Ira Subaru of Manchester

I was able to work out the whole deal online. Very convenient to be able to negotiate a price that way, especially since it was done while I was moving into the area. We worked out a price and financi convenient to be able to negotiate a price that way, especially since it was done while I was moving into the area. We worked out a price and financing and they stuck to it to the letter. I got there, signed some papers and went shopping at Macy's right down the street while they were finishing up the paperwork. Very good experience with the dealership and my wife loves her new WRX. Very nice car. More

Best auto purchase experience ever! These people say Best auto purchase experience ever! These people say what they mean and mean what they say. The whole process was flawless.I bought 2 new cars a 20 Best auto purchase experience ever! These people say what they mean and mean what they say. The whole process was flawless.I bought 2 new cars a 2010 WRX and a 2010 Outback.I also traded in a Honda Minivan.They were professional.They go the extra mile to earn the business.They honor their word.They help with post sale details. I would totally recommend Charlie Foster and the owner Todd Berkowitz to anyone . Best experience i ever had kin 30 years of buying and selling cars. Regards, Michael Gallagher Stowe,VT More

My wife and I purchased a 2011 Subaru Impreza from Manchester Subaru entirely On-Line. The process was simple, smooth, and fast. Our phone contacts were with Todd Berkowitz, the owner, and Joey LaBr Manchester Subaru entirely On-Line. The process was simple, smooth, and fast. Our phone contacts were with Todd Berkowitz, the owner, and Joey LaBranche, Sales Consultant. Even though we live 100 miles from Manchester Subaru, without us having to ask, Todd immediately offered free home delivery of our new car, and the convenience of doing all the paperwork in the comfort of our own home. We were also going to need some window tinting installed and Todd offered to send someone with a loaner vehicle to our house, pick up our car, leave us the loaner, and then deliver our car back after the tint was installed. All this was offered at no-charge knowing we lived 100 miles away. We had been talking with a few other dealers that week, and no one offered up front to make the process as easy as Todd did. Todd also told us Manchester Subaru provides FREE lifetime State Inspections on a new vehicle purchase. We hadn't been offered that by the other dealers we'd been in contact with. Our new Subaru was delivered by Joey LaBranche, Sales Consultant. We've been buying new cars every 3 to 5 years for 30 years, and Joey was one of the most professional, courteous, and polite car sales people we've ever dealt with. His delivery of the vehicle to us, and thorough explanation of all the paperwork was excellent. Joey was patient and really took the time to do a professional delivery. Now comes the part that really separated Joey from EVERY other car sales person we've ever dealt with, the Post Sale Service. As I said, we were going to have window tinting professionally installed at the aftermarket service that Manchester Subaru uses. Joey made the appointment for us, and called us to confirm the day and time. He then offered to drive to our house and make good on the service Todd had offered us previously. I told Joey I'd drive to Manchester myself, but I'd be stranded there without a car. Joey then offered me to drive to Manchester Subaru and he would take care of having the tint done, while giving me his personal car to use for the day.....wow! This was the best post sale treatment from a car salesperson I'd ever received. All in all, Todd and Joey made everything easy and pleasant. When we shop for our next car we'll definitely make Manchester Subaru our first stop. More

My husband purchased a brand new Impreza WRX from Joey about three months prior to my shopping experience. My husband raved about Joe's professionalism, the time and energy spent by both Joey and the fina about three months prior to my shopping experience. My husband raved about Joe's professionalism, the time and energy spent by both Joey and the finance dept (they both stayed late to make sure everything went through), and then the service dept. when there was a wayward screw rattling around behind the dashboard (annoying! but they took care of it right away). I was eight months pregnant and was suddenly in need of a new, reliable, safe car. My husband immediately contacted Joey, who was kind enough to come in on his day off to accommodate my crazy work schedule. From the moment I met Joe, he made sure I was never far from a ladies room, always had water and candy to snack on, and even offered to go buy me dinner so I didn't go too long without eating. He pulled out my chair for me, made sure I didn't slip in parking lot, made sure the cars we test drove were warm before I got in, and was just overall very attentive to my needs. When it came time to actually get down to numbers, he stayed right on top of things, always keeping us updated. He even had the owner of the dealership get on the phone with the bank (who was dragging their feet with our paperwork). Both the owner, finance guy, and Joe ended up staying late to get the deal done. They even helped us transfer all of my stuff to the new car. Overall, I was extremely pleased with my purchasing experience. I will 100% recommend Manchester Subaru to my friends and family. They went above and beyond to ensure I was comfortable, happy, and satisfied with my experience. My husband and I are now dedicated Manchester Subaru customers. A huge thanks to Joe for truly going above and beyond! More

In early January, my son purchased his first new vehicle at Manchester Subaru. Our sales consultant was Jack Berkowitz who couldn't have been more helpful and friendly. Within a three hour window, all pap at Manchester Subaru. Our sales consultant was Jack Berkowitz who couldn't have been more helpful and friendly. Within a three hour window, all paperwork was completed and the vehicle was cleaned and ready to go. We're certain that any future service needs will be handled as expected and should we have any concerns, I am confident that Jack will do what is necessary to make us happy. It was a great experience and my son and I have already recommended Jack to several friends and associates. Thank you Jack! More

I purchased an Impreza WRX from Manchester Subaru. My initial contact was online and I dealt with Todd Berkowitz. When I visited the dealership, I could tell that it was a no hassle/no pressure kind of p initial contact was online and I dealt with Todd Berkowitz. When I visited the dealership, I could tell that it was a no hassle/no pressure kind of place. Joe LaBranche was excellent and set me up with a test drive. After signing all the paperwork he remained in contact with me throughout the whole process. He worked very hard to get me into the exact car I wanted. The price was great and the friendly staff made the new-car buying experience a pleasure. I love the car and it was well worth the 2 hour drive. Thanks Manchester Subaru. More

