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Ira Subaru of Manchester
Manchester, NH
920 Reviews
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April 02, 2015
"High Pressure", No Respect My previous car was totalled in an accident, so I was in a hurry to get into a new car, but not so hurried as to be pressured by their rediculous "wha My previous car was totalled in an accident, so I was in a hurry to get into a new car, but not so hurried as to be pressured by their rediculous "what can I do to get you into this car TODAY" speeches - which I heard 4 times in a 20 minute period, after test driving an Impreza one Saturday morning. I'm brand new to the Subaru brand, but chose it because of the AWD in a compact car. It is important to note that I am a single woman in her 30s, with "Tier 1" credit, who brough her child and boyfriend to this dealership. We sat down with the rep, Mike Tarr, and started going over the features I wanted. He kept trying to push the pricing and monthly payments, but despite the obvious high-pressure tactics, I stayed focused on one thing at a time - "find me the right car, then we'll agree on a price, then we'll worry about the financing, and no, I don't want to hear about monthly payments - they'll take care of themselves if we do this in the right order." Eventually, poor Mike didn't know what to do with me when I told him point blank I wasn't getting into a car today, and he told me point blank that he wasn't going to even BOTHER to ask the Connecticut dealer about the car I REALLY wanted. When I decided that a car he had in stock would probably work for what I wanted, he went to run a credit app. When I told him no, because we hadn't even agreed on a price yet, he gave up and brought out his manager. Ladies reading this, you'll understand me. The first thing his manager did (sorry, I don't know his name... it wasn't worth remembering) was shake MY BOYFRIEND'S hand. Excuse you?? I should have walked out right then and there. I'm absolutely no feminist, but I certainly DO expect to be treated with the respect and courtesy that I deserve as THE customer. My boyfriend was just along for the ride, and he was VERY clear on that point to Mike. Either Mike didn't pass it on to the manager, or the manager was a jerk. I tried to give them a deposit on the Car That Might Suffice, but then this total jerk of a manager wouldn't even take my deposit. "We only take deposits on SOLD cars." Excuse me? I walked out with absolutely no intention of walking back in. On Monday, I started seriously emailing with Singer Subaru in Plaistow, NH. They were no pressure, prompt, NICE. They offered me the car I wanted with the options I wanted at $21,500. Then Mike from Manchester Subaru called me again. So I told him that unless he would give me the same car with the same options for $21,000, I wasn't coming back. "Oh well, uhh, let me have my manager give you call so he can explain [why we can't do that]." I told him point blank, "I'm not trying to be rude, but don't waste my time by "having your manager call me" unless he's calling me to offer me the car at $21,000." 20 minutes later, Tony (a manager) from Manchester Subaru called me - "with great news!" (Dear reader, I know you're getting tired of reading this, but the WHOLE EXPERIENCE was disrespectful, and Tony was the worst!) Tony told me that he would MATCH Singer's $21,500, plus I would get all the "great benefits of the #1 volume dealer". I told Tony, "Give me the car for $21,000, or leave me alone." He said to get $21,000 in writing from Singer, then he'd match THAT. ....so wait, you don't BEAT other dealers, you just match them? "Oh well... get it in writing from Singer for $21,000, then I'll beat it by $300. That's our guarantee - beat by $300." Dear Reader, you may be confused now. I know *I* was. Was Tony offering me the car for $21,500, or $21,200? (Either way, it wasn't the $21,000 I wanted.) Tony then tried other kinds of high pressure tactics - "Well...Singer doesn't HAVE the car you want. I have the car you want on my lot. I'm the highest volume dealer. I won't give them that car you want, because I want you to buy it from me!" Seriously?? I know we never met, but I PROMISE you, I do NOT have "GULLIBLE" stamped on my forehead, nor to I appreciate someone trying to BULLY me into a sale!! I went back to Singer, and they agreed to my price of $21,000. Right then and there, Singer had a deal. Tony called me again later that night. When I told him that I had already struck a deal with Singer, he tried to make me feel guilty, like I hadn't given him a chance. Then he tried to offer me the car at $20,500. Wait a minute, earlier in the day, you wouldn't give me the car for $21,000, but now you're so desperate for the sale that you'll go down by a whole thousand? That reeked so badly of slimy greasy used-car-salesmanship that I wanted to wash my ear when I hung up the phone. When he realized the finality of his lost sale, he practically hung up on me. I know my story is long, but I am highly offended by the way that I was treated by Manchester Subaru's managers! Shaking a hand is a small thing, but it's well known in today's markets that salespeople should address the buyer first. And I can't believe that Manchester Subaru fosters an environment of BULLYING (the real word for the politically correct "high pressure") their customers. As a customer, I am offended, and as a woman, I feel disrespected. More
by KREIZA
Employees Worked With
Mike, Tony, and another manager whose name I never caught
April 01, 2015
Amazing service! I have to say that this is absolutely the best dealership experience i've had. My fiance and I were searching for a Crosstrek and found one a little o I have to say that this is absolutely the best dealership experience i've had. My fiance and I were searching for a Crosstrek and found one a little out of our price range but Marc and Bob worked with us to make everything work! They were understanding when I told them I needed a night to think about the car and they were so nice about it. Marc was even kind enough to deliver our new vehicle HIMSELF from Manchester NH to Orange MA. I would recommend this dealership to anyone! More
by MelanieJean90
Employees Worked With
Bob Broyer, Mark Rowe
March 24, 2015
BEST. DEALERSHIP. EVER. Buying a car from Manchester Subaru was the best experience I have ever had with a dealership. The professionalism is unsurpassed. However what really Buying a car from Manchester Subaru was the best experience I have ever had with a dealership. The professionalism is unsurpassed. However what really meant so much to me was the compassion and respect they hold for their customers. Jack went above and beyond for my family. We are from Massachusetts, and not only was it like I was dealing with a neighbor, he made me feel like I was dealing with a family member. Then, to top it all off they delivered my car for me, walked me through the paperwork and process in the comfort of my own home. My family and I were hit very badly with the economy, and we were petrified to go into this process. The owner Todd also stepped up and personally called to help us through the process and to also congratulate us. You cannot find caring like this in many establishments. I will forever be grateful and touched by the wonderful people at Manchester Subaru. I highly recommend this dealership. I will be a forever customer. More
by MICHELLE888
Employees Worked With
Todd Berkowitz, Jack Berkowitz
March 09, 2015
CORPORATE SUBARU'S NH GEM When you go to this fine establishment ask for Vern. This employee is a Jack of all trades, he pretty much arm wrestled my family the best deal I have When you go to this fine establishment ask for Vern. This employee is a Jack of all trades, he pretty much arm wrestled my family the best deal I have ever encountered. This is my 3rd go around with Manchester subaru I have been to every souther nh dealer this one beats it even the Milford nh one which has the poorest customer service I have encountered couldn't even touch it..,,Ty Manchester subaru for the best deal ever More
by sethjenizzy1
Employees Worked With
Todd Berkowitz, Vern Pousland
March 04, 2015
awesome experience I was shopping at Exeter Subaruafter being brushed off by them we decided to go to Manchester Subaru and all I can tell you is the experience was exce I was shopping at Exeter Subaruafter being brushed off by them we decided to go to Manchester Subaru and all I can tell you is the experience was excellent our sales person Mike with excellent to deal with and the finance programs they have much much better than Exeterwe were in and out within an hourall approved and driving our new subaru wrxI have been too many dealersand have bought many cars in the past this was 1 of my best experiences ever thank you manchester subaru whatever you want More
by raymond.mace.5
Employees Worked With
mike tarr
February 21, 2015
Greatest Experience I had been through so called xxxx trying to find a way to get me out of a negative equity situation with my car. I was told by my co-worker to call J I had been through so called xxxx trying to find a way to get me out of a negative equity situation with my car. I was told by my co-worker to call Jack Berkowitz and give him a shot at helping me. Let me say just this; this man took some information from me, told me to relax and keep the faith and he would help me the best he could. He would get me out of the nightmare I was currently in. Well he restored my faith in the fact that there is honest, hardworking salesmen on the face of this earth. This was the most rewarding, comfortable purchase I have ever made. I have never owned a brand new car and Jack made this happen as well. He is a hard working dedicated man and he doesn't stop until he gets what you want and need in a car. I cannot tell you how much this man has done for me today. He is my angel and most of all now my friend. What an amazing experience. More
by mern
Employees Worked With
Jack Berkowitz
February 13, 2015
Excellent Experience! This was the second time that I have dealt with Manchester Subaru and it was just as great as the first time. My husband and I just bought a house and This was the second time that I have dealt with Manchester Subaru and it was just as great as the first time. My husband and I just bought a house and are beginning to think about starting a family. So my 2010 WRX just wasn't practical anymore. I can't tell you how hard it was for me to make the decision to give up the car of my dreams but Manchester Subaru made it such an easy decision overall. They blew a deal that I had from my local Subaru dealership, on a certified used Forester, out of the water and their deal was on a brand new Forester! I ended up making the deal over the phone and then they delivered it to me in Northern Vermont! They didn't even have the car that I wanted on the lot so they searched for it and found exactly what I was looking for! I wouldn't work with any other dealership or with anyone other than Jack Berkowitz... he is the man!! Anyone looking for a Subaru in New England would be a fool to go anywhere else but Manchester Subaru! More
by chadwicksmelody
Employees Worked With
Todd Berkowitz, Jack Berkowitz
February 04, 2015
Thank You Manchester Subaru!! My old Subaru Outback was approaching 175,000 miles and I was interested in a new one. I was concerned about financing but Manchester Subaru made the My old Subaru Outback was approaching 175,000 miles and I was interested in a new one. I was concerned about financing but Manchester Subaru made the process extremely comfortable and they were able to secure me financing at a competitive rate. They also gave me a great deal on my new 2015 Subaru Outback. I am very happy with my new vehicle, the quality of service I received from Bob (GSM), Tony (SM), Xan (BM), and my sales person Gary. The car buying process can be an overwhelming process sometimes but I was made comfortable by everybody involved in the process at all levels. I highly recommend this dealer for anybody in the market for a new or used vehicle. More
by dplachance
Employees Worked With
Bob, Tony, Todd Berkowitz, Gary Wadsworth
January 26, 2015
Princess bought her 2015 WRX dream car! This was my first experience in purchasing a new car. Russell was polite, honest, patient and helpful. When I first saw the 2015 WRX this summer I w This was my first experience in purchasing a new car. Russell was polite, honest, patient and helpful. When I first saw the 2015 WRX this summer I was in LOVE and never imagined that I would have bought a new one. If It wasn't for Russell's encouragement and kindness, I don't think I would have purchased this car. Everyone was extremely professional and respectful. I would highly recommend this dealership to anyone. More
by WRENEEX
Employees Worked With
Russell Knee
January 22, 2015
My 5th Subaru! I just want to share with you that I just bought my 5th Subaru. I wouldn't want any other car as you can see. Manchester Subaru has always treated m I just want to share with you that I just bought my 5th Subaru. I wouldn't want any other car as you can see. Manchester Subaru has always treated my fairly and in a professional manner and make me feel like I'm their most important customer (yes, I like to be treated like a Princess even though I'm a senior citizen). This was my first experience with Russell Knee and I have already told my sister that when she's ready to buy her new Subaru (this will be her 2nd), that we'll set up an appointment with Russell which is proof in itself that I trust him to be fair with my family members and anyone he services. Thank you all for making car buying a painless event! PS: I also stopped by the Service Department following my purchase so they could help me with some questions I had. They are awesome! More
by z668907
Employees Worked With
Service Department, Russell Knee
