Ira Subaru of Manchester

Ira Subaru of Manchester responded

Hello Jamie Smith. I understand that you feel your interaction was terrible but we did explain everything to you before and after your appointment. As mentioned you were part of a “Free Oil Change” program from the previous owner of the dealership, roughly 6 years ago that we said we would work with you even though you had nothing in writing or a contract of any sort. We explained that those programs offer free oil changes when you do all of the service work at the dealership but since you do not want to do any service work with us, and you want to do it elsewhere, we cannot honor a free oil change that someone else gave you and that your actually giving your repair work to a different business. If you have anything in writing that says other wise we will be more than happy to review it with you. Fell free to reach out to me with any additional questions or concerns at sdasilva@group1auto.com Steve DaSilva General Manager

jamietakara responded

Nothing was explained to me before my appointment, i didn’t ask to be apart of the offer at 2nd st , you (subaru) offered it to carry over , nobody ever said “we would work with you “ there’s nothing to work with. me about , i bought a car on 2nd st w free oil changes life of the car promotion at that time . If subaru didn’t wanna honor it anymore in year 3,4,5,6,7,8,9,10 all anybody had to do was tell me as of so so we will not be honoring the 2nd st oil change , all was needed was commutation to me . easy peasy instead you guys treat me like a xxxxxxx for three years instead of just ending the honor system . period . it’s not like i bought two cars from you and have been a customer for 10 years . but all you had to do is man up and tell me your ending the program . i never said anything about work getting done elsewhere i said i will be back monday to discuss Trade in options .!which would give you more money on a 3rd car, from this response i can totally see why the service department and my feeling are validated. You’re just as terrible as they were to me . I bought two cars from you i gave you my life savings on my subaru . isn’t your subaru motto love and happiness to all all about love and compassion. i don’t feel any of that , i feel extremely targeted over a program i didn’t ask for . and a weak car dealership that could have ended it at any time and didn’t and takes it out on me for 3years because i can afford to fix 4k worth of work at my oil change appointment that took 2 hours . still haven’t apologize at all for the wait time and or why i was waiting that long . you wasted my time and no one even cares . my service advisor did not have my best intrest that day but nobody is addressing that , also do you know what it feels like to be told you need 4k worth of work when you have wasted 2hours of someone’s day and they got up at 6 am had to go to work at 7pm and didn’t get a nap in . It’s a shock response. not pleasant feeling .

Ira Subaru of Manchester responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! Thanks again for the recommendation, and have an amazing day!

Ira Subaru of Manchester responded

Hi Cindy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the Josh here at Ira Subaru Manchester! Thanks again for the recommendation, and have an amazing day!

Ira Subaru of Manchester responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Ira Subaru of Manchester responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Ira Subaru of Manchester responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Ira Subaru of Manchester responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!