Unfortunately, I will NEVER recommend this dealership to anyone! Today, my husband took the day off from work as he was very interested in an 08 "Certified Pre-Owned" Subaru. He had test driven anyone! Today, my husband took the day off from work as he was very interested in an 08 "Certified Pre-Owned" Subaru. He had test driven it and brought it down to his mechanic and found that it was a great, clean car. After this positive response from his mechanic, he decided to make a deal on it. Needless to say, a deal was made and financing was completed. My husband and I returned to the dealership that evening to sign paperwork. Initially, the experience was pleasant. We signed ALL paperwork, inspection was completed, and temporary plates were on the car, ready to go. Excited about our new vehicle, my husband went and moved everything out of his trade-in and into the new car. As we were getting ready to leave, our salesman was called into the office. He said he would be right back. When he returned, he stated that the owner did not want to submit the Certified Pre-Owned paperwork...he was not going to honor the certification. I was stunned! I thought he was joking around with me. I said that couldn't be possible since we had already signed all the paperwork and that they were legally bound to the contract. The salesman asked if we wanted to speak to the owner. So off we went to go speak to him. When we entered, we were not able to speak to the owner. Instead he sent his middleman, the finance manager to talk to us. We continued to argue that they could not do that and that it couldn't be possible. But they were not budging. We asked continually to speak with the owner but he continued to make excuses..."I think he went to dinner...oh he's not here right now..." Stunned and disgusted, I walked out of the building to make a phone call to my attorney. Unable to reach him immediately, we ended up going back in and asked for the owner one last time. The salesman finally said he was in his office. After introducing ourselves and asking why he didn't want to honor the certification, he continued to make excuses saying that he wasn't going to pay to have the CPO on the car and that it was stated as being a CPO in error. We continued to argue the fact that we signed paperwork stating that the vehicle was a CPO but he said it had never went through the certification and was not going to put it through. He also said that he was upset that he had to replace the windshield on the car which was an added expense and that they overvalued my husbands trade in. I argued again and asked "You mean you will not honor this deal to make a customer happy even after we have signed ALL Paperwork?" I replied "No, I won't do that. I'm not paying for it and I haven't and will not sign your contract." I asked him why he wasn't in the office with us and the finance manager while we were signing the paperwork if it's so important that he signs it. He said that it wasn't his job and that his finance manager goes through all the paperwork with the customers and then he reviews and has the final sign off. I couldn't believe it! Disgusted and upset, we broke the entire deal. Honestly, I think that's what he wanted. He asked us if we would like him to rip up the paperwork in front of us! Legally, since all paperwork was reviewed with us and signed by us, the dealership was responsible to honor the agreement by both APPLIED AND APPARENT AUTHORIZATION. That car was rightfully ours under the conditions we agreed and signed upon. However, after such a bad/illegal experience, we decided that they were not getting a penny from us. Manchester Subaru should be ashamed of their selves. When you make a mistake, it is your responsibility to rectify it on your own and not to take it out on your customers. If your customers are you number one priority, you should have just eaten the cost and honored what was agreed upon. So much for your motto…”We believe in strong customer service and we'll go the extra mile to make the difference....literally.” What a joke! But don't worry Manchester Subaru...we are contacting the Better Business Bureau and the Attorney General to report this illegal attempt and rotten experience. More

I, Larry Jutras and my son, Jeremy went to this dealer at the beginning of this month because we had a lease with them that had expired back in August, 2010. Chase was our lender and we are very dis-satisfi the beginning of this month because we had a lease with them that had expired back in August, 2010. Chase was our lender and we are very dis-satisfied with them because of the delima they placed us in. This was my son's first lease ever so he did not fully understand that his lease had expired until January,2011 when we received a letter from Chase stating they were coming to get the vehicle. Please note he kept paying on the lease until, January, 2011. Without any prior notice they wanted the car back immediately and stated we could not buy the car. This made no sense to us so we headed to Manchester Subaru. Even though this was out of the hands of Subaru the service we received from these three gentlemen was above and beyond what we expected. Todd called chase and worked things out with the customer service agent who was verrry rude to him. (They were also rude to me when I had called them.) Well after a long night dealing with Chase Manchester Subaru bought the car back from Chase and we were told they would not let chase put anything negative on my sons credit report. We ended up leaving with a brand new leased Subaru. All three men worked out a clean deal for us and waived all the non-sense fees from Chase. Believe me they made our night, not only for the new sale, but for the compassion they showed as to how we were treated by Chase. I would fully recommend anyone to Manchester Subaru. I can be reached at (603)370-1081 or retiredjutras@comcast.net More

Subaru of Manchester is an outstanding dealership. Our experience began with an internet inquiry which was answered quickly by Jack Berkowitz. After previous experiences with other dealers over the years, experience began with an internet inquiry which was answered quickly by Jack Berkowitz. After previous experiences with other dealers over the years, we expected the process of buying a new car to be stressful and pressured, but at Subaru of Manchester we were pleasantly surprised. We worked directly with Jack and found him to be patient, knowledgeable, and trustworthy. Unlike many salespeople, he really listened, answered our questions thoroughly, and did not try to push us to buy more than we wanted or needed. We left feeling we got a very fair deal on a great car while staying within our budget. Manchester Subaru exemplifies confidence and professionalism. This dealership's success is clearly a direct result of the people who work there. They know their product and don't need to resort to anything underhanded to sell it. We're looking forward to working with them when we need to service our new Forrester and will certainly work with Jack again when we need to purchase a new vehicle. More