Ira Toyota Saco

The service rep Michael was very helpful. My registration had expired and he directed me to online registration. My visit was quick, only an hour. No pressure for further repairs. My registration had expired and he directed me to online registration. My visit was quick, only an hour. No pressure for further repairs. More

Excellent service today from Michael in the service department. he was very helpful and very efficient department. he was very helpful and very efficient More

Had my 1st service on my lease vehicle, supposed to rotate tires and top off fluids. Fluids were not topped off at all. Had to do them myself when I got home rotate tires and top off fluids. Fluids were not topped off at all. Had to do them myself when I got home More

The service dept is not what it was. 30 year customer and I am done. 30 year customer and I am done. More

I don't think it's fair that they charged 180 for something that was known not to be working. When was 180 going to be charged for pre-collision repairs And they didn't fix anything, and they wanted something that was known not to be working. When was 180 going to be charged for pre-collision repairs And they didn't fix anything, and they wanted to charge an additional 1,800 More

Trevor was my supervisor today. He was professional and answered all the questions I asked. He was professional and answered all the questions I asked. More

Trevor helped me regain my confidence in Prime, Saco, ME! I am grateful for the time he took to help me with my back windshield wiper, for listening to the problems I had last May at my auto check up, and hi I am grateful for the time he took to help me with my back windshield wiper, for listening to the problems I had last May at my auto check up, and his courteous responses. You’ve got a great employee there. Now that I know an excellent service writer, Trevor will be my request. He told me he would help me get an appointment for a car detailing. I’ve called Prime 3X about that and NOBODY knew what to do. They always said, “Well have someone call you,” and NOBODY ever did. Thank you letting me congratulate Trevor on his excellent work and tell you about problems I’ve had. I’d almost given up on Prime, not anymore! Carol Niles More

Talk to your sales manager about my second key experience. Talk to Ben about my corporate experience. Ben, at least tried to help me with corporate. Ray Lafortune experience. Talk to Ben about my corporate experience. Ben, at least tried to help me with corporate. Ray Lafortune More

Place has potential. When picking up vehicle, don’t have customers stand around in the garage drop off area to wait around for “their” advisor. After standing at an empt When picking up vehicle, don’t have customers stand around in the garage drop off area to wait around for “their” advisor. After standing at an empty desk for a while, I asked Mike (very nice) for help as I just wanted to pick up my vehicle. Never saw my advisor. Have customers go to a central reception spot & have receptionist let the advisor know the customer is in main waiting area. Was extremely frustrated my 2 year old Highlander’s hatch/trunk wasn’t closing sporadically. 1st complaint, they couldn’t duplicate problem so they lubed it. 2nd complaint they said they couldn’t do anything unless they saw the problem happen. I asked if I could record the problem & show it because I didn’t want to drive around with my hatch open when it wouldn’t close (unless I forced it fully open then it wouldn’t close), they said no, they had to see it happen to determine which issue it could be. At that point I decided I was going to the dealership & open & close the hatch until it happened. Luckily, it did. Spoke with Kaleb who said it was the struts. One strut was local, the other would be about 5 days. A month later, I called & left a message for Kaleb about the status of my struts. Never heard back so I called several days later & he didn’t acknowledge the fact he never followed up from initial time a month prior, several days before nor did he apologize at all for the inconveniences. A customer shouldn’t have to chase down service. Things happen & I absolutely understand. However, not owning up & apologizing to follow up is not okay. Pros: Jay, who provided shuttle service was great. Mike at check in very nice. Food in main lobby a nice addition & main lobby is nice. More

Caleb, my service liaison, gave clear helpful information.Thank you for providing a shuttle service so I didn’t have to wait for my car. Bud, the shuttle driver, was very friendly which made the information.Thank you for providing a shuttle service so I didn’t have to wait for my car. Bud, the shuttle driver, was very friendly which made the drive very pleasant. More