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Ira Subaru of Manchester
Manchester, NH
823 Reviews
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June 05, 2017
Ridiculous scammy experience; salespeople are bullies STAY FAR AWAY. Horrendous experience trying to lease a WRX back in January. I've been putting off writing this just because I don't even know where t STAY FAR AWAY. Horrendous experience trying to lease a WRX back in January. I've been putting off writing this just because I don't even know where to begin. I feel bad for the owner, Todd, because he seemed like a nice guy once this escalated to his office. He's just surrounded by idiots who are either incompetent, malicious, or both. They royally screwed up my sales taxes in Virginia AND scammed me on my trade-in until I got the owner involved. I was 99% confident that Virginia requires all sales taxes to be paid up front before they will register the car, and the finance manager, Jose, assured me "leasing is different. Virginia collects the sales tax from Subaru each month." He also told me it only needed to be on the leased portion because once the car is resold, the new owner would pay sales tax on the remaining value. I'm pretty sure VA also likes to get their taxes at every turn and wants it on the full value. But, since he's a finance manager and this should be his specialty, I believed him. We signed a binding contract that confirmed my payment would be $354/mo on the road. I go up and pick up the car and drive it back, only for Jose to call a week later to say that Subaru rejected the deal because, lo and behold, he screwed up the sales taxes. VA does want it all up front, and on the entire sales price of the car. He said he was sending me a new contract to sign that would change my payment to $375/mo. I stopped him and said, hang on, I have a legally binding contract with your signature and mine that says I pay $354/mo. I'm not paying a penny more. He said "I can't argue that with you, you'll have to talk to Bob, the GM, I'll ask him to call you." Bob never called. Instead, just some regular sales manager, Darren, called me: and boy was he a bully. He launched right into "you're responsible for the taxes, not us, so the screw up is not on us, it's on you." Um, I told your idiot finance manager what the rules were down here and he refuted me and chose to do it his way - the wrong way. Not my fault. I accused him of a "bait and switch" and he retorted "You know I love when morons like you use that term--" I hung up. I wasn't about to be insulted by lower management at the dealership that was actively screwing me. He called back 10 minutes later and asked "Can we try again?" I said sure, thinking he was going to cool down. Nope. Launched into a new idiotic tirade about "if you don't sign the new contract, you don't get the car registered, which means it's still registered to us, so it's a matter of theft." Frustrated with this jerk, I said, "OK, hire a tow service, bring my trade in back down, and you can scoop up the WRX and take it back. See you in 10 hours." He said "no, we're not going to do that. I'm going to call your local police and report it stolen." Really? You're going to try and have me arrested based on your financial screw up? I called my local PD and headed them off, and told them I had a signed contract with both of us and they were trying to bully me into paying more because they didn't know VA's simple laws. The police basically laughed at Manchester's pathetic attempt and said "this is a civil matter, if we get a call from them and you show us a signed contract, we're gonna turn around and leave." I called Todd, the owner, thinking maybe he could talk some sense into Darren before I had to hire a lawyer. I left him a voicemail. Darren called again, 10 minutes later, saying he got the voicemail - I'm sorry, are you rooting through your boss's boss's private messages? - and that Todd was "out of the country in Hawaii." (Hawaii is in the US, so that tells you the amount of brain power we're dealing with.) Ultimately, I think he realized he wasn't pulling the wool over me too hard, so he boosted my trade allowance to basically break the difference with me, raising my lease to $363/mo. I didn't feel like flying back to Manchester 3 times to sue them, so I decided to take the $9/mo hit and just try to discourage all of you reading this to STAY AWAY. It gets worse: I had traded in my previous lease Subaru Legacy as part of the deal, of which the buyout was $14,300 because of $800 in incorrect property taxes that were still on the account. Manchester Subaru and I agreed that they would buy the car for $13,500, and I would roll the remaining $800 into my lease payments, and later, Subaru Finance would refund it to me once the incorrect taxes were refunded to them. That was also on the signed contract they apparently like to ignore. After the property taxes were refunded to Subaru Finance, I called down to ask when to expect my refund check. They said no refund was due because Manchester Subaru quietly called back after the taxes were refunded - WEEKS after I traded in the car - to get a new payoff of $13,500. Repeated calls to Darren/Bob went unanswered. Finally when I backed Todd, the owner, into a corner, he paid up. But such a ridiculous scammy experience here. STAY AWAY. More
by JTE
Employees Worked With
Darren Gale, Todd Berkowitz
May 02, 2017
Horrible customer service Have been trying to have a simple thing taken care of since March, zero follow throughout. Spoke to two different people in service and both have comp Have been trying to have a simple thing taken care of since March, zero follow throughout. Spoke to two different people in service and both have completely blown me off. Left message for general manager no call back. If I have a simple problem and I can't get any service what's going to happen when I need something bigger! Horrible customer service. More
by Windham
Employees Worked With
Service Department
April 21, 2017
