Ira Subaru of Manchester

Problem #1 Gary said it would be ready on Monday so drove 1 1/2 hours to pick it up. When I arrived, I was told that it wasn't ready and when asked why they didn't call me I got an excuse that he was too bu 1 1/2 hours to pick it up. When I arrived, I was told that it wasn't ready and when asked why they didn't call me I got an excuse that he was too busy that day to call me. Problem #2 I waited over an hour just to complete the paperwork on the vehicle. Gary said he would drive it to me the following day. We met at a Lowes parking lot and I got there early so I went inside to look around. Problem #3 Gary got there early and I wasn't outside with the car. He took it upon himself to take off my license plates, which wouldn't have been a problem but he couldn't get the screws out on the rear plate so he ripped it off deforming it in the process. When I went out to the car, he stated, "I'm glad I got the right car". He showed me that he ripped license plate off. I questioned why he did it without me being present or even asking. He merely stated that he had to take it off. Problem#4 While driving the new car that day with my wife, she notice that the car didn't have an inspection sticker. I called Gary who stated he would have to get back to me. He stated that the inspection sticker not being on the vehicle was state law and I needed to get the vehicle registered. I went to the dealership and asked the service department about it. They stated that the car should have had a inspection sticker on it when I got it sooo Gary lied to me. I can deal with one problem but all of these problems when buying a new car is not right. I will not be purchasing anymore vehicles at this dealership. More

I am so pleased with the service that was provided for me at Manchester Subaru. Marc was a pleasure to work with most of my conversations with him was done by email. Marc responded to every email in a quick at Manchester Subaru. Marc was a pleasure to work with most of my conversations with him was done by email. Marc responded to every email in a quick manner and never left me waiting. I purchased a used Nissan Juke from Marc and I couldnt be happier with the car or the service. I looked for months for this car and found it at Manchester Subaru. I did start to deal with another dealer close to them, but I wasnt very impressed. The other dealership I didnt even get my questions anwered by a salesperson, I had to speak to a woman who didnt know anything and they kept after me about coming down (1hr and half away). Lets just say this dealer wasnt being "FAIR". Manchester Subaru is the place to go and Marc is who you want to see. Marc also delivered the car to me at work which made things so much easier. My mom will be in the market for a new car and I will take to to see Marc. I couldnt be happier. Thank you also go out to the other staff members who made this possible. More

I am so impressed with the sales team at Manchester Subaru. When I first arrived I was greeted by salesman, Charlie Foster. He listened to what I needed and though the Forester I wanted was already sol Subaru. When I first arrived I was greeted by salesman, Charlie Foster. He listened to what I needed and though the Forester I wanted was already sold, he tried to find something similar in the price range I wanted to pay. I was running out of time to pick a vehicle and decided on a Subaru Outback that was in great condition. It was just traded in and though it took some work for Charlie to get the vehicle out of a multitude of other vehicles, he did it and set me up for a test drive. The car was in great shape. Even though I wanted an SUV I decided the deal he was giving me was good and so I signed the paperwork. They would get the car ready for me to pick up the next day. When I woke up (2:30 in the morning I was having second thoughts on the car and had made the decision not to go with that car. I knew I had signed the contract, but I really hoped I could get out of it. The manager of sales said that though it was unusual, to break the contract, since I already signed the contract and financing was in place, he worked with Charlie to find another vehicle that would suit my desires. I ended up with exactly what I wanted, a Forester, at a great price and in great condition. Even though I was a mess, Charlie was calm and understanding and worked in my best interest. This forester didn't have the cross members for the roof rails and when I asked Charlie about getting some he said let me see if we have any in the shop. He not only came back with the cross braces, he also came back with a sliding trunk cover as well. Here you go he said, no charge. That was the icing on the cake. If the car fell apart tomorrow it wouldn't take away the great experience I had working with these professionals. Xan Petterson worked on getting me financed with a great rate. He was quick, knowledgeable, and easy to work with. I recommend Charlie Foster and the team at Manchester Subaru 100% More

