Ira Subaru of Manchester

Our experience began with an internet inquiry which was answered instantly be a very helpful sales associate (Steve). He was very friendly and spoke to us without any pressure at all. He was extremely pa answered instantly be a very helpful sales associate (Steve). He was very friendly and spoke to us without any pressure at all. He was extremely patient with all of our questions and returned our calls quickly. In the end we purchased an awesome car at a great price and what we feel was a spectacular value for our trade-in. We couldn't be happier! Thanks a million, Steve! More

I first met with Jason and he was great. He listened to my situation and the features that were important to me and fitted me up with the car I wanted for a test drive. When I came in the next time I work my situation and the features that were important to me and fitted me up with the car I wanted for a test drive. When I came in the next time I worked with Joey. My parameters changed since the first visit and like Jason, Joey listened to my needs and put me into a real nice 2011 Forrester. Both guys were very likeable and knowledgeable. They made whole experience a joy. More

Leases a new Forester in Novemer 2010. Due to some past credit issues (failed business) it was harder than normal. Todd and Jack really worked extra hard to get us approved for the lease. The atmosphere w credit issues (failed business) it was harder than normal. Todd and Jack really worked extra hard to get us approved for the lease. The atmosphere was easy going and I did not feel pressured at all. I could have walked away at anytime, but again they did not pressure us at anytime. Even when I have gone back for some things like inspection they remember who I am which to me is important. More

We purchased a 2011 Impreza 2.5i at Manchester Subaru. The price was very fair and Jack, our salesman, was very communicative and did not try to up-sell extended warranties or extra equipment. We didn't f The price was very fair and Jack, our salesman, was very communicative and did not try to up-sell extended warranties or extra equipment. We didn't feel pressured and felt very good about our overall experience. We will purchase another Subaru from them eventually. More

I worked with Stephen Appelbe to price and then lease a 2011 Forrester. My initial contact was by Internet and Stephen actually has an idea of how to use the Internet to sell, as opposed to most dealers I 2011 Forrester. My initial contact was by Internet and Stephen actually has an idea of how to use the Internet to sell, as opposed to most dealers I contacted who simply send multiple e-mails telling you how good they are and how you need to hurry into the dealership. I asked for a price quote and Stephen responded with a quick call to confirm my spec's. He then provided the quote and continued working with me by e-mail. No other dealer bested his quote and none were better to deal with. I can unreservedly recommend Manchester Subaru and Steven Appelbe. More

See below for initial comments. After posting this I got a call from Todd. He requested an opportunity to access the problems. We made arrangements to bring the car in and Jeff did an initial perusal. He as a call from Todd. He requested an opportunity to access the problems. We made arrangements to bring the car in and Jeff did an initial perusal. He asked if we could leave it for a better assessment. They provided us a car during the 1 week process. In the end, I was given paper work (all the paper work that I initially requested) that showed they had put 4 new tires on but they found a problem in the rear end that caused the tires to wear unusually fast. They provided, at no cost, the repair and alignment and we split the cost of 4 new tires. They have submitted to Subaru the cost of our wheel barring job and E brake job for reimbursement indicating that there is a good chance that the barrings will be covered and a toss up on the E break. We have yet to see reimbursement for either but I feel I did buy the car "As Is" (I will update if we do get money back). Jeff expressed disappointment that I did not get in touch with them right at the beginning of the problems. Both Jeff and Todd were real gentlemen during this process. Based on this follow up experience I would again buy from them but make sure that everything is followed through with. Bought a used car in October. In general I was happy with the process as you can see from my Oct 16 posting. When we closed the sale I asked the sales person for a summary of the repairs that had been done for my future use. When a follow up call came from the sales mgr to see if all was good I again asked for the summary. In both cases I was assured I would get it. Never did get it. 2 weeks after I got the car a loud noise started emanating from the rear. I was told I needed wheel bearings. The mechanic said the problem had been there for a while. One of the things I also was told was that they put new tires on it. When I had service done last week the mechanic pointed out that my back tires were bald. I went to two different places for tires and both told me that I needed 4 new tires because with a 4 wheel drive they all have to match. When I told them that the dealer put new tires on the front but not on the back they indicated that a "dealer" would never have done that. What am I to believe? The reason I have not gone back to the dealer is that I signed an "As Is" agreement but now feel that they put the state inspection sticker on it so these things were the kind of things that had I needed an inspection off the street they would have told me were necessary. Will not buy or recommend to anyone the use of this dealership. Oh, and did I mention the emergency break that did not work properly that I had to replace? More

We went to Manchester Subaru because they had a good selection of inventory and were a reasonable distance from us. It was great how the employees gave us our space until we wanted help. Joey was Excell selection of inventory and were a reasonable distance from us. It was great how the employees gave us our space until we wanted help. Joey was Excellent to work with, up front and made our experience worth while. We love our new Forester! More

I visited Manchester subaru with my fiance about 2 months back and a larger gentleman sitting right at the front door helped us. He immediatly told us we were pronouncing the word "impreza" incorrectly. He t back and a larger gentleman sitting right at the front door helped us. He immediatly told us we were pronouncing the word "impreza" incorrectly. He then attempted to show us cars, but he really didn't know much about the specs of each car or what was what on the lot. he let us drive a car, but it was a very dissapointing experience. A good friend of mine recommended that we go back and see Steve. I went in two weeks ago and spoke with Steve Appelbe and he was just awesome! He is really friendly, honest and knows his product. I bought an Impreza from him that night. He was very busy attempting to make 3 sales at the same time, which was slightly annoying and time consuming, but it was worth it. I feel like i got a good deal for what i paid. I would like to thank Steve for giving me my FIRST good experience at a dealership and would recommend him to anyone interested in a Subaru. Thank you, Cheryl More

I traveled an hour and a half to Manachester to purchase a new Legacy because Manchester Subaru and the salesman, Mr. Joe LaBranche, were responsive to my detailed requests for information through email exc a new Legacy because Manchester Subaru and the salesman, Mr. Joe LaBranche, were responsive to my detailed requests for information through email exchanges, set forth a very good price immediately, and avoided the negotiation gamesmanship you get from many other dealers. What a breath of fresh air! My salesman, Joe LaBranche was a personable, hard-working go-getter. He is a young man with great people skills, and I was surprised to learn he had not been in the car business for long. It was interesting to hear him tell me that one of the reasons he took his position at Manchester Subaru was his own good experience in buying a vehicle there prior to working there. Joe came in on his day off to complete the paperwork and deliver our car because that was most convenient for us since I was to be in Manchester that day. I was also impressed that Joe offered to bring the car to us to complete the deal, had we not been going to Manchester that day. Good work Joe and Manchester Subaru. More