorough. One of the best service experiences I’ve had. and thorough. One of the best service experiences I’ve had. More

Great service…. and environment! Appreciate the team at Ira Toyota in Saco, ME! Job well done and environment! Appreciate the team at Ira Toyota in Saco, ME! Job well done More

They were able to get my car in the day after I called. Someone kept me updated throughout the day on its progress. Very polite and professional. Someone kept me updated throughout the day on its progress. Very polite and professional. More