Ira Subaru of Manchester

Fast efficient services Good dealership Gary has taken great care of me for 8 years would not go anyplace else. Recommend lots of others to buy there all the time Good dealership Gary has taken great care of me for 8 years would not go anyplace else. Recommend lots of others to buy there all the time More

Great The work was done as expected. The staff was helpful and friendly. The service center was clean and comfortable. The shuttle driver was very friendly The work was done as expected. The staff was helpful and friendly. The service center was clean and comfortable. The shuttle driver was very friendly and accommodating. More

48,000 mile service In and out of my service appointment faster than promised. Every service and repair was explained thoroughly. Would definitely go back again! Thank In and out of my service appointment faster than promised. Every service and repair was explained thoroughly. Would definitely go back again! Thank you for a great service visit! More

Service Department Very courteous, convenient, and professional. Thank you again for the awesome service as always! I am not associated with the dealership in any way Very courteous, convenient, and professional. Thank you again for the awesome service as always! I am not associated with the dealership in any way. Just a very satisfied customer! I will purchase my next vehicle at this Prime Subaru location! More

Terrible First Impression I was met with poor communication, lack of urgency, and carelessness through out my entire first encounter with Prime Subaru Manchester. I received ze I was met with poor communication, lack of urgency, and carelessness through out my entire first encounter with Prime Subaru Manchester. I received zero communication that the loaner car was going to be 5days late, the staff was unable to give me a reasonable estimate on when my car would be ready for pick up and again received zero communication when it was kept for nearly two weeks longer that originally estimated. During the 22 day span my car was here for warrante work I called twice to notify staff I would be coming by to retrieve items from the car and both times I was told that the staff were “not sure where on the lot it’s located” and I was sent to search the lot myself. When I did finally find my car, it was found *UNLOCKED* with all of my personal belongings visible but shoved into my trunk(un covered) with back seats down and engine parts covering my entire back seat. I immediately complained about the state of my car and when I returned days later to retrieve more items from the car it was found STILL UNLOCKED. When I picked up the car they didn’t even bother to put the seats back up or remove the engine blanket from my car, it was covered in cob webs from sitting and one bar of three week old gas in it. This was the most frustrating and uninformed service encounter of my entire life, coming from another customer service professional, I am appalled at the carelessness my car was treated with. More

Car repair was fine, communication way too difficult I had stopped by in person to set up the appointment, the person was helpful and told me he was going to order the parts and it was fine for me to dro I had stopped by in person to set up the appointment, the person was helpful and told me he was going to order the parts and it was fine for me to drop it off on a planned date. He stated he would call when parts came in. He never called me, I called him and confirmed I could drop of my vehicle. I used the early bird drop off and the. Received a call asking me why my car was there because they didn’t see anything about my car in the Computer. He was nice said it would be all set. Then on the day to pick it up, It took be nearly 3 hours to confirm my vehicle was ready for pick up. I called with no success four times, then used online chat who said someone would call or email ASAP, an hour later nothing happened so I had to call again. Way too much work. More

Excellent Service Niko helped me locate the car I wanted with better miles and quality than the one I found online! The dealership also gave me a great trade-in value f Niko helped me locate the car I wanted with better miles and quality than the one I found online! The dealership also gave me a great trade-in value for my car and sold me a warranty plan on my Subaru. The sales staff are friendly and available for questions and the manager introduced himself and made sure everything went well. I would recommend Prime Subaru for your next purchase! More

New crosstrek It was easy and stress free. It was easy and stress-free. Gary was very friendly and helpful. I would definitely work with him again in the future It was easy and stress free. It was easy and stress-free. Gary was very friendly and helpful. I would definitely work with him again in the future. More

Efficient Looked around on a Sunday for a new car. By Monday evening the transaction was complete. Purchased an Impreza Limited. Incredible! Sales person very a Looked around on a Sunday for a new car. By Monday evening the transaction was complete. Purchased an Impreza Limited. Incredible! Sales person very accommodating. More

Quick service I am a long time Subaru owner, on my 5th Outback. It has been a while since I have been at the dealer. I was delighted with the positive attitude and I am a long time Subaru owner, on my 5th Outback. It has been a while since I have been at the dealer. I was delighted with the positive attitude and customer oriented vibe. More