Ira Subaru of Manchester

Service Plans "bumper to bumper" April 2018 we bought a 2015 Subaru Outback. The vehicle had been a lease. The price was expensive but my wife liked the car. The finance guy (Vietnam April 2018 we bought a 2015 Subaru Outback. The vehicle had been a lease. The price was expensive but my wife liked the car. The finance guy (Vietnamese guy working on Saturday, April 7, 2018 so we all know who this was) sold us a "Bumper to bumper" 100,000 mile maintenance plan. I don't know what we paid for that plan but both me and my wife remember him saying "bumper to bumper" over and over. I do remember it being in the thousands of dollars for the plan. We got a coupon book in the mail for the maintenance. Very 1980s like. Very unnecessary except designed to make life hard on the buyer to use the plan. It's only good at the Manchester location and it was sold to me by the Manchester location and yet the maintenance department doesn't have it in their computer database. Very 1980s. Very designed to make life hard on the buyer. The plan was not at all bumper to bumper. It covers oil changes and tire rotations and a multi-point inspection (all car dealers love to do the inspection so they can find things wrong and charge to fix them so calling this a feature I'm paying for seems like a terrible business practice and really lets just call it a scam). So, when I was told that things like a 30,000 mile check up would be covered and a 60,000 check up would be covered that was a 100% a lie. Some parts are covered for 30,000 miles but otherwise it's oil changes and tire rotations for 6 years or 100,000 which is not the 10 year/100,000 plan I was told I was buying (and actually it's only 72,000 miles for parts of this plan - the oil change part). And looking at the coupon book I don't even see tire rotation. Nothing was real. This was absolute theft. I looks like I paid thousands of dollars for 6 years of oil changes. And since these discussions with the finance guy aren't recorded there is really no record of what was said and what was sold to me. I do know that on his chart we bought the best "bumper to bumper" plan he had to offer. I have a paper saying Platinum. I can't imagine what the worst plan included. Let's hope there isn't a lot of maintenance needed, although today I am getting new tires because one tire was already going bad when I bought the car. The car has 27,000 miles on it. I've put in 9000 miles in the last year since I bought the car. This is a stupid $800 to have to spend. What does a platinum bumper to bumper plan include and if Subaru responds, why was I consistently told this was a bumper to bumper plan when the service team feels this is an oil change and tire rotation. More

Lease your Forester elsewhere I turned my old Forester lease in for a new one..excess mileage was to be included in new lease...Chase is now charging me $102.00 for excess mileage I turned my old Forester lease in for a new one..excess mileage was to be included in new lease...Chase is now charging me $102.00 for excess mileage,,,which i wont pay as it was part of the DEAL..credit score is taking a hit,,,,dealer won't stand behind salesman's word,,,,there are a lot of more honest Subaru dealers out there...go somewhere else! More

New Forester I had a good experience with Steve Silva at Prime Subaru in Manchester, NH. No hassles, good deal. Quick in and out buying the car. I had a good experience with Steve Silva at Prime Subaru in Manchester, NH. No hassles, good deal. Quick in and out buying the car. More

Take your car for service literally anywhere else The real issue was how condescending and rude my service advisor was. Not sure if it’s because I’m a young female, because none of the older male cust The real issue was how condescending and rude my service advisor was. Not sure if it’s because I’m a young female, because none of the older male customers he spoke with seemed to have the same attitude. He listed several issues with my car but when I asked “so what does that mean” and “can you show me where,” he just repeated the same thing he had said, verbatim. Didn’t even recommend solutions or fixes (i.e. suggesting an auto body shop). I just don’t understand what I did to xxxx him off or why he had to have such an attitude, every other Subaru dealer I’ve been to has prided itself in customer service. When my car was done being worked on he dumped my papers at the cashier and told me to sign without explanation. At that point I felt too embarrassed and belittled to ask him any more questions. I came to this dealer because it was the closest to me, but as soon as I left I drove to another service center who helped me get the work I needed done instead. More

Love my new Subaru :) Wonderful experience leasing my new Subaru Impreza. Jack B. was so helpful, friendly and professional. He made sure that I was happy through the whole Wonderful experience leasing