I would like to express my thanks to the staff especially the general manager Mike Garabedian and my salesperson Mark Rowe. I live in Boston and can tell you it is worth the trip to Manchester, N.H. Not only the general manager Mike Garabedian and my salesperson Mark Rowe. I live in Boston and can tell you it is worth the trip to Manchester, N.H. Not only did i get the best price after shopping three other Subaru dealerships but i got incredible service. All that was promised was delivered, a perfect experience. More

I recently purchased our fourth Subaru--all at Manchester Subaru. I have purchased vehicles at other dealers, and they all want you to fill out this dealer rated survey. This is the only dealership I am plea Subaru. I have purchased vehicles at other dealers, and they all want you to fill out this dealer rated survey. This is the only dealership I am pleased to do so for. This is my first car I bought through Gary Smith, and it was a great experience. No rushing, no pushing, and he helped facilitate the extra financing work I needed. Todd put in the effort needed to call around to get me approved for a rate I was comfortable with. I had a bad experience with a different local Subaru dealer, and now I know I don't have to "Shop around". Manchester is full of honest, hard working people. I will certainly choose to come back, and I encourage others to look here first. More

This would have been my 3rd Subaru purchased from Manchester Subaru in the last 5 years. Via phone and e-mail I discussed buying the EXACT vehicle I wanted with a helpful set of sales folks as I hav Manchester Subaru in the last 5 years. Via phone and e-mail I discussed buying the EXACT vehicle I wanted with a helpful set of sales folks as I have done so in the past two Subarus. We settled on a price, supposedly. Then we started discussing my current Honda car for trade in. I told them what it was, mileage, VIN#, and was honest and as accurate as I could be. We went back and forth. Finally we agreed on my trade in, the new vehicle cost, and hashed out some details. This past Saturday I decided to drive over an hour to purchase the vehicle. I made sure the salesman I had been in contact was in, he was. We sat there for an hour while checking my credit and going over paper work etc, which was fine it was fairly busy. Then a very rude manger or owner pulled our salesman away for a discussion. Then said higher up came over and VERY rudely said the deal was off!! I handed him the printed e-mail discussion between his salesman and me proving what the deal was and guess what, he did not care. Then I asked is this is how they treat return customers and he gave some bogus answer. I told him I will never own another Subaru again and he did not care or did not believe me. Well since I was in Manchester, I decided to look at the CR-V at Autofair Honda. Talk about a much more professional and pleasant experience!! Well, I went home a few hours later with a 2014 Honda CR-V LX AWD. Prior to this I spoke highly about Subaru's and even Subaru of Manchester, jeeze I mean I have already bought two vehicles from them in the last 5 years. Now, I will NEVER go to them again nor will I own a Subaru again after this experience.. Just thought I would share my experience so this does not waste another persons time. More

Used a AAA buying program to select a car, get a discount, set up an appointment with a sales rep. Were supposed to meet with Stephan Silvia on Saturday of Presdient's Day weekend at 2 pm.. He call discount, set up an appointment with a sales rep. Were supposed to meet with Stephan Silvia on Saturday of Presdient's Day weekend at 2 pm.. He called and pushed appointment back to 3 pm, but when we showed up the place was a zoo - people everywhere, no one available to hlep us. We finally found a receptionist/admin who paged Stephan, but he was no where to be found. Eventually, Vern offered to help us, said Stephan was called away. Quickly found that no base models available, and that only premium models available (higher priced, more features than we wanted). When we asked about trade in on our existing 2009 Subaru Forester, he said that was only done once we agreed to buy, which was disconcerting. He waved a paper/worksheet that Stephan had worked up for us (1st time we'd ever seen it), and asked if we were prepared to buy. Having no real sense as to what it was, and being offered no test drive, we were deeply disappointed. Maybe it was the crowds of the Sat President's Day weekend, but we got no good vibes from this dealer. We wanted to leave, but Vern wanted us to wait and meet his sales mgr. We waited and waited, Vern was gone somewhere, so we finally left and went down to Milford Subaru and had a much nicer experience, and bought a car there. More

