Ira Subaru of Manchester

Jack is one thing and one thing only and that is, drumroll please... INCREDIBLE! He helped me in a time of dire need when he got me into a brand spanking new 2014 Impreza with no $$$ down and a damag drumroll please... INCREDIBLE! He helped me in a time of dire need when he got me into a brand spanking new 2014 Impreza with no $$$ down and a damaged car as a trade in. My payments are extremely affordable and the atmosphere of the dealership is just overwhelmingly warm and kind (even if it's 3 degrees out). Jack helped me clean all of my important stuff out of my trade-in, and that was no easy task, This is the best experience I personally have ever had with a dealership or car dealer. Normally dealerships wanna suck all they can out of you. However Jack made it his mission to get me approved at a very reasonable monthly payment and worked his butt off to get me a good interest rate. I would highly reccommend Jack and this location if you're looking to purchase a reliable car all year round, and have a good dealership experience for once ASK FOR JACK AND TELL HIM BRANDON Z SENT YOU More

I purchased my Subaru Impreza in December 2012 from Manchester Subaru. One of the critical factors in my decision to purchase from there instead of Subaru in Milford (which had the same car) was the F Manchester Subaru. One of the critical factors in my decision to purchase from there instead of Subaru in Milford (which had the same car) was the FREE OIL CHANGE FOR LIFE and FREE STATE INSPECTIONS guarantee. BEWARE - In order to get the benefit you MUST do all of the recommended (not required) service checkups at the dealership, forcing you to spend hundreds of dollars there, to continue to get the free oil changes. At the time of the purchase decision, our sales person “Matt” represented this program (to both myself and my husband) as a great benefit that could be worth a couple hundred dollars a year given my high mileage as a traveling respiratory therapist. We agreed. But, we were somewhat skeptical and asked him to guarantee the “Free” by writing it on the purchase contract and the We Owe statement, which he did. The problem is that AT NO TIME did Matt ever explain or provide information on the requirements of spending hundreds of dollars in service “check-ups” in order to get the free lifetime oil changes and inspections. Not until my wife tried to get the second oil change was she told she also had to spend over $200 for the check up in order to get the oil change. The dealership misrepresented the benefit, and when Todd Berkowitz was asked to make it right, he merely pointed to a paragraph on their website which describes the program, but never took responsibility for the sales person's misrepresentation. That, to me, is a dealership not worth a second look. More

On the morning of November 26, 2013 I set out to purchase a new vehicle that would meet the criteria I was seeking. My first experience in buying this car was finding the perfect match at a Concord, NH Subar a new vehicle that would meet the criteria I was seeking. My first experience in buying this car was finding the perfect match at a Concord, NH Subaru dealership. I went into the dealership to test drive the vehicle of my dreams, only to discover that it had 40,000 miles on it and not the advertised 26,000. I explained to the staff how upsetting it was and I was told that sometimes things aren’t updated on the website. They weren’t willing to lower the price on the vehicle and said I could take it or leave it. I went home and did some more research and found another car at the Concord lot as well as one at Manchester Subaru. I called Manchester Subaru and set up a time for a test drive that afternoon. I left home and went to the Concord dealer to try and see if we could work out a deal prior to me taking my business elsewhere. I was met with much difficulty. They offered me $18,000 for my trade even though it is valued at $21,000. They were willing to give me more for my trade but were unwilling to lower the price on the car I wanted. As I was walking out the door I mentioned that I was on my way to Manchester and they were going to give me a better deal and a better match on value for my trade. The salesman chased me out the door arguing with me on why I couldn’t be telling the truth. He told me to go on and go to Manchester and I’ll get the same answers that I got there. I felt attacked and have never been spoken to so rudely in an establishment that I was trying to take my business to. After I left the Concord dealer I drove to Manchester where I was greeted by Matt Knezevic. He greeted me with a warm smile and a great attitude. He had the car waiting for me that I called about. He took me for a test drive and I fell in love with the car. He made me laugh throughout the whole process and I felt much more comfortable than I did in Concord. At the end of the day I purchased the car for a little less than they were asking and I got exactly what I wanted to get out of my trade. A day that started out as my worst buying experience turned into my best. I am truly thankful for all the work Matt put into the deal so I could get the car I needed. I will always bring my business to Manchester from now on even though my family has purchased 5 vehicles in Concord. I will encourage them all to take their business to a place where they will be respected and treated like a customer instead of a nuisance. So I say thank you to Matt and Manchester Subaru for the incredible buying experience. You turned a really bad day into an awesome day. I can’t wait to do business again someday. More

