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Ira Toyota Saco

Saco, ME

Overview
Reviews
Vehicles
4.5
2,230 Reviews
Call Dealership (207) 536-3642
View Awards

783 Portland Rd

Saco, ME

04072

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Showing 2,230 reviews

January 08, 2025

It was a routine visit but David was able to address two separate issues during the time I was there. He gladly answered questions about accessing WiFi More

by Snowrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jan 10, 2025 -

Ira Toyota Saco responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 06, 2025

Got my truck fixed in one day. Explained what needed to be done. Everything is good. More

by macirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 09, 2025 -

Ira Toyota Saco responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 05, 2025

My wife and I were very happy with The way that we were treated by the Lou our salesman on up to from the GM to finance. More

by Colcord25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou
Report | Print
Jan 05, 2025 -

Ira Toyota Saco responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

I’ve been a customer for almost 20 years. It’s become more automated and more computer reliant, which has its good and bad points. More

by bixchar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Jan 05, 2025 -

Ira Toyota Saco responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 03, 2025

Alex my sales rep was a true professional. He provided world class customer service. Great job. More

by bprovencher79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jan 05, 2025 -

Ira Toyota Saco responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Waited five hours, the work wasn’t completed, and the customer service was untrustworthy. I will never go back. I went somewhere else and they did the added work needed for $300 less than Ira Toyota, in More

by Mregan75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Sacco
Report | Print
Jan 02, 2025 -

Ira Toyota Saco responded

I’m sorry for the inconvenience you faced regarding your last service visit. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at dsteeves@iratoyotasaco.com. Your cooperation will help us resolve this issue promptly. Thank you. Dennis Steeves General Manager

December 31, 2024

We purchased our 2012 Highlander at Ira. Their great service continues in servicing our vehicle. More

by jtrentboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori Lambert
Report | Print
Jan 02, 2025 -

Ira Toyota Saco responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 31, 2024

Yeah they seem to be an average dealership they don't listen to what I asked when I told him to wash the vehicle and put it on charge when they're done doing the service and I have to go back and check a More

by Alan Gray
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Jan 02, 2025 -

Ira Toyota Saco responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Dennis Steeves General Manager dsteeves@iratoyotasaco.com

December 30, 2024

World class and professional service. Large waiting room and great breakfast sandwich with free coffee More

by ronmorno
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Arey
Report | Print
Jan 02, 2025 -

Ira Toyota Saco responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2024

Great, prompt service and amazing lounge to relax and grab lunch! Will definitely be back for both! More

by Joseph B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Dec 28, 2024 -

Ira Toyota Saco responded

Hi Joseph, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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