I have heard so many good things about Manchester Subaru but i dont see it. This dealership takes younger adults as a joke. I went there about 2 or 3 years ago looking at a used impreza wrx, didnt work out but i dont see it. This dealership takes younger adults as a joke. I went there about 2 or 3 years ago looking at a used impreza wrx, didnt work out because of my credit. I tried a second time for a brand new impreza wrx about a year ago, I was standing outside on the lot looking at it for 20 minutes before anyone came out. The salesman at that time was very cocky and rude but after running my credit and all that fun stuff they said id have no problem getting approved with all the factors and said theyd be in touch, they never called. I figured id give them one more shot since they had a larger choice of used Wrx sti's in stock that were used. I was looking at one that had just come in with Mark Rowe, He got the keys and unclocked the car then said ill be right back. I was out there for 15-20 minutes before i just left. If you really want to make a sale, you dont do things like that. I thought he was rude and obvioulsy didnt take me seriously. I will not go back to this dealership again. 3 tries is enough. More

First and foremost i would like to say that the Staff at this dealership work hard everyday and are very patient with there customers, we all have tough lives and i have seen this first hand waiting in the this dealership work hard everyday and are very patient with there customers, we all have tough lives and i have seen this first hand waiting in the customer area. The advisers are always very friendly and willing to work with there customers and go the extra mile when they are in need. A lot of people complain about how expensive service and parts are but do not take a min to say "okay well i am paying for the quality of OEM parts and the time it takes for a mechanic to fix my car and his knowledge and skill to keep me safe on the road". We should walk in happy to know someone is there to help us!. I took my car in here because my clutch was making a funny clicking noise, they took a look at it and in a matter of minutes they found the issue, and it was covered under warranty, that same day they replaced the whole clutch assembly and the Master Cylinder pump and did an oil change and i was out within 2 hours, that kind of work would take all day in my experiences at other dealers. My experiences with this dealers service has always been outstanding. From Mike C.,Tom P. in parts, Finding the parts i need for my wrx at a great price to Todd G. Rob M., Tom B. in Service always being so kind and willing to work with and Jennifer and Jared for helping me with service schedules and loaners. Jennifer's service was very exceptional on my last visit, friendly and always smiling no matter the circumstances. She has always went the extra mile in pleasing her customers. I am looking forward to my next visit here. You should too! More

I had been looking for a new car and had not bought a new car for 20 years. I thought that I wanted a Subaru and I read about Manchester Subaru being the largest Subaru dealer in New England and when I rea car for 20 years. I thought that I wanted a Subaru and I read about Manchester Subaru being the largest Subaru dealer in New England and when I read the reviews of Manchester Subaru, the dealership was excellent and there was a salesman's name with some excellent reviews, Jack Berkowitz and I called him directly at Manchester Subaru. Jack was professional, informative, listened to what I needed in a car and took all of my information about my trade in, finances and told me all about the Forester being the Motor Trend car of the year and directed me to where I could independently read about the car so I could decide if what he thought was the car for me, I would agree and my son could read the same information. My son lives in Chicago so it was helpful that Jack would have spoken to him directly if need be. Every time that I had a question about any of the processing of buying the car, I received all of the information that I needed and I never felt rushed. I received a better deal for the financing and for the price of the car than I would get from my own Credit Union and from local Subaru dealers. Jack brought the car to me in Boston and spent a very long time making sure that I was totally familair with the workings of the car. He and Dan the other driver were so helpful with the plates with the information for what I do if I have any questions, any problemsin the future not to hesitate to call him directly. I would recommend to anyone who was thinking about buying a new car or a used car to call Jack Berkowitz. He is an honest broker and I got treated professionally, friendly and fairly. One easy process in buying a car with a great deal. More