Ira Toyota Saco

When we walked in we were greeted in a friendly and professional manner and at no time did we feel pressure to buy, we actually left dealer ship and went to another dealership and found them to be to p professional manner and at no time did we feel pressure to buy, we actually left dealer ship and went to another dealership and found them to be to pushy so we went back and bought from prime More

Like always, I had a great experience at Prime Toyota Saco. Johnny was very nice and answered all my questions. Stacey the Internet Sales woman was also very helpful when I first contacted Prime. Grea Saco. Johnny was very nice and answered all my questions. Stacey the Internet Sales woman was also very helpful when I first contacted Prime. Great customer service, that is why this is the 3rd car I've gotten from you guys and also why all of my family buys their Toyotas from there. More

Berto did an excellent job of explaining the vehicle and was very courteous and friendly. Car was delivered quickly and on time and in good condition. was very courteous and friendly. Car was delivered quickly and on time and in good condition. More

My experience from what started with a phone call to Jan Long and completing my transaction with Jim Crocker was outstanding. I found Jan to be honest, sincere, and followed up with every detail as quickly Long and completing my transaction with Jim Crocker was outstanding. I found Jan to be honest, sincere, and followed up with every detail as quickly as I requested information. She then passed me on to Jim and I found him to be an extension of Jan and I felt that they were a great team and represented the Prime dealership with honesty and integrity. I have purchased many new cars in my lifetime and this truly was the most enjoyable experience to date. Thank you and I look forward to a positive experience working with the service department as well. Marnie Dacko More

Scott MacDonald was a great sales person- we would use him again,no problem! There were issues with the title to the car we bought that took 10 days to resolve. This was beyond Scott's control.The Sal him again,no problem! There were issues with the title to the car we bought that took 10 days to resolve. This was beyond Scott's control.The Sales Manager (don't know his name???) could have been much more pro-active in dealing with us about the title delay. Once we made a small stink about the long delay, the title "magically" appeared in the mail- on Columbus Day when mail is not delivered. I wonder where it had been sitting for days??? Also, when we wanted to get a credit on our AMEX card for the $3000 deposit (because of the delay in getting the car), we were told by the sales team, "American Express won't do credit card credits. Sorry..." This was completely false- I called AMEX and they said they would be happy to do a credit. It turns out that the dealership doesn't like to do AMEX credit card credits because they are so expensive. Sorry... I don't like being lied to. Just be honest and it will serve your reputation much better. So, we finally got the car after a long delay. It could have been handled WAY better and I was surprised because PRIME has such a good reputation and we purchased our last car there and came back because it had been a good experience. More

Joe was very professional and knowledgeable about the vehicles. We bought a Pruis from him in June and were so impressed with him that we called on him again when looking for another vehicle earlier this vehicles. We bought a Pruis from him in June and were so impressed with him that we called on him again when looking for another vehicle earlier this month. He was also very easy to work with and extremely friendly. More

Great experience. Mike was great. The only bad part was that we had to wait over 2 hours to see the finance guy(mike B.)Once we saw him though he was good also that we had to wait over 2 hours to see the finance guy(mike B.)Once we saw him though he was good also More

This was really a very good experience. Neal was a very pleasant young man to deal with. He provided us with all the information to make the right choice for our needs. We're very happy with our Rav4 and w pleasant young man to deal with. He provided us with all the information to make the right choice for our needs. We're very happy with our Rav4 and we will certainly recommend Neal and Prime Toyota to our friends and aquaintences. Richard and Sharon Roma Biddeford, Me. More

This was our second purchase at your dealership, and how fortunate we were to have Mike Horowitz assist us both times with the business end of the transaction. Since our first acquaintance with Mike, we kne fortunate we were to have Mike Horowitz assist us both times with the business end of the transaction. Since our first acquaintance with Mike, we knew him to be professional, friendly and knowledgeable and so we were not at all surprised to find him again up to his own high standard. We were surprised, however, when we called the dealership the following week to speak to our salesman about a part that we had arranged to pick up when it came in. Our salesman was out sick, but Mike didn't hesitate to take our call, and gently rebuffing our declarations that he not go to any bother, he went to the trouble to make sure the part was there and ready for us to pick up, and called us back. Clearly this is not a employee whose goal is anything other than to make sure your customers are happy and to represent your company in such an excellent way. More

Joe Bruno our salesman was very patient and explained things to us. The finance person and service dept were all very friendly. The waiting area is very comfortable. things to us. The finance person and service dept were all very friendly. The waiting area is very comfortable. More