Ira Toyota Saco

Berto went out of his way to be helpful, answering questions, accompanying me on a test drive, answering more questions about the specific vehicle, and facilitating paperwork. Since purchasing my new questions, accompanying me on a test drive, answering more questions about the specific vehicle, and facilitating paperwork. Since purchasing my new RAV4, I've visited the dealership for additional options, and Berto was right there, expediting the process. I found his manner very courteous, and I know I can contact him with any problem or question. More

All of the staff was friendly and eager to assist in anyway possible. Prime Toyota also provides an excelent family atmosphere equip with a pool table, cafe, and excelent show room. I would recommend anyway possible. Prime Toyota also provides an excelent family atmosphere equip with a pool table, cafe, and excelent show room. I would recommend Prime Motorgroup to anyone looking for a new or used vehicle. Also, the sales person I worked with (Jeff Slaton) was excelent to deal with throughout the entire purchansing process. Jeff did everything possible to ensure a positive experience. He is by far the most pleasant and easiest going sales represenative that I have delt with. If this was e-bay I would give Prime Toyota and Jeff Slaton AAA+++ ratings! More

We went to look at an advertised used Nissan Quest in late November. Liz was our assigned sales rep and she did an excellent job. All of our questions were answered to our satisfaction and we drove off w late November. Liz was our assigned sales rep and she did an excellent job. All of our questions were answered to our satisfaction and we drove off with our "new" van. Some cosmetic repairs were done as agreed a week later. Liz even picked the vehicle up and dropped it back off at my hubby's place of work. We were overall very pleased with the experience and would recommend Prime Toyota to anyone interested in a new vehicle. This is our second purchase at Prime. We also bought a brand new Camry two years ago. More

I just bought a hardly used car at Prime Toyota and worked with Candy Perry and she was a pleasure to deal with. Very competent and I'd recommend her highly. I also was very impressed by Leigh Ann wh worked with Candy Perry and she was a pleasure to deal with. Very competent and I'd recommend her highly. I also was very impressed by Leigh Ann who assisted me in obtaining the car after it was prepped and ready to go. More

I was in the market for a new lease, so on a rainy Saturday in November, I decided to drive through the back lot at Prime Toyota and check out the 2009 Tacoma trucks. Though it had been raining "cats Saturday in November, I decided to drive through the back lot at Prime Toyota and check out the 2009 Tacoma trucks. Though it had been raining "cats and dogs" the rain slowed to a drizzle; so I stopped my truck and got out to look around. It was still quite wet when Mr. Shaun Spencer approached me and offered his assistance. We spent several minutes discussing my interests; and, before I left, we had agreed to meet later the next week. While out on the lot (in the rain) I was impressed with Shaun's initiative...and mentally noted that he was the type of person I wanted to business with! Toward the end of the next week, we confirmed a meeting on Saturday morning. When I arrived, Mr. Spencer was waiting and remained fully vested in discussing my interests and needs (nearly six hours). Among other things, he arranged to have me test-drive two different Tacoma trucks; he gave me a chance to read reviews on this website (dealerrater.com); he offered me a number of options and he ensured that the experience was comfortable(purchasing or leasing a $27,000 vehicle is an important decision). At no time did I feel pressured to make a decision; and, at no time did Mr. Spencer do anything but focus his time and energy to the activity at hand! The result was I left with a beautiful Tacoma truck with the features I needed and a few others that were a real plus; all within the budget I had established. I even had an appointment to install a tow package and three days later I had this done (all as agreed upon) with no hassles! I appreciated working with a salesperson who was both caring and passionate about meeting the needs and expectations of his customer. I also appreciated the overall quality of this experience. If you are looking for a Toyota or Scion and want to ensure a successful venture, I would highly recommend that you make an appointment to meet with Mr. Shaun Spencer. He's no longer just another sales representative; he's become someone I can call, regarding my truck, for any reason! I have regularly done business with Prime Toyota for several years now. However, in these times, one does not remain with a dealership unless the organization does things right! I appreciate both the quality and passion of people Prime Toyota employs; and, I appreciate the philosophy and leadership of the individual who is "Prime Motor Group", Mr. Ira Rosenberg. You don't see Prime Motor Group asking for a "government bailout". They are good people who are doing a good business! Dr. Richard J. LaRue More

Eric was very helpfull. The only suggestion I have for improvement is when the customer says they don't need to see the vehicle that they test drove the day before, and they just want to make a deal, don' improvement is when the customer says they don't need to see the vehicle that they test drove the day before, and they just want to make a deal, don't force them to take another test drive. I think he only did this because his supervisor told him he had to. Overall a good experience. More

Although we did not ultimately purchase a car from this dealership, we were very impressed with the sales staff and the facility. Shaun Spencer devoted copious time to showing us a variety of Toyota vehicl dealership, we were very impressed with the sales staff and the facility. Shaun Spencer devoted copious time to showing us a variety of Toyota vehicles and trim packages that might suit our needs. He patiently and with good humor let us test drive many permutations of the models we were interested in. We found his low pressure approach refreshing and even enjoyable. We ultimately decided to purchase another brand, but felt so strongly about Shaun and Prime, that we wanted to post this review. More

I have dealt with several Toyota dealerships in the past and Prime Toyota is by far the best. My first experience with Prime was in the service department. I was very pleased with the attention that I rec and Prime Toyota is by far the best. My first experience with Prime was in the service department. I was very pleased with the attention that I received, the friendliness of the staff and the facility. When it came time to buy a new vehicle there was no question in my mind that Prime Toyota was going to get my business. Berto Arroyo spent hours with me on my quest to find the perfect vehicle. He was never pushy or impatient. Which are definitely qualities that I find essential in a great salesperson. When I finally decided on the perfect vehicle for me and found that they didn't have that exact vehicle there, they found one for me. Berto personally went and picked up the vehicle and drove it to the dealership. That's what I call first rate service! I also had the pleasure of dealing with Jason Theriault in the finance department. He was also very helpful and kind. I really like the fact that when purchasing a vehicle from Prime Toyota they have someone go over the vehicle with you and teach you about all the features. Jimmy Tran spent a fair amount of time with me going over every button, feature and gadget. He even synched my phone to the car for me and taught me how to use it. I feel as though I received red carpet treatment from everyone at Prime. I strongly recommend Prime Toyota for anyone looking to receive the very best in service. More

From the time that I walked in to the store until I left, the whole staff was extremely friendly, funny and informative. The car they found was just what I wanted, the delievery almost immediate. I have been the whole staff was extremely friendly, funny and informative. The car they found was just what I wanted, the delievery almost immediate. I have been driving the car for seven months now and I still love it. They could get a better quality coffee pot, but I am happy to offer an A+ rating. More

My experience with Candra L. Perry at Prime Toyota was excellent from beginning to end. My first phone call to Prime Toyota was answered by Candra, who answered all my questions in detail about the Toyot excellent from beginning to end. My first phone call to Prime Toyota was answered by Candra, who answered all my questions in detail about the Toyota Tundra. She even called the following day with answers to other questions. She also explained to me all the existing rebates from Toyota Motor Company as well as the Dealership. After agreeing on a purchase price she delivered the vechicle to Dennysville, Maine, which is in the eastern most part of Maine. Upon the arrival of the vechicle, all paper work was in order and the vechicle was exactly as she had stated. This was my first experience with Prime Toyota, but will not be my last. More