Very disappointed I went to Manchester Subaru to buy my second car from them (my 5th Subaru overall) and had a very disillusioning experience. I went to Matt Knezevic b I went to Manchester Subaru to buy my second car from them (my 5th Subaru overall) and had a very disillusioning experience. I went to Matt Knezevic because he is the Sales Manager. Matt Knezevic offered me $4,000 less than book value for my 2013 WRX, for a trade in towards the purchase of a brand new Impreza in cash, even though I had bought the WRX from him, and had all the services done at Manchester Subaru, and had taken great care of my car. He offered me $13,000. He told me if it needed new tires, the dealership would have to pay $800 to replace the tires. This was so untrue. I went to Town Fair Tire, and they quoted me $323 to replace all four tires. And the dealership pays less than that. I decided to sell my WRX privately. I sold it for $17,000. So he was offering me $4,000 less than what it was worth, even though I was coming to him to buy a brand new car. I bought a 2017 Impreza through Manchester Subaru, despite my misgivings. The car had a gouge in the center console which had to be replaced. The fog light switch did not work. There are still switches that do not work in the car and I have to bring it back in. But I will not go back to that dealership. I feel they do not value repeat customers, and care only about the bottom line. Mr. Knezevic was very misleading and dishonest. More
by Jennifer J
Employees Worked With
Service Department, Matt Knezevic
April 16, 2017
Wanted to Sell the Car to my Boyfriend, Not To Me. I've been in the market for a used Subaru and I came to this dealership with the intention of looking around and understanding what's available, what I've been in the market for a used Subaru and I came to this dealership with the intention of looking around and understanding what's available, what the going prices are on used Subarus from different years, etc. I am new to the used car game and still in the research process; I was not looking to buy that day. However, my experience did ensure that I will not come back to Manchester Subaru when I am ready to make a purchase. I came with my boyfriend and after we had walked around the lot and looked at the used cars, we went inside to ask a few questions. Steve Silva was happy to answer questions for us, or at least, as I soon discovered, happy to answer questions for my boyfriend. Now I understand why it may be a little hard to take me seriously; I'm eighteen and when I eventually buy a car my dad will be paying for it. And if I had come to the dealership with my dad, I would absolutely understand why Mr. Silva would direct his attention toward him rather than me. However, I came with my boyfriend who is also eighteen and has also never bought a car before. We made it very clear to Mr. Silva that I was the one looking to buy a car (and also that I'm actually a little older than my boyfriend) and he still refused to take me seriously, directing all of his attention toward my boyfriend and even demanding after I gave him my phone number -- for contact about cars that just came in this weekend -- that my boyfriend give his number, because apparently mine was not sufficient or he couldn't contact me or something like that. This experience was very frustrating to me because I consider myself an independent woman. The reason I'm looking for the car rather than having my dad look for it is because I want to understand the process of finding and buying a car for the future, because I'm not a woman who wants to sit passively by and let the men in my life do things for me. Mr. Silva's automatic expectation that if two young people come in asking about cars, he ought to talk to the man, was startlingly old fashioned to me, and frankly completely unacceptable. More
by WomanWhoDrivesACar
Employees Worked With
Steve Silva
April 12, 2017
2 Bad Experiances In 2015 I attempted to purchase a outback from this dealership. They had published on their website bring us your best quote and we will be it by 500$ In 2015 I attempted to purchase a outback from this dealership. They had published on their website bring us your best quote and we will be it by 500$. I procured my best quote and they refused to beat it. In 2017, I found an ad on autotrader for 2 used subarus that I was interested in for my kid. I went to inquire about them and they told me they wont sell them to me. The sales person insisted they were junk and that I should buy a more expensive one. They gave me every excuse why they wont sell them to me and that they are required by law to list them, but they wont sell them. I find this dealer to be extreemly shady, and would never do business with them. If you are in the market for a Subaru in southern NH go to Prime Subaru in Hudson and stay as far away from Manchester Subaru as you can. More
by vinny
Employees Worked With
Steve Silva
April 06, 2017
Service Dept. DD run with my WRX I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my WRX a I brought my 2015 WRX into Manchester Subaru for its 48,000 miles service on Sunday March 26th for its 9 a.m. appointment. After I checked in my WRX at the Service Kiosk at 9:10 a.m. I walked down to Dunkin Donuts to kill some time while I waited for my car. At 9:30 a.m. I looked outside and saw my 2015 WRX in the Dunkin Donuts parking lot. I thought this was strange because my WRX was supposed to be getting serviced. But then I saw a Subaru Technician in line at Dunkin Donuts getting Coffee and Donuts for all the technicians at Manchester Subaru, using my car. This poses many concerns, what happens if he got into an accident or hit someone or spilled coffee all over my interior. And at this point they had wasted 20 minutes of my time, which shows a lack of respect for a customers valued time. I took a picture of my WRX in the parking lot and watched the technician drive away. I waited until my car service was completed and walked back to Manchester Subaru. I showed them the picture of my WRX in the Dunkin Donuts parking lot and due to the unprofessionalism of the technician they comped the full cost of the service. I asked if they could notify the owner of what happened and have him give me a call when he gets into the dealership on Monday March 27th. Today is Thursday April 6 and I have still received no call. Being a customer for 2 years, I am extremely disappointed in the lack of professionalism and respect at Manchester Subaru. This clearly shows that Manchester Subaru does not care about their customers. More
by vincent7535
Employees Worked With
Service Department
March 28, 2017
They will try to get you to overpay for service you don't ne I bought my car here at the beginning of 2015 and have been participating in their "free oil change program" which stipulates that I receive free oil I bought my car here at the beginning of 2015 and have been participating in their "free oil change program" which stipulates that I receive free oil changes as long as I bring my car to them for regular service appointments on a schedule. I have followed that plan for 2 years to a T. Now today I bring in my car for the scheduled free oil change and I am told that I actually need to have a $270 service done. When I ask to see documentation, or a copy of the plan I am following, they tell me they don't have it anymore, but can assure me "this is what is required." After some time trying to get documentation or anything that would back up what they are saying, I am given a pamphlet with suggested service. The pamphlet itself says I do not need that $270 service until my next visit. When I point this out to the man working in service, he tears up the pamphlet he had just handed me and says "that's a misprint." When I ask why they give it to customers if it's a misprint, he tells me they don't give it to customers. He literally had just handed it to me, and then told me they don't give it to customers. These pamphlets are all over their service counter. These people are con artists. They tell you whatevery they think they need to get you to overpay for service. Absolutely DO NOT TRUST. More
by Tim James
Employees Worked With
Service Department
February 28, 2017
Horrible customer service I bought my first Subaru from here, after visiting 4-6 suburu dealers in MA as i live in MA. Ive also sent 2-3 of my coworkers to them who ended up b I bought my first Subaru from here, after visiting 4-6 suburu dealers in MA as i live in MA. Ive also sent 2-3 of my coworkers to them who ended up buying from them. The sales rep Gary was very helpful and responsive which made me buy from a dealer 50+ miles from my place. "Free oil change" was not the deciding factor but was an attractive feature UNTIL I saw the real face of their service department. The service scheduler will never honer the request of a loaner even if u just need it for and hour and once in a year, equally rude was her manager Taylor Lowe adamant on their POLICY to not give a loaner for any service less than 3 hrs., and the xxxx with customer satisfaction. Ive done 3-4 service with them and every time they just refuse the loaner. And the service is also a fraud which will charge you over than standard for the major service (which has to be done by them to honor free oil change for life). Its well said you should never judge the book by its cover, well applicable to this dealership. DO NOT FALL FOR THIE CLAIM OF LARGEST SUBURU SELLER IN NEW ENGLAND. The servicing department sucks big time. Its a matter of few months when other suburu dealer with very good service department and respect for customers will beat them. Will never recommend them to anyone of my friends or coworkers ever!!!!!!!!!!! More
by Victor
Employees Worked With
Taylor lowe, Service Department
February 07, 2017
Extremely hostile sales manager I look forward to never stepping foot in this dealership again. I shopped around at several Subaru dealerships to get the best price I could find. Mos I look forward to never stepping foot in this dealership again. I shopped around at several Subaru dealerships to get the best price I could find. Most dealerships I visited were fine with this, but the Sales Manager at Manchester Subaru was openly hostile to me. He offered me an insulting price to start, and when I said that I was going to visit other dealerships he immediately offered me a lower price, insisting that nobody would be able to beat it. However, this price was only available if I purchased immediately. I told him that I was going to do my due diligence and visit other dealerships, and he began insulting me saying that I was wasting his time and asking why he should do all this hard work (Sorry, what hard work? Doing your xxxx job?) if I was only going to end up buying elsewhere. Of course the very next place I visited handily beat his price without even knowing I already had a number for them to compete with, and they managed to do it without insulting me in the process. I would avoid this dump at all costs. More
by ForresterShopper
Employees Worked With
Darren Gale
February 06, 2017
Terrible service This place is a joke. Do not buy from them ever. I bought a 2015 Subaru from them in June. The first rainstorm the entire car was soaked due to a faul This place is a joke. Do not buy from them ever. I bought a 2015 Subaru from them in June. The first rainstorm the entire car was soaked due to a faulty windshield replacement. I asked them to pay for repairs. They refused. Then, this winter I went to put on snow tires, and found that they were already on the car. Who sells someone a car in June with winter tires on it???? I was also lied to and told there were "fantastic, brand new all season tires" on it when I purchased the car. I emailed three times to discuss the matter, and no one responded. When I got through to someone they said "what do you want us to do?". Ummm well apologize to me? Maybe let me buy all seasons for cost since I probably wrecked the crappy winter tires you put on it driving it all summer? Do not buy from them. They suck. More
by LauraV
Employees Worked With
Russell Knee
