Ira Toyota Saco | Page 210

Eric Gaither was an excellent salesman, he greeted us with a big smile, shook hands and introduced himself, we felt right at home the minute we walked in. Eric answered many of our questions with great with a big smile, shook hands and introduced himself, we felt right at home the minute we walked in. Eric answered many of our questions with great confidence in his product. Eric is a great salemen and I would recommend him to any of my friends. He sold us a 2010 Camry LE at a reseanoble price and we are very happy the we went to Prime Toyato in Saco and met Eric Gaither as our salesman. Conrad & Yvette Hebert..... More

I would absolutely recommed that anyone interested in purchasing a new or used car visit Prime Toyota in Saoco, ME and speak to Berto Arroyo! My fiance and I took the drive from MA to Saco and are very g purchasing a new or used car visit Prime Toyota in Saoco, ME and speak to Berto Arroyo! My fiance and I took the drive from MA to Saco and are very glad we did. Berto was very attentive and helped to make the car buying experience an enjoyable one. He was patient and answered all of my questions, allowing me to be confident that I made the right decision in the vehicle I ultimately purchased. Berto went above and beyond, and even followed up with telephone calls to ensure that I was satisfied. Thanks so much! More

BEST Customer Service I have ever experienced when buying a car, hands down. Jim Crocker went the extra mile for me, and then some. I bought a new 2009 Pacific Blue Toyota RAV4 Ltd, and I love it. I was i a car, hands down. Jim Crocker went the extra mile for me, and then some. I bought a new 2009 Pacific Blue Toyota RAV4 Ltd, and I love it. I was in a bad auto accident three years ago resulting in a spinal fusion. I had taken some test drives locally here in Massachusetts where I live, and decided I liked this particular vehicle. My friend Steve told me he got his Camry serviced at Prime Toyota in Saco, ME. It would have taken several round trips to be able to buy this car as I was out of state. Talking about price with Jim Crocker was actually pleasant, and because of my disability due to my back injury, Jim Crocker had the car delivered literally to my house! Jason the Sales Manager worked with him in making this happen, I couldn't recommend Prime Motor Group more. The entire staff was wonderful, and acted as a team, Leigh-Anne Dalton was fantastic going over all of the technical features of my car. The whole team was easy to deal with, and I felt very relaxed in the showroom. Jim Crocker called me the very next day, and asked how I liked my car and how my back was feeling. Leigh-Ann did the same follow up and said she was only a phonecall or email away for questions. When I told Jim I couldn't thank him enough for all of the extra special service he gave me, he said it was not extra, it was just how Prime does business. He was very humble and an overall great guy. I will be referring many people to Prime, and to Jim Crocker specifically. Leaving the place with a great feeling made all the difference in the world, buy your car here if you want a pleasant, stress free experience. More

We were treated very well by Joel Hall. The wait was approximately one hour, however, the waiting room was very well equipped and made the stay seem to be much less. Joel reported the status of the ser approximately one hour, however, the waiting room was very well equipped and made the stay seem to be much less. Joel reported the status of the service just prior to completion to tell us what was done to the car. I was very pleased with the service. More

We had a wonderful experience at Prime. The salespeople were very congenial and up to date on information. John was a pleasure to deal with and we would recommend him to anyone. This is the third vehicle were very congenial and up to date on information. John was a pleasure to deal with and we would recommend him to anyone. This is the third vehicle we have purchased and love the dealership. Jean & Al Moulton More

I made 3 visits to this dealership in hopes of purchasing I made 3 visits to this dealership in hopes of purchasing a new car. My first visit was simply to see what was available on the lot. The second visit I made 3 visits to this dealership in hopes of purchasing a new car. My first visit was simply to see what was available on the lot. The second visit was to choose a car and establish a purchase price. A car was found on their lot and a price was agreed upon. The third visit, I returned with a trade-in vehicle in hopes of completing the transaction. This is where the whole thing turned into one of the worst buying experiences I have ever had. The salesperson said he had the car I had chosen ready out front so I went to take a look at it. The car was not the one I had previously selected the day before because I checked the VIN# and it did not match the one I had chosen. He had swapped cars without telling me. I sat in the car and it smelled of cigarette smoke and this was supposed to be a brand new car. Well, I continued with the negotiations even though I should have walked out right then - bad idea. After sitting down and talking a few minutes about what the purchase price with the trade would be, I realized that he had decided not to honor the agreed upon price for the new car that we had established the day before. He was repeatedly asked what the price of the new car was and he wouldn’t give a straight answer other than to say “don’t worry about it, we’ll work that out in the financing”. When repeatedly asked about the value of the trade. The same response came, so value on the trade could not be established either. Then he proceeds to explain to me (as if he is doing me a big favor) how he can finance the whole thing for so much per month and I should accept the offer. Keep in mind that he still refused to tell me what the purchase price was and that he actually believes I’m stupid enough to sign a purchase agreement without knowing a purchase price. I couldn’t help wondering how many previous customers he must have succeeded in getting to sign an “open” purchase agreement? I think it is very sad, especially in these times when it is so difficult for many people, that there are businesses that try to profit by deception. What is even more amazing is that I had no wish to discuss financing at all and yet he would go on and on about financing. It was quite apparent to me with his “razzle-dazzle” financing plan that he raised the price of the new car and was trying to get the trade almost free. Although he made several of the “mandatory” visits to confer with his boss, I never actually saw the 2 of them speaking so I’m not sure to what extent management had in all the lies and deception that was going on continuously from start to finish. I know from past experiences with other dealerships around Maine, that unfortunately, these tactics are more the norm than the exception but I rarely encounter them used so blatantly and with such intensity as I did at Prime Toyota in Saco. If you want to be treated nice and with some respect, don't bother going to this dealership. I left and most definitely will never go to this place again. More

Our pleasant experience with Prime Toyota began on the telephone when it became obvious that it was time for a new vehicle. We were warmly recieved by Eric Gaither who listened to our needs and then guide telephone when it became obvious that it was time for a new vehicle. We were warmly recieved by Eric Gaither who listened to our needs and then guided us to the car we wanted (and could afford).Patrick Fortin worked skillfully to find a finance plan that fit our budget. All requests were acknowledged and then resolved with a positive outcome for us. Thanks to Prime Toyota for making a difference. More