Ira Subaru of Manchester

Purchased a new car Marc Rowe is awsome. Marc helped me when I purchased my crosstrek and just recently with my Legacy. Marc is my go to sales guy at Subaru.Love my new v Marc Rowe is awsome. Marc helped me when I purchased my crosstrek and just recently with my Legacy. Marc is my go to sales guy at Subaru.Love my new vehicle and would would recommend prime Subaru if Manchester. More

Prime Subaru is awesome. Our experience at Prime was Awesome 😎. Ricardo was very accommodating. He tried to get us to buy a used vehicle first to save us money but we Our experience at Prime was Awesome 😎. Ricardo was very accommodating. He tried to get us to buy a used vehicle first to save us money but we insisted on a a new vehicle. He took good care of us and didn’t try to wheel and deal too. He was also very honest and cordial. I go to Prime because I want to support their business. We drove from Portland, Maine because of this. We would highly recommend Prime. Thanks for a great experience. More

Low Pressure and Friendly Service Zachary was extremely helpful, friendly, and attentive in assisting me in finding a vehicle that met my needs while not pressuring me to make a decisi Zachary was extremely helpful, friendly, and attentive in assisting me in finding a vehicle that met my needs while not pressuring me to make a decision. He also made sure my wife and I were comfortable while waiting for the finance manager, as it was a very busy day at Prime Subaru. Zachary even offered us some pizza around lunch time, which we declined, but we were thankful he offered. More

Average Nothing stands out about this dealership. Almost 2 hrs for an oil change that I made an appointment for. At least at Auid the car gets washed and vacu Nothing stands out about this dealership. Almost 2 hrs for an oil change that I made an appointment for. At least at Auid the car gets washed and vacuumed in the same time frame. 20 bucks for a tire rotation. Where I bought my tires does it for free. More

Fast efficient services Good dealership Gary has taken great care of me for 8 years would not go anyplace else. Recommend lots of others to buy there all the time Good dealership Gary has taken great care of me for 8 years would not go anyplace else. Recommend lots of others to buy there all the time More

48,000 mile service In and out of my service appointment faster than promised. Every service and repair was explained thoroughly. Would definitely go back again! Thank In and out of my service appointment faster than promised. Every service and repair was explained thoroughly. Would definitely go back again! Thank you for a great service visit! More

Great The work was done as expected. The staff was helpful and friendly. The service center was clean and comfortable. The shuttle driver was very friendly The work was done as expected. The staff was helpful and friendly. The service center was clean and comfortable. The shuttle driver was very friendly and accommodating. More

Car repair was fine, communication way too difficult I had stopped by in person to set up the appointment, the person was helpful and told me he was going to order the parts and it was fine for me to dro I had stopped by in person to set up the appointment, the person was helpful and told me he was going to order the parts and it was fine for me to drop it off on a planned date. He stated he would call when parts came in. He never called me, I called him and confirmed I could drop of my vehicle. I used the early bird drop off and the. Received a call asking me why my car was there because they didn’t see anything about my car in the Computer. He was nice said it would be all set. Then on the day to pick it up, It took be nearly 3 hours to confirm my vehicle was ready for pick up. I called with no success four times, then used online chat who said someone would call or email ASAP, an hour later nothing happened so I had to call again. Way too much work. More

Service Department Very courteous, convenient, and professional. Thank you again for the awesome service as always! I am not associated with the dealership in any way Very courteous, convenient, and professional. Thank you again for the awesome service as always! I am not associated with the dealership in any way. Just a very satisfied customer! I will purchase my next vehicle at this Prime Subaru location! More

Terrible First Impression I was met with poor communication, lack of urgency, and carelessness through out my entire first encounter with Prime Subaru Manchester. I received ze I was met with poor communication, lack of urgency, and carelessness through out my entire first encounter with Prime Subaru Manchester. I received zero communication that the loaner car was going to be 5days late, the staff was unable to give me a reasonable estimate on when my car would be ready for pick up and again received zero communication when it was kept for nearly two weeks longer that originally estimated. During the 22 day span my car was here for warrante work I called twice to notify staff I would be coming by to retrieve items from the car and both times I was told that the staff were “not sure where on the lot it’s located” and I was sent to search the lot myself. When I did finally find my car, it was found *UNLOCKED* with all of my personal belongings visible but shoved into my trunk(un covered) with back seats down and engine parts covering my entire back seat. I immediately complained about the state of my car and when I returned days later to retrieve more items from the car it was found STILL UNLOCKED. When I picked up the car they didn’t even bother to put the seats back up or remove the engine blanket from my car, it was covered in cob webs from sitting and one bar of three week old gas in it. This was the most frustrating and uninformed service encounter of my entire life, coming from another customer service professional, I am appalled at the carelessness my car was treated with. More