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Ira Subaru of Manchester
Manchester, NH
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 16, 2019
New Forester I had a good experience with Steve Silva at Prime Subaru in Manchester, NH. No hassles, good deal. Quick in and out buying the car. I had a good experience with Steve Silva at Prime Subaru in Manchester, NH. No hassles, good deal. Quick in and out buying the car. More
by Scott
Employees Worked With
Steve Silva
April 12, 2019
Take your car for service literally anywhere else The real issue was how condescending and rude my service advisor was. Not sure if it’s because I’m a young female, because none of the older male cust The real issue was how condescending and rude my service advisor was. Not sure if it’s because I’m a young female, because none of the older male customers he spoke with seemed to have the same attitude. He listed several issues with my car but when I asked “so what does that mean” and “can you show me where,” he just repeated the same thing he had said, verbatim. Didn’t even recommend solutions or fixes (i.e. suggesting an auto body shop). I just don’t understand what I did to xxxx him off or why he had to have such an attitude, every other Subaru dealer I’ve been to has prided itself in customer service. When my car was done being worked on he dumped my papers at the cashier and told me to sign without explanation. At that point I felt too embarrassed and belittled to ask him any more questions. I came to this dealer because it was the closest to me, but as soon as I left I drove to another service center who helped me get the work I needed done instead. More
by J3@n
Employees Worked With
Service Department
April 10, 2019
Love my new Subaru :) Wonderful experience leasing my new Subaru Impreza. Jack B. was so helpful, friendly and professional. He made sure that I was happy through the whole Wonderful experience leasing my new Subaru Impreza. Jack B. was so helpful, friendly and professional. He made sure that I was happy through the whole car leasing process; making it a smooth, no pressure experience. Thank you! :) More
by CatLady
Employees Worked With
The Finance gentleman...sorry I forgot his name! He was very helpful as well :), Jack Berkowitz
April 06, 2019
Second car from this dealer. This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and a very lackadaisical attitude. I had purchased this car on a Sunday and struggled to have the deal modification made as it seemed like way too much work for the staff, So on would figure that after five full working day the car was not ready, had only a half tank of gas (promised full tank) and no State inspection sticker, They did no provide all the keys for the car.either. Seems like the attitude was do not worry just come back. Poor service, and not fully support the gold extended warrentee For me it is time to find a reputable dealer. I now regret not going to the Nissan dealer. More
by chriscar3
Employees Worked With
Service Department
April 04, 2019
Another Subie! This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the two gentlemen that have helped me with my vehicles (Steve Silva or Niko N) More
by WendyM
Employees Worked With
Niko N.
March 27, 2019
Subaru experience with Prime Subaru Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. More
by Cargal
Employees Worked With
Randy in Sales
March 23, 2019
Fraudulent & Poor Quality Services Department I purchased a new Subaru from this dealership 4 years ago and have had all of my services performed here because of the free oil change incentive. I purchased a new Subaru from this dealership 4 years ago and have had all of my services performed here because of the free oil change incentive. This past December I had brought the car in for the 60,000 mile service that is required under warranty and paid what was due for the service. In January I was experiencing issues with the Hvac/ Heating in the car and had to bring it in for repair. After 3 failed attempts to fix the issue (and them trying to get a deductible each time) I took the car to a different Subaru dealership who pointed out that I needed to do the 60,000 mile service. This was concerning seeing how I had just had the service done at Prime Subaru, but after further inspection it was clear as day that the cabin air filter was never changed, the tires were never aligned (or done properly), and the brake fluid was pretty dirty, making me wonder what I got for the $700 charge besides prematurely worn tires. On a separate occasion I had to have the short block replaced because of over oil consumption. Leading up to this I tried addressing the issue to the service manager who would not listen to my case and dismissed the issue. After contacting Subaru HQ they had me bring the car for the oil consumption test. I believe I did the test 4 times with them denying there was an issue. On the 5th time I caught that they were overfilling the oil so it would read normal and marking the dipstick incorrectly. Cut to 6 months later after these guys replaced the shortblock and every light on my dash was on. I once again addressed the issue because it was all relative to the areas of the service and was denied help because there was "no way the issues are related". Subaru HQ had me take the car to a different dealership who found that Prime Subaru did not seal anything up after the engine replacement causing all kinds of failures. More
by Aaron
Employees Worked With
Service Department
March 22, 2019
Recall Service I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. Parking in lot is tight. More
by Muggles
Employees Worked With
Service Department
March 20, 2019
Subaru service The staff are professional. The showroom is beautiful, clean, and comfortable to wait in. The Subaru Cars are awesome and solid. Overall a 10 out o The staff are professional. The showroom is beautiful, clean, and comfortable to wait in. The Subaru Cars are awesome and solid. Overall a 10 out of 10!!! More
by Mattaini
Employees Worked With
Service Department
March 18, 2019
Very pleasant car-buying experience!! The salesperson, Ron, was super nice from the moment he greeted me. Did not feel at all pressured. Would definitely recommend Ron or any of the many The salesperson, Ron, was super nice from the moment he greeted me. Did not feel at all pressured. Would definitely recommend Ron or any of the many nice gentlemen who work at Prime Subaru in Manchester. More
by Ptaylor
Employees Worked With
Ron Jeudy
