Ira Toyota Saco

Elizabeth Wallis was the first contact I had with Prime Toyota, as she responed to my email request for a series of quotes. She responded quickly to my original request and each time thereafter for a numb Toyota, as she responed to my email request for a series of quotes. She responded quickly to my original request and each time thereafter for a number of additional options that I requested prices for. It was very refreshing to receive straight forward responses without the usual, "we only have one of your requested vehicles left so you must act quickly" type pressure which is typical of most other dealers online communications. Upon going into the dealership, Berto Arryo was my salesperson and walked me through the remainder of the process of leasing my new Toyota. He was extremely knowledgeable and I did not feel any pressure thoughout the entire process. I was also very impressed with his high level of professionalism, at no time during our dealings did he badmouth any of the other makes I was considering, rather he focused on the facts plain and simple. My overall experience at Prime Toyota was great and I look forward to doing business again with them in the future. More

Berto Arroyo was my sales consultant and Jason Therriault was the finance manager I worked with. Both were extremely professional, knowledgable, friendly and helpful. Berto and Jason worked hard to get me was the finance manager I worked with. Both were extremely professional, knowledgable, friendly and helpful. Berto and Jason worked hard to get me the price and financing that I was looking for on the vehicle that I wanted. I went to Prime to purchase my new RAV4 from Berto because my mother purchased her Highlander from him last year. I will be going back to see him again the next time I need a new vehicle. I work in customer service and have extremely high personal standards and expectations for customer service, Berto and Jason met and exceeded my expectations. More

I chose Prime Toyota in Saco for two main reasons: they sold the brand I was most interested in and I had heard many good reviews re: their service and quality. Jessica Castonguay was the salesperson I pri sold the brand I was most interested in and I had heard many good reviews re: their service and quality. Jessica Castonguay was the salesperson I primarily dealy with. Jessica was very friendly and provided a wealth of information about the vehicles on the lot as well as options available from their MA location. I did not buy my new car until my second visit. This allowed me time to do my own homework. On my second visit, I was ready to purchase my car. Jessica remained very helpful and patient through this entire process. I felt that Jessica really paid attention to what I wanted as well as what I was able to afford. I would highly reccomend Jessica, no question:) When it came time to deal with the financing, I dealt with Jim Ropella. I found him to be a rude bully. I am accustomed to negotiation, but was left less than impressed by his condescending manner. In fact, I was ready to leave without purchasing a vehicle solely due to how I was spoken to by Jim. When I was about to leave, in came Jesse Freitas, to close the deal. My experience with Jesse was very postive, he was polite and willing to negotiate. I can honestly say I got the best possible vehicle (in my price range, of course), for the best possible price. This was the best car buying experience I have ever had, in spite of the ornery disposition of Jim Ropella, in financing. I feel that the entire process was straight forward and honest. There was some sales pressure, but I remained completely comfortable as an informed consumer. All the members I encountered from the sales and management team were helpful, friendly and knowledgable. More

I'm a repeat Prime customer and was once again very pleased with the selection of vehicles and the level of service I received. As I've come to expect, Prime had exactly what I was looking for and at pleased with the selection of vehicles and the level of service I received. As I've come to expect, Prime had exactly what I was looking for and at a reasonable price. Both Jessica and John were great to deal with from test drive to closing. The gentleman I dealt with when signing the final paperwork didn't have much in the way of personality, and while I would expect more considering I was handing over a relatively large check to him, this interaction had a very minor impact on my overall experience. I would (and have) recommend Jessica and Prime Toyota to anyone. More

My experience doing business with toyota in Saco was a most pleasurable one.I dealt with a salesman by the name of Berto Arroyo, a true gentleman indeed. He was very helpful and very knowledgable;he walke most pleasurable one.I dealt with a salesman by the name of Berto Arroyo, a true gentleman indeed. He was very helpful and very knowledgable;he walked me thru my lease with true professionalism, answered all my questions and addressed my concerns. I've been in many car dealerships but none have come close to the professionalism, kindness and will to do business reasonably as Prime Toyota in Saco,ME. I highly recommend them in the present and future, and will direct all my close friends and relatives to their business. I truely felt welcomed and appreciated while doing business with Mr. Arroyo and the Prime family; their a dealership with pure class, and their salesmen are a reflection of their quality. A huge thumbs up to Berto Arroyo and Prime Toyoto in Saco, ME. More

I have been doing business with PRIME Toyota for quite some time now. I have also purchased two vehicles from them. They have always gone above and beyond for me for anything that I have needed. I am now some time now. I have also purchased two vehicles from them. They have always gone above and beyond for me for anything that I have needed. I am now working in finance for a local financial institution and they have earned my trust in such a way that whenever my customers come to me for advice for a new or used vehicle, I always refer them to PRIME! They have never let me or my customers down! Thank you PRIME for ALL you continue to do!!! More

Mark Leonard, an exceptionally personable guy, was helpful, informative, and well informed about the product and terms of the transaction we were interested in at Prime Auto Group. He guided us throug helpful, informative, and well informed about the product and terms of the transaction we were interested in at Prime Auto Group. He guided us through our purchase in a direct, courteous, and relaxed manner making sure we understood the multifaceted purchase terms and the dealership's responsibility. We were comfortable in the knowledge that we got a fair deal on an exceptional vehicle. More

Prime Toyota is a step above the rest when it comes to car dealers. When I decided to purchase a new truck I drove several makes and models at several different dealers. When I went to prime I had a dol car dealers. When I decided to purchase a new truck I drove several makes and models at several different dealers. When I went to prime I had a doller figure and length of time I wanted to Finance for. I walked in the Door and Brandon great me and we discussed what I needed and wanted. I drove 3 different trucks and Brandon working with the Sales Management Team Sold me the truck I liked the most for the payment I could afford. Customer service was excellent and I never felt pressured to purchase a vehicle they presented me options and let me make a decision. More

This was my first new car purchase. I went with Toyota again because I had good luck with my Corolla that I traded in. I did quite a bit of research and was expecting way more of a fight for a good price again because I had good luck with my Corolla that I traded in. I did quite a bit of research and was expecting way more of a fight for a good price. However, the salesperson and internet sales staff were great. Jessica was very honest, helpful, and friendly. She is also very detailed oriented and made sure I received the best service and all the benefits I was eligible for. I definitely felt like I received a GREAT price and customer service. As this was my first car real car purchase, I had my thoughts on what it would be like. I found this experience to be easy, stressless, and overall excellent. I will keep Prime in mind as friends and family look for vehicles, and for my future purchases. More

It was nice to be able to buy local at our desired price. Jessica was knowlegeable and processed our purchase quickly and efficiently. We had the car serviced and it was done quickly. We would do business th Jessica was knowlegeable and processed our purchase quickly and efficiently. We had the car serviced and it was done quickly. We would do business there again if the price was right. Buying local is important to us. More