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Ira Subaru of Manchester

Manchester, NH

4.6
877 Reviews

205 John E Devine Dr.

Manchester, NH

03103

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Showing 877 reviews

August 16, 2016

Genuine Salesman Vern was very delightful to work with. He made the purchase process easy and was extremely helpful through the very end. Would definitely recommend Ve More

by Ktnguy10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vern Pousland
July 08, 2016

Worth the Trip I recently purchased a Subaru Outback from Manchester Subaru and was completely satisfied with the whole experience. This dealer offered me the vehicl More

by SWRIGHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Sutter, Joey LaBranche
July 05, 2016

Poor phone skills I called to schedule an appointment to get my oil changed. I needed it done as soon as possible due to a trip I was about to take 3 days later. They w More

by Ben12
Recommend Dealer
No
Employees Worked With
Service Department
June 18, 2016

they look to please My Subaru Journey started in 2002. I came to Subaru then because of high marks given by a reputable consumer magazine. Todd, the owner talked to us More

by Paul Meuleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Berkowitz, Gary Wadsworth
June 05, 2016

Repeat Customers My family has purchased four cars in the last five years from Manchester Subaru. Each purchase process has been smooth and easy. They are low pressu More

by Subaru_Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Broyer, Todd Berkowitz, Mark Rowe
June 03, 2016

Best new car pricing in New England - hands down. I'm a really thorough car buyer - doing hours of homework to find the best value. Here's what I learned: GO DIRECTLY to MANCHESTER Subaru. This is my More

by JKIMBALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wadsworth
May 16, 2016

BE AWARE!!!Worst used car purchase experience ever! I bought a 2011 Subaru sti from Manchester Subaru on January 9th 2016 with 77,1xx miles in the first 1200 miles the check engine light came on for a b More

by JHEMMINGS33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Berkowitz, Russell Knee
May 18, 2016 -

Ira Subaru of Manchester responded

"Last month you filed a complaint with the BBB on this very issue. Due to the distance and time needed associated with the repair, we offered to split the cost of the repair at your local dealer as goodwill. You accepted our offer and the BBB noted in their records: “CONSUMER SATISFIED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.)” BBB and Manchester Subaru considers the matter closed. As it relates to the previous accident. CARFAX did report that a rear impact occurred with the previous owner in January 2015, not 2012, and that it was clearly shown on the free CARFAX report on our website at the time you purchased the vehicle. For complete transparency, we always offer free CARFAX reports on our website as well as in our showroom, where a huge CARFAX banner is located. It is impossible for us to alter a feed coming directly from CARFAX. If you feel that CARFAX omitted information, you should contact them concerning their Buyback Guarantee Program. CARFAX does randomly add content on a vehicle, especially after one year. The fact is the WRX was fine at delivery and we put our best effort forward to help you, doing one repair and paying 1/2 of another as a goodwill gesture. We wish you luck. Todd Berkowitz, Owner

May 13, 2016

Manchester Subaru Sets the Dealer Gold Standard After attempting and failing to purchase my first Subaru locally, I found my way to Manchester Subaru 3-yrs ago. I closed a deal on a new Outback Ltd More

by nhwheelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rowe, Joey LaBranche
April 21, 2016

Beware of air fresheners and this dealer. I recently purchased a used 2009 Subaru Outback from Manchester Subaru. The car is in excellent condition and I got a fair deal, however, it was More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Berkowitz, Keven Murphy, Joey LaBranche
May 06, 2016 -

Ira Subaru of Manchester responded

"Good afternoon: We spoke the other day and explained in quite detail how we process all used vehicles not just the one you purchased. There are several odors that require different products to clean vehicles such as dog hair,smoke to mention a few. The vehicle you purchased was cleaned and mechanically checked before it was sold. This is a process used by most dealerships. You had test driven the vehicle twice before purchasing it and we did several things a few weeks later to assist in making the odor less noticeable. You had asked us to return the vehicle after several weeks of ownership and our offer was to give you all of your purchase price less $395.00 towards a vehicle that is currently in our inventory. Your decision was to decline that and asked for a full refund. We feel that the dealership is acting in good faith and the vehicle does not have any mechanical issues. Based on this criteria we do not feel that the vehicle should be repurchased. Todd Berkowitz President Manchester Subaru"

April 07, 2016

amazing beyond words I started looking for a car just a few weeks ago. I looked at one dealership and test drove a Subaru Forester and fell in love. After deciding not to More

by soxgirl33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Foster, Service Department
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