Ira Toyota Saco

Solved a hard to diagnose issue and got my car back to me quickly. Customer shuttle was a big help. quickly. Customer shuttle was a big help. More

When I came into Toyota Saco with my maintenance issue, I wasn’t sure what to expect. From start to finish, Holly took amazing care of me. She was truly exceptional kind, knowledgeable, and incredibly helpfu wasn’t sure what to expect. From start to finish, Holly took amazing care of me. She was truly exceptional kind, knowledgeable, and incredibly helpful during what could have been a very stressful situation. Thankfully, all of my issues were covered under a recall, so there was no cost to me. I’m very grateful that Toyota stood behind their work and took such great care of both me and my car. The rental department was also fantastic and made sure I had a rental vehicle for the full three weeks I needed. Overall, it was such a pleasant experience. Thank you to Toyota and especially to Holly for going above and beyond. More

Carl Z (service manager) and his team are always on point ! Great deals and great service !!! ! Great deals and great service !!! More

I went to see John Harmon at the dealership and in an hour we purchased our vehicle. John came back with multiple offers to work with us and got a phenomenal deal on our trade in. Highly recommend John H hour we purchased our vehicle. John came back with multiple offers to work with us and got a phenomenal deal on our trade in. Highly recommend John Harmon in Saco. More

I was treated very well. Holly my advisor kept me informed throughout the session. Everything was done extremely well, I was in and out quickly. I would recommend this dea Holly my advisor kept me informed throughout the session. Everything was done extremely well, I was in and out quickly. I would recommend this dealership in a heartbeat. More

Always thorough I didn’t expect to leave having paid 10x what I walked in ready to pay.. but I’m a trusting person… and hope I wasn’t taken for a ride! 10x what I walked in ready to pay.. but I’m a trusting person… and hope I wasn’t taken for a ride! More

Pleasant, courteous, but high pressure. Lots of waiting (ie wasted time). It took 4 hours to complete the sale, and that is just awful. Incomplete or maybe borderline-deceptive information Lots of waiting (ie wasted time). It took 4 hours to complete the sale, and that is just awful. Incomplete or maybe borderline-deceptive information was provided re: extended warranties. Cost of ownership is NOT cost of potential repairs, as was implied by the finance dept. After I had agreed to buy the vehicle, I had to do all the calling back and checking in (both by phone and actually showing up at the dealership, over a two week period) to further the process. IRA never called me first with any updates or info. I'm also disappointed that both the remote start and the nav system (and who knows what else!) are apparently tied to apps and/or paid-subscription services. I was not told this, I do not have a smart phone, and I am unwilling to pay for what my old Garmin will do just fine. Again, this shows incomplete info being provided. This next thing didn't affect me at all, but it is funny. When I drove and agreed to buy the vehicle, it did not have any "ad" stickers on the windshield. But when I dropped in one day to see what was going on, it DID have all those stickers (in the back lot). Then they had to be removed again prior to delivery! This shows either lack of internal communication or just a waste of someone's time. I would recommend them, but reluctantly. Be prepared to spend lots of time, be ready to resist all the pitches, and do more up-front research than I did so you know what you're getting into. More

Fast efficient and professional service with a comfortable waiting room and friendly staff. Reasonable pricing and a cool feature where they show you a video of your service while you wait. comfortable waiting room and friendly staff. Reasonable pricing and a cool feature where they show you a video of your service while you wait. More