Ira Toyota Saco

Working with Berto was a great experience. I was a Working with Berto was a great experience. I was a return customer because of him. He had kept in touch with us over the extent of our lease and c Working with Berto was a great experience. I was a return customer because of him. He had kept in touch with us over the extent of our lease and called periodically to see how we were doing. Even though there is a Toyota dealer only five minutes away, I chose to drive the hour to Prime to have him help me with my next lease. I had recently lost my husband and knew I could trust him to help me make the right decision for my circumstance. My daughter came with me, because I had recently had knee surgery. She , too, was impressed by his interest and consideration. I will return again in three years and hope that Berto is still with Prime to work with me. Jason , business officer, was also pleasant to work with and I drove home a great little Corolla that will suit my needs perfectly. Marilyn Crandlemire More

This is my second time leasing a vehicle from Prime Toyota and as usual the service was exceptional! The dealership and its employees truly care and treat you vewonderfully. I cannot say enough and I r Toyota and as usual the service was exceptional! The dealership and its employees truly care and treat you vewonderfully. I cannot say enough and I recommend everyone to Prime Toyota. Berto was awesome, he is all about satisfying the customer and making things happen and life much easier! I know that I am in good hands and that I have a great vehicle when working with Berto. A big saving grace for me are the people who go to the RMV for you...so convenient. Berto made that happen and Jerry who met me in Massachusetts was awesome...so sweet and great service with a smile. Both he and Berto greeted me with a hug! Like family! How many staff members at a dealership do that! All of you at Prime Toyota are awesome! More

This was 2nd go round with Prime Toyota in Saco,(By the way i'm from (Massachusetts) and it was as pleasurable as my 1st. I dealt with the same salesman i had my 1st time out, Berto Arroyo a pure and true way i'm from (Massachusetts) and it was as pleasurable as my 1st. I dealt with the same salesman i had my 1st time out, Berto Arroyo a pure and true gentleman, he walked me thru my sale step by step with clarity and assurance that my purchase was a good choice with the backing of Toyota. I have nothing but good things to say about the folks at Toyota in Saco...thank you for your kindness and care. A BIG "SALUTE" TO BERTO ARROYO AND THE PRIME TOYOTA FAMILY IN SACO, ME..... Q More

I recently leased a brand new Toyota Venza. Berto Arroyo was my sales person. He is amazing!! I never thought It would be possible with my credit history to be able to lease this quality of a vehicle especi was my sales person. He is amazing!! I never thought It would be possible with my credit history to be able to lease this quality of a vehicle especially for the price of my monthly payments!!! The whole team worked to gether to get me into this beautiful car. It was a great experience from start to finish. Berto took care of everything for me while I was at work. I came in to the dealership, signed the papers and drove away in my dream car!! This is the second vehicle I have leased through Berto and I will always come to him! I recommend all of my friends who are looking for a car and they too are always happy. I highly recommend Berto at Prime Toyota!!!! More

From the time I walked into the dealership, everyone I spoke to was extremely helpful. I was not looking forward to spending hours in the dealership, but that did not happen, things went smooth and quick spoke to was extremely helpful. I was not looking forward to spending hours in the dealership, but that did not happen, things went smooth and quick and they kept me up on everything that was happening. Nick was very helpful, and informative on the car he was selling. Speaking to him was very comfortable, like we had known each other for years. I had a great experience and have already told many people and will continue to do so. Thanks again for my first new car Nick!!! More

Berto was very friendly and helpful. He found us everything we were looking for and gave us options for what we could buy. He kept our best interest in mind the entire time. He worked with us to g everything we were looking for and gave us options for what we could buy. He kept our best interest in mind the entire time. He worked with us to get us a price that we could afford with the car that we wanted. I would definitely recommend Berto to anyone who is looking for a car. More

I would definitely recommend this dealership. I had an awesome experience and purchased a beautiful 2013 toyota corolla; my sales person berto arroyo was awesome, very knowledgeable, patient with us and o awesome experience and purchased a beautiful 2013 toyota corolla; my sales person berto arroyo was awesome, very knowledgeable, patient with us and our decision making. More

As usual it is always a pleasure to see Berto's smiling face. We went there not 100% on buying and Berto just made an offer we couldn't refuse. Thanks again to Berto and Jim for making the whole ca smiling face. We went there not 100% on buying and Berto just made an offer we couldn't refuse. Thanks again to Berto and Jim for making the whole car buying transaction awesome and not stressful. More

Berto was great. He went out of his way to accommodate me in any way he could. He was patient while we figured out financing, made sure my car looked great, and also made sure I was able to take the care me in any way he could. He was patient while we figured out financing, made sure my car looked great, and also made sure I was able to take the care home that day. He had someone drive 400 miles, just so I could take the car home when I wanted to...that's unheard of! Not to mention getting the car shipped from Massachusetts so I didn't have to take the trip to go see it. Don't ask for anyone else but BERTO!! More

This was my second consecutive vehicle that I have leased from Prime Toyota/Scion and I have worked with Berto Arroyo from day one. The EXCELLENT customer service that I receive from Berto is a major reason from Prime Toyota/Scion and I have worked with Berto Arroyo from day one. The EXCELLENT customer service that I receive from Berto is a major reason why I have chosen to continue working with Prime Toyota/Scion. From day one Berto provided straight forward information about the Toyota vehicles I was interested in and more importantly was honest and did not give any misleading information about other makes I was considering. I consider myself a "car guy", have worked on numerous makes/models over the years and know a fairly good amount of information about cars in general. Its seems like so many dealers at other dealerships will say virtually anything, often inaccurately to attempt to mislead and sway potential customers. The integrity that Berto displays in being straight forward is refreshing! Throughout the entire 3 yr period of my first lease with Prime, Berto would occasionally touch base with me to make sure things were going well with my Toyota and that I was satisfied with my vehicle. At no time whatsoever was the contact excessive or to the point were I felt bothered. In this day and age when customer service is so rare, it was a pleasure to talk with Berto from time to time. When the time came to lease my most recent vehicle last month, Berto's customer service was again excellent. I felt absolutely NO pressure, he gave me a number of quotes in a timely manner on a few different vehicles and went out of his way to accommodate my busy schedule to arrange test drives. Again, when I discussed other makes I was considering he was straight forward and emphasized that at the end of the day he wanted me to be happy with the vehicle I chose. This type of excellent customer service from Berto, is the reason why Prime Toyota/Scion will be first dealership on my list when it comes to finding my next vehicle! More