Ira Subaru of Manchester

Fairly priced The car prices were lower here than anywhere else we looked. I would recommend this dealership for anyone looking for a Subaru. It was a painless expe The car prices were lower here than anywhere else we looked. I would recommend this dealership for anyone looking for a Subaru. It was a painless experience. More

Good experience, stand up sales team Good experience, and trustworthy sales associates. Never felt pushed. Was able to communcate via text before hand to narrow down what I was looking fo Good experience, and trustworthy sales associates. Never felt pushed. Was able to communcate via text before hand to narrow down what I was looking for so that I didn’t need to waste time wandering the lot. Also worked with me when we hit a snag in financing and honored what they said to get me the overall better deal. The facilities do need updating and parking is at a premium (as of 8/26/2018) which is the reason for the loss of a star, but I was told a new building is in the works! More

Time well spent! 4/5 stars, overall experience 5/5 customer service 4/5 time efficiency 4/5 Quality of comfort at dealership (environment) 5/5 detailing and mainte 4/5 stars, overall experience 5/5 customer service 4/5 time efficiency 4/5 Quality of comfort at dealership (environment) 5/5 detailing and maintenance of new car. *customer service*5/5 I purchased a new Subaru impreza sport from Prime Subaru in Manchester in August 2018, Steve Silva from Prime Subaru, was more than helpful in helping me get what I wanted for around the price I wanted. No aggravating confrontation, or cheap sale tricks were pushed on me during our negotiations! *Time efficiency* 4/5 Overall the time it took from walking into the dealership, test driving, paperwork and detailing took about 4-5 hours! This is a little longer than I initially wanted and felt things could have been sped up! Having everything together and presenting offers with rates already figured out would help improve this process. Instead of 'beating around the bush', a lot of people(myself included) prefer an expedient process. *Quality of comfort*4/5 My time at the dealership was mostly pleasant, my only complaint would be that the background music was unnecessarily loud. Making negotiations was rather annoying (having to think over the music) and as a result made the whole process feel slower. However ultimately was only disappointing aspect. *Deatailing and maintenance*5/5 After sealing the deal, I received a full tank of gas and a full detail of the new car. This was an exceptional service as Steve Silva, made sure every detail was exactly how I wanted and even after returning the car after detailing. I was slightly unhappy with some of the cleaning. Without hesitation Steve made sure it was brought back immediately and detailed to my exact liking. If it wasn't for the wonderful service Steve Silva provided I would have wanted this category a 3.5/5 but thanks to Prime Subaru's awesome customer service I couldn't deduct stars in this category! Thank you Steve Silva for all of your help and thank you Prime Subaru for my new car! I will be back in the future! More

Oil change and general inspection Prime Subaru is a very nice facility with a comfortable waiting room for service customers. All employees are extra friendly and helpful every time I Prime Subaru is a very nice facility with a comfortable waiting room for service customers. All employees are extra friendly and helpful every time I’ve gone for sales and service. More

Quick inspection turned wrong! Came in for a quick inspection, but with the help of everyone there they found a nail and bad brakes that needed replacing. Since my job requires me o Came in for a quick inspection, but with the help of everyone there they found a nail and bad brakes that needed replacing. Since my job requires me on the road constantly this saved me the unfortunate event of breaking down. More