Ira Subaru of Manchester
Manchester, NH
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Early holiday gift Manchester Subaru, Manchester, NH Dear Mr. Berkowitz, It was a pleasure speaking with you about your outstanding customer service especially from Manchester Subaru, Manchester, NH Dear Mr. Berkowitz, It was a pleasure speaking with you about your outstanding customer service especially from your service advisor Barry Rogers. After explaining to Barry the gift we wanted to give our daughter he was more than excited to go out of his way to make it happen. And after a couple of bumps in the road with my daughter cancelling and rescheduling appointments he finally called me when the job had been completed. I myself work at a car dealership in New Jersey and was equally excited to share with my owner what your dealership had done for my daughter. We'd like to personally thank Barry and your service department for their exceptional service. Happy Holidays from the Kilgore family!!! ******************************* My daughters post on Facebook: So I bring my car into Subaru because I was told I had a recall on a part (which I did) and when I go to leave I am handed this cute bow and a card that says Merry Christmas, Love Mom and Dad. They set the whole thing up with Subaru to put automatic start in my car! Thank you so much. A great surprise. 😊🎄🎁 More
Bait and switch service? I am a 3 Subaru owner, 2 of which were purchased at Manchester Subaru. The sales portion of this dealership is fair. However, what they give up to you I am a 3 Subaru owner, 2 of which were purchased at Manchester Subaru. The sales portion of this dealership is fair. However, what they give up to you in the sales negotiation they more than try to make up for it by over charging or by pushing several service additives that your vehicle does not require and is not part of the Subaru manufacturers recommendations. When you purchase your vehicle they will inform you that you are entitled to "free oil changes". Well, the old saying is true...there's no such thing as a free lunch...or in this case "free oil change". In order to obtain the free oil changes you are required to have all of your major services performed at their dealership. Given that I typically do this anyway, I thought no big deal, I'll have them do my major service. That was until I made an appointment for 30k service. The service advisor emailed me a quote for my upcoming service and indicated it would be $550. This service is quoted on their website as costing $469. I emailed the advisor back to question the discrepancy. However, after 3 days I did not receive a reply so I called the advisor to question the discrepancy. He said that the price on the website must be wrong. Upon further review of the proposed services I learned that they were charging me for a multitude of high priced additives that Subaru does not recommend and things like inspecting your door hinges. I'm guessing this is how they jack up the maintenance cost and make up for free oil changes and any concessions that are given up during the sales process. At this point I emailed Todd the owner to point out the price discrepancy between the quote and what they indicate the cost to be online. Todd more or less told me that it didn't say that online. So, I cut and pasted the website link and sent it to Todd. It has now been 3 weeks and the mis information is still on their website. If you are going to have your car serviced at this dealership do your homework and pay for what you "really need". Don't buy their gimmick overpriced additives. If you use the coupons on their website and stick with real services and avoid the blotted extras you can get away without needing to take out another loan. More
Absolutely Awesome Subaru Dealership and Staff We recently took delivery of our new 2017 Subaru Forester with the new Eyesight technology from Manchester Subaru, and we couldn't be happier with the We recently took delivery of our new 2017 Subaru Forester with the new Eyesight technology from Manchester Subaru, and we couldn't be happier with the transaction. We purchased our new Impreza there in 2012 and knew this was the place to go for an excellent price on our next new Subaru. We live in central Massachusetts and live over two hours away, and I communicated by e-mail with Steve Silva who is the "best". I had secured a great price at another dealership after doing extensive research for pricing, and Manchester Subaru came through again with its "$300 price guarantee". Steve located the Forester and color of choice for no extra cost and held the car for three weeks while my wife and I were on a cruise. He had the dealership add a couple of accessories we wanted installed. He sent a representative to our home before the cruise with paperwork. Upon our return, we agreed upon a delivery date and our new Subaru was delivered to our home with everything installed as promised and at the agreed upon price. Steve is a man of his word, and an excellent representative of Manchester Subaru. The whole transaction was completed without leaving our home. At Manchester Subaru there is no pressure, the best price, courteous staff, and free delivery. We couldn't be more pleased with our new car purchase from Manchester Subaru. More
Great Deal and Passionate Sales People We got one of the best deals possible here. We ended up being upside down on our trade-in but Manchester Subaru worked with us late into the night to We got one of the best deals possible here. We ended up being upside down on our trade-in but Manchester Subaru worked with us late into the night to find a price we were comfortable with. We worked with Ryan and Anthony and both were patient and personable. Anthony went above and beyond to make sure we could afford what we wanted. I believe this dealership went the extra mile to earn our business. More
Wonderful Experience While searching for a new 2017 Subaru Outback in the greater Syracuse NY area I stumbled upon Manchester Subaru. From my first call I was hooked on a While searching for a new 2017 Subaru Outback in the greater Syracuse NY area I stumbled upon Manchester Subaru. From my first call I was hooked on a good feeling. I worked with Greg and he was honest and knowledgable.He gave me a great price and had the car delivered to me 275 away free of charge. There were no hidden fees or surprises at any point in our dealings..Best car buying experience ever.. More
Amazing and very informative Car experience with Greg I had the pleasure of working with Greg at the Subaru of Manchester location after having a terrible experience at the Wakefield location! He was so n I had the pleasure of working with Greg at the Subaru of Manchester location after having a terrible experience at the Wakefield location! He was so nice and informative of the whole process of buying a car from start to finish since this was my first car purchase. He personally delivered the car to my home and thoroughly explained every detail of the car and showed me how to set up features that the car came with. Made the process so easy and less stressful. Also, he informed me if I had any troubles with the car that he is one call away!! Now that is customer service!! Went above and beyond. Truly happy and grateful to have met such a great salesmen!! Bonus- he's so funny! Please go to Greg if you ever want to buy a car from subaru. You will not be disappointed! I will be referring him to my friends and family. Go to the Manchester location if you want great customer service and a friendly atmosphere. More
Genuine Salesman Vern was very delightful to work with. He made the purchase process easy and was extremely helpful through the very end. Would definitely recommend Ve Vern was very delightful to work with. He made the purchase process easy and was extremely helpful through the very end. Would definitely recommend Vern to our friends and family. More
Worth the Trip I recently purchased a Subaru Outback from Manchester Subaru and was completely satisfied with the whole experience. This dealer offered me the vehicl I recently purchased a Subaru Outback from Manchester Subaru and was completely satisfied with the whole experience. This dealer offered me the vehicle of choice, competitive pricing, and wonderful customer service. There was no hard sell, and I was treated with respect. I recommend buying your next Subaru from them without hesitation. More
Poor phone skills I called to schedule an appointment to get my oil changed. I needed it done as soon as possible due to a trip I was about to take 3 days later. They w I called to schedule an appointment to get my oil changed. I needed it done as soon as possible due to a trip I was about to take 3 days later. They were unable to help me with a time that worked for me which is upsetting but understandable given the short time frame. However, as I was telling the lady on the phone that I would have to go somewhere else to get my oil changed she hung up on me mid sentence without a sorry or goodbye. This left a bad impresion with me and although I bought the car there I doubt I'll go back for anything else anymore. More
they look to please My Subaru Journey started in 2002. I came to Subaru then because of high marks given by a reputable consumer magazine. Todd, the owner talked to us My Subaru Journey started in 2002. I came to Subaru then because of high marks given by a reputable consumer magazine. Todd, the owner talked to us personally and showed us around-not bad. Since then I have been in a Forester and never regretted it. I have been a repeat customer at Manchester Subaru and the staff shows their appreciation every time. Currently, I'm in a 2015 Forester and my service visits have had unanticipated courtesies, showing me they want me to come back. They included complimentary hand car washes to interior vacuuming, I also want to thank their sales staff(Mr Wadsworth) for helping me get my cell phone coupled with the Blue Tooth system-very important for hands free driving. Todd and staff do a tremendous sales business but still recognize me as part of their success. More