I purchased my first ever Subaru through Manchester Subaru. I bought a new 2013 Outback and used a VIP program from my employer, Johnson Controls. The sales experience was one of the best for sure and Subaru. I bought a new 2013 Outback and used a VIP program from my employer, Johnson Controls. The sales experience was one of the best for sure and so was the salesperson and sales manager. However, the service is horrible and have many dealers to compare it to. I have purchased over 30 new cars in my life time. My first service appointment was made weeks in advance for oil change only for 9:00am--but it took 1.5 hours to get it done at 10:30am. I made my second appointment in my name with Jarod for this Saturday, 12/14/13 for 9:00am. However, I just received a confirmation for Friday, 12/20/13 at 9:00am. So I called 603-668-2411 and spoke with Jen and told her my phone auto-confirmation and appointment is incorrect. So then she said your husband sent an email and changed it. I told her I had no idea what she was talking about. That would not have happened. So then she asks me if my husbands name is John and I said oddly it was but he did not email a change. So then she spelled my last name from this email and it is incorrect and also had the car listed as a 2010 Outback. At that point I knew it was another customer. So I would have driven to this dealer all the way from Amherst NH on Saturday, 12/14/13 and there would have been no appointment for me. How do your service reps confuse appointments with two different names, two different cars on 2 different days?????? Then I asked Jen if I could speak with the Sales Manager and she said Service has nothing to do with Sales. I told her it has everything to do with Service--if I never buy another car there again. Then she said you need to tell me the name of the sales manager so I know who you spoke to before about this. Jen is of no use to a customer, did not identify her name until I asked (along with all the other employees at this dealer-they never identify themselves unless you ask first) and was not able to assist. So I called back and asked to speak with a service or sales manager. I spoke with Christian and he told me everyone is in a meeting and someone would call me back. Nobody has yet. More

They worked with me to trade-in two vehicles to get into a lease. They provided an excellent experience, and did everything they could to get me into a new car that day. Steve took several trips to transpor a lease. They provided an excellent experience, and did everything they could to get me into a new car that day. Steve took several trips to transport the vehicles from my home. Bob provided great assistance with determining a monthly-payment that I was comfortable with. More

Jack Burkowitz is the MAN! He got me a great deal on a 2014 Forester. The money he saved me went toward a remote starter and various other accessories. Jack made sure they were all installed by the follow 2014 Forester. The money he saved me went toward a remote starter and various other accessories. Jack made sure they were all installed by the following morning when I arrived to pick up my new Forester. I have never had such a pleasent and drama free car buying experience. Need a new car? Go see Jack. Did I happen to mention that Jack is the MAN!? I can not recomend him enough. More

I would recommend this dealership to anyone. Great I would recommend this dealership to anyone. Great customer service, and great deals on well-made cars. The lot is always stocked full of a great I would recommend this dealership to anyone. Great customer service, and great deals on well-made cars. The lot is always stocked full of a great selection. Charlie Foster was my consultant and he couldn't have been any more helpful. Highly recommend doing business at Subaru of Manchester. More

Great selection of WRXs, great dealership, outstanding price, AND they dropped the car off to me over 3 hours away. Highly recommend Gary Smith and Manchester Subaru. An honest car dealership true to thei price, AND they dropped the car off to me over 3 hours away. Highly recommend Gary Smith and Manchester Subaru. An honest car dealership true to their word, very impressed with everything. Gary worked with me extensively and quickly online over a couple of days negotiating a price, and beat out every other dealer in a 150 mile radius by hundreds of dollars. Manchester was able to beat my non-dealership approved financing rate, and they even got me the extended warranty, which lowered my interest rate even more. It has been a pleasure working with you all, thanks for your hard work and dedication. More

Joey was very helpful with all of my needs. He was able answer all of my questions about going from an Impreza to a legacy. He also took the time to help me set up my blue-tooth in the car and let me know answer all of my questions about going from an Impreza to a legacy. He also took the time to help me set up my blue-tooth in the car and let me know if there was anything else I needed I could contact him directly. More

Xan's customer service is outstanding. He listened, heard what our needs were, and found options for us to choose from. Xan's, manner was efficient, professional and his attention to the details ensu heard what our needs were, and found options for us to choose from. Xan's, manner was efficient, professional and his attention to the details ensured that our purchase was handled smoothly and thoroughly. We appreciate the fact that Xan has already set us up with an appointment to have the remote start installed and the re-inspection completed. Lastly, his interface with financing made that aspect of the purchase a smooth process. More