
Ira Subaru of Manchester
Manchester, NH
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Genuine Salesman Vern was very delightful to work with. He made the purchase process easy and was extremely helpful through the very end. Would definitely recommend Ve Vern was very delightful to work with. He made the purchase process easy and was extremely helpful through the very end. Would definitely recommend Vern to our friends and family. More
Worth the Trip I recently purchased a Subaru Outback from Manchester Subaru and was completely satisfied with the whole experience. This dealer offered me the vehicl I recently purchased a Subaru Outback from Manchester Subaru and was completely satisfied with the whole experience. This dealer offered me the vehicle of choice, competitive pricing, and wonderful customer service. There was no hard sell, and I was treated with respect. I recommend buying your next Subaru from them without hesitation. More
Poor phone skills I called to schedule an appointment to get my oil changed. I needed it done as soon as possible due to a trip I was about to take 3 days later. They w I called to schedule an appointment to get my oil changed. I needed it done as soon as possible due to a trip I was about to take 3 days later. They were unable to help me with a time that worked for me which is upsetting but understandable given the short time frame. However, as I was telling the lady on the phone that I would have to go somewhere else to get my oil changed she hung up on me mid sentence without a sorry or goodbye. This left a bad impresion with me and although I bought the car there I doubt I'll go back for anything else anymore. More
they look to please My Subaru Journey started in 2002. I came to Subaru then because of high marks given by a reputable consumer magazine. Todd, the owner talked to us My Subaru Journey started in 2002. I came to Subaru then because of high marks given by a reputable consumer magazine. Todd, the owner talked to us personally and showed us around-not bad. Since then I have been in a Forester and never regretted it. I have been a repeat customer at Manchester Subaru and the staff shows their appreciation every time. Currently, I'm in a 2015 Forester and my service visits have had unanticipated courtesies, showing me they want me to come back. They included complimentary hand car washes to interior vacuuming, I also want to thank their sales staff(Mr Wadsworth) for helping me get my cell phone coupled with the Blue Tooth system-very important for hands free driving. Todd and staff do a tremendous sales business but still recognize me as part of their success. More
Repeat Customers My family has purchased four cars in the last five years from Manchester Subaru. Each purchase process has been smooth and easy. They are low pressu My family has purchased four cars in the last five years from Manchester Subaru. Each purchase process has been smooth and easy. They are low pressure and focused on the customer. Marc Rowe and Bob Broyer are great to work with. The owner (Todd Berkowitz) is on premise and easily accessible to talk to. Try that at any other dealership! We have checked around on pricing at other Subaru dealerships but Manchester Subaru beats the others every time. Subaru is our brand and Manchester Subaru is our dealership. More
Best new car pricing in New England - hands down. I'm a really thorough car buyer - doing hours of homework to find the best value. Here's what I learned: GO DIRECTLY to MANCHESTER Subaru. This is my I'm a really thorough car buyer - doing hours of homework to find the best value. Here's what I learned: GO DIRECTLY to MANCHESTER Subaru. This is my second purchase from them, and the second time they beat all 12 dealerships in New England in pricing...by a long shot. Even other dealers said, it was impossible to beat them. Plus, EXCELLENT SALES SERVICE! The sales team is excellent and I barely had to lift a finger. The deal was made over the phone and email, and they even drove 2 hours north to pick up my trade and deliver my new car. Gary, my sales rep. went above and beyond for me and I know they will do that for you, too. More
BE AWARE!!!Worst used car purchase experience ever! I bought a 2011 Subaru sti from Manchester Subaru on January 9th 2016 with 77,1xx miles in the first 1200 miles the check engine light came on for a b I bought a 2011 Subaru sti from Manchester Subaru on January 9th 2016 with 77,1xx miles in the first 1200 miles the check engine light came on for a bad cam avcs timing gear. They fixed it with a huge inconvenience to me. Not 1300 miles later the check engine light back on for a air injection valve issue. They wouldn't fix it at no cost and wouldn't consider trading it back for a newer car without issues and offered me partial reimbursement for the repair at my local dealer. When I tried again Saturday may 14 2016 to trade it to my local dealer they said there was an accident in 2012 and they wouldn't give me anything for it. The carfax I got myself at the time of purchase said no accidents. If my local dealer knew it was crashed, then Manchester must have known too!!! That explains them rushing me through my purchase!!! I'd never buy a $24,000+ crashed car....ever! They pulled a fast one on me and I'm livid! This is just the beginning of my complaints about this dealer. I will continue until I have resolution. I have plenty of free time as all my free money is going into the lemon they sold me. BE AWARE!!! More
Manchester Subaru Sets the Dealer Gold Standard After attempting and failing to purchase my first Subaru locally, I found my way to Manchester Subaru 3-yrs ago. I closed a deal on a new Outback Ltd After attempting and failing to purchase my first Subaru locally, I found my way to Manchester Subaru 3-yrs ago. I closed a deal on a new Outback Ltd with SAP. Throughout the sales process, the sales folks were respectful, helpful and very much focused on providing the best customer experience. I made it known I was a 35-year customer at a local toyota dealership and due to unfavorable changes at that dealership and the fact toyota no longer made the products I desired, I was looking for a new dealer home. Walking into Manchester Subabru, I sensed I had walked through a time portal that brought me back to the days when toyota dealerships were absolutely customer focused as well as having products everyone wanted, Manchester Subabru gave me the sense of going home again! The deal was very fai and the product did not disappoint. I recently bought a new 2016 Outback Ltd through Mark Rowe and Sales Mgr Joey Lebranch. Again, the sales process was very easy going, very agreeable and above all respectful. Which is testimony to management's attention to finding and employing sales and service personnel that are knowledgeable and possess the temperament to truly value the customer relationship. Considering all of that, Manchsr Subaru is the Gold Standard for any Brand. More
Beware of air fresheners and this dealer. I recently purchased a used 2009 Subaru Outback from Manchester Subaru. The car is in excellent condition and I got a fair deal, however, it was I recently purchased a used 2009 Subaru Outback from Manchester Subaru. The car is in excellent condition and I got a fair deal, however, it was never disclosed to me that the car had been smoked in. There were five (!) air fresheners in the vehicle (including three hidden under the seats that I didn't find until after I had bought it) that effectively masked any other odors. I was told by the owner, Todd, that they put them in all of their vehicles and that all dealers do that. Perhaps, but I have been to three other dealers recently and none of the others did this with the cars I looked at. It seems evident now that they were trying to hide the odor and I just didn't realize it until the air fresheners were removed and their odor dissipated. Lest there be any question as to the source of the odors, I found (and have pictures of) two lighters and two cigarette butts I found beside and under the driver's seat that the dealership's detailers missed. I told the salesman, Kevin, that my wife was very sensitive to odors and that the air fresheners would have to go if I bought the car. To be fair to him, I don't know that he knew that it had been smoked in, but if not then there needs to be much better communication between the detailers and the sales staff. If there was a mechanical issue I would expect them to tell me; this should be no different. They should have told me about this issue but didn't. The smell, while not all that strong, is still noticeable. I had it steam-cleaned and the dealership then ionized it and changed the cabin air filter (at no cost, as it should have been), but it didn't help much. I appreciate the sales manager Joey LaBranche's efforts to help me with this issue. It was apparent that I couldn't keep the car with it like this. I e-mailed Todd about the situation and later called him and asked to return it. He told me he couldn't -meaning wouldn't - do that and told me, in essence, that since I test-drove the car I should have discovered the odor issue myself. He offered to take it back only on a trade for another vehicle costing at least $10,000. I'm not able to wait around for them to get in exactly what I want before I can unload this one. I'm very disappointed that Todd, as the owner, seemed more concerned about keeping my money than in providing outstanding customer service. Be very cautious if you are considering purchasing a used vehicle here because they are not going to be up-front about any problems it might have. Also, the car had a broken inside handle on the driver's side that they expected me to pay to have fixed. That is a safety issue that I never should have had to negotiate on in the first place before I bought it. More
amazing beyond words I started looking for a car just a few weeks ago. I looked at one dealership and test drove a Subaru Forester and fell in love. After deciding not to I started looking for a car just a few weeks ago. I looked at one dealership and test drove a Subaru Forester and fell in love. After deciding not to purchase a car at the first dealership I went to Subaru of Manchester. Looked at the Foresters again and was still in love. We walked into Subaru and there wasn't any pressure to buy a car right then and there. There weren't any crazy car buying xxxxxxor deals to get us to buy right then and there. which I greatly appreciated and made the car shopping process much easier and way less stressful. we had the pleasure of working with Charlie Foster. who from the start was awesome. he was very patient with the whole process as we didn't buy a car the first time we looked there but the second time we went back. Charlie was able to get us a car payment that worked for us. he explained everything from top to bottom about the car. I can't say enough good things about Manchester Subaru or Charlie. I would recommend them to anyone looking for a car. I had had the a car starter and cargo cover installed all while signing the paper work and can't say enough awesome things about Barry Rogers and the service department. so thank you again to everyone at Manchester Subaru for making the car buying process easy and fun More