Ira Toyota Saco

I have dealt with several Toyota dealerships in the past and Prime Toyota is by far the best. My first experience with Prime was in the service department. I was very pleased with the attention that I rec and Prime Toyota is by far the best. My first experience with Prime was in the service department. I was very pleased with the attention that I received, the friendliness of the staff and the facility. When it came time to buy a new vehicle there was no question in my mind that Prime Toyota was going to get my business. Berto Arroyo spent hours with me on my quest to find the perfect vehicle. He was never pushy or impatient. Which are definitely qualities that I find essential in a great salesperson. When I finally decided on the perfect vehicle for me and found that they didn't have that exact vehicle there, they found one for me. Berto personally went and picked up the vehicle and drove it to the dealership. That's what I call first rate service! I also had the pleasure of dealing with Jason Theriault in the finance department. He was also very helpful and kind. I really like the fact that when purchasing a vehicle from Prime Toyota they have someone go over the vehicle with you and teach you about all the features. Jimmy Tran spent a fair amount of time with me going over every button, feature and gadget. He even synched my phone to the car for me and taught me how to use it. I feel as though I received red carpet treatment from everyone at Prime. I strongly recommend Prime Toyota for anyone looking to receive the very best in service. More

From the time that I walked in to the store until I left, the whole staff was extremely friendly, funny and informative. The car they found was just what I wanted, the delievery almost immediate. I have been the whole staff was extremely friendly, funny and informative. The car they found was just what I wanted, the delievery almost immediate. I have been driving the car for seven months now and I still love it. They could get a better quality coffee pot, but I am happy to offer an A+ rating. More

My experience with Candra L. Perry at Prime Toyota was excellent from beginning to end. My first phone call to Prime Toyota was answered by Candra, who answered all my questions in detail about the Toyot excellent from beginning to end. My first phone call to Prime Toyota was answered by Candra, who answered all my questions in detail about the Toyota Tundra. She even called the following day with answers to other questions. She also explained to me all the existing rebates from Toyota Motor Company as well as the Dealership. After agreeing on a purchase price she delivered the vechicle to Dennysville, Maine, which is in the eastern most part of Maine. Upon the arrival of the vechicle, all paper work was in order and the vechicle was exactly as she had stated. This was my first experience with Prime Toyota, but will not be my last. More

I was solicited to the dealership about 3 months ago (I think it was August 08) for a promotion to get a free umbrella, $2,000 off Camry's and zero percent financing. I had been considering getting a Camr think it was August 08) for a promotion to get a free umbrella, $2,000 off Camry's and zero percent financing. I had been considering getting a Camry Hybrid for some time and thought this was exactly the opportunity I needed to get me to act. Upon arriving at the dealership around 10am, we got our umbrella as promised and looked around the lot. We were not approached by any sales people. We found a Camry we were interested in and went in to get a salesperson. There was a short wait (15 mins) to get a salesperson and when we began to discuss what a great incentive offering they had we were told that the incentives were not applicable to the Hybrids. I mentioned that I did not remember seeing that on the promotional flyer (which they took back when I received the umbrella) and I mentioned that the car we saw in the parking lot had a tag hanging on the inside rear view mirror which stated $2,000 off and 0% financing. Their only response was that the car was mis-marked and they could not honor that. I expressed feelings of being baited into coming and felt that if they intended to be honorable, they would remove the tag from the car. It was at this point we decided to try another Toyota dealership where we were told the same thing (the incentives did not apply to the Hybrid ... this other dealership showed me their paperwork). We returned to Prime around 2pm to see if they had removed the tag from the window. They had not (the car was locked, so it was an employee that put the tag in the window). We decided to pursue the purchase of the car and demand that they honor what the stated in their flyer (they also stated that they had 60 some odd Prius' ... they had 3 and two were sold). Anyway, they came back with a price on our car (2003 Toyota Avalon XLS w/65k miles in very good condition) ... they offered us $3,000 for a trade in. Mind you the Kelly Blue Book at the time was $10,800 for a TRADE IN value. It was evident that they were not going to honor their marketing claims, nor were they going to work in good faith to sell a car so we left. We have since purchased our new Camry Hybrid from Berlin City Toyota of Portland. We were very satisified with their sales and efforts to make a deal. By the way, we traded that Avalon for above the Kelly Blue Book Trade In Value and without disclosing the "deal", I am very satisfied with the whole sales process. It is evident that not only does Toyota of Portland want to make a sale, they want to make their customer very happy. More

I would HIGHLY recommend Prime and especially salesman Mike Marsh for two reasons. One, Prime is THE only car dealer that I've dealt with over the past 30 yrs, that will NOT change the price on you or giv Mike Marsh for two reasons. One, Prime is THE only car dealer that I've dealt with over the past 30 yrs, that will NOT change the price on you or give you the old "gimmick" line to reel you in to buy a new or used car. They are true to their word, when the quote you a price on a new car, that IS the price you will pay. You won't be surprised by another price later on that is higher. Some dealers are famous for that,,, Second reason is Mike Marsh has YEARS of car sales experience, is very willing to work with customers old and new to reach their hopes an goal of obtaining that new car, and he goes that extra mile for his customer. Mike is super friendly, very down to earth, honest as the day is long, and is a TRUE asset to Prime. I hope Prime treats him well, he has proven his worth with this company as far as this customer is concerned. If you see Mike for a new car, tell him Sue Hilton and the Dobermann Gang recommended him, and I promise you, you WILL get that new car you always wanted! Mike is THE MAN! More

Jessica helped me find a new car that fit my needs with a payment I could afford. I did not think I would be leaving there with keys in my hand! Tom made sure I got the financing I needed and everyone else payment I could afford. I did not think I would be leaving there with keys in my hand! Tom made sure I got the financing I needed and everyone else I spoke with made sure to go over every last detail of my purchase. I would recommend Prime for their friendly atmosphere and large selection of vehicles. More

Your dealership is top notch. Your crew is very service oriented and professional. Berto answered all my questions and took care of all issues without hesitation. The entire experience was very pleasurable oriented and professional. Berto answered all my questions and took care of all issues without hesitation. The entire experience was very pleasurable and at no time did I feel pressured or uncomfortable. I would recomend Prime to anyone. More

We had a good experience with Prime. Although the car we chose was not available to us , Tim , our sales person, did find another car for us in a couple days. The process it get the car, paperwork , fina chose was not available to us , Tim , our sales person, did find another car for us in a couple days. The process it get the car, paperwork , financing, etc...was very efficient and fast. All the persons will delt with were very friendly and knowledgable . More

I have delt with other car dealers in the past and now will never go anywhere except Prime Toyota. Everyone at this dealership was very professional friendly and helpful. I have sent my son to get his c will never go anywhere except Prime Toyota. Everyone at this dealership was very professional friendly and helpful. I have sent my son to get his car there and he and his wife came home with two cars. I would recommend to anyone who needs a car to shop at this dealership. I had alot of questions about what each "botton" did and Jessica was very helpful and patient in explaining everything to me. More

Thank-you JOEL HALLl and ERIC MUCHEMORE for yet another outstanding service visit. We so appreciate your prompt attention to our service needs, your warm and friendly greetings and your professionalism in outstanding service visit. We so appreciate your prompt attention to our service needs, your warm and friendly greetings and your professionalism in responding to our service needs. You continue to impress us and exceed our expectations. I can't tell you how good it feels when you drive onto the lot to pick up your vehicle and you see it shining on your lot because you washed it without us asking. You take a real interest in your customer's chariot. The pride you exhibit in your profession is quite evident and it transends to the quality of workmanship at PRIME Toyota. How many dealerships warm up your vehicle on a cold day while your settling up with the cashier? Such a class act! Thank-you guys!! The Towles More