Ira Subaru of Manchester

I had my first service with Prime's service department. The process was flawless and I was out in less time than promised. Service advisor Jesse was extremely personable and attentive. Prime's service d The process was flawless and I was out in less time than promised. Service advisor Jesse was extremely personable and attentive. Prime's service department was the gold standard for customer service and satisfaction. Well done! More

Well Jack by car guy wounderful. Christos finance guy is great at his job! Remarkable experience. Christos finance guy is great at his job! Remarkable experience. More

I had prime Subaru mount and balance 4 tires plus alignment. All work expertly done. New building and service department are fantastic. Thank you again it is always a pleasure to visit your service d alignment. All work expertly done. New building and service department are fantastic. Thank you again it is always a pleasure to visit your service department. More

Excellent vehicle service and very good customer service. The personnel I dealt with all knew their stuff and ere very helpful. The personnel I dealt with all knew their stuff and ere very helpful. More

Tomas and the whole team at Prime Subaru in Manchester NH are amazing, and the investment they have made in the new facility is a game changer. are amazing, and the investment they have made in the new facility is a game changer. More

I purchased a brand new car and of course they always want you to purchase the extended warranty. I was unable to leave the dealership without the warranty. I sat there for hours explaining how I didn’t want you to purchase the extended warranty. I was unable to leave the dealership without the warranty. I sat there for hours explaining how I didn’t feel the need or want for it as I couldn’t afford it. After hours went by of saying no I finally said whatever just put it on because they assured me it was an easy process to remove. Within a week of purchasing I tried to remove it over the phone but they told me I had to come in person ( it took me multiple hours to drive there and this was not discussed ) Anyways, moving forward I didn’t feel comfortable enough to go alone so I brought my fiancé into the dealership with me. My fiancé explained that we want the warranty off and the sales man told him to let me speak for myself. I quote “are you going to be in her life in the next three years when her car breaks down”. This gave me a uneasy feeling, first of all it was very disrespectful, second of all that made me feel as if I’ve made the wrong decision purchasing such a unreliable vehicle. I mean it was a brand new car and I know of plenty brand new vehicles that don’t explode after 3 years. Finally, the salesman agreed to let us remove the warranty. I signed the paperwork and he said it should take less then 60 days and we went on our way. Here I am three months later with the warranty still attached. The process to purchase the car was about an hour and another 4 hours was not letting me leave without the warranty. I was treated poorly and I was lied too at this dealership. I haven’t had many issues with the car itself but I would’ve rather spent the same amount of money at a different dealership that doesn’t make you waste a bunch of time, money and can’t even treat you with respect. The issue at hand is still unresolved. I’ve called and left multiple emails and voicemails without hearing back. More

Treated exceptionally well and worked with me on price. Applied all discounts and gave excellent service Applied all discounts and gave excellent service More

So far the service has been very good. Estimates have been right on, and the time it takes is the time promised. been right on, and the time it takes is the time promised. More

Really nice waiting room with free coffee and available snacks. Work was done within the stated time. snacks. Work was done within the stated time. More

Easy to schedule, courteous, show you around the services and amenities available in the waiting room. They give you an estimate of time to completion with updates texted to you. Super nice to speak with an and amenities available in the waiting room. They give you an estimate of time to completion with updates texted to you. Super nice to speak with and make you feel appreciated for doing business with them. I have also bought cars here before and consider this a premier dealer. There service under this new management is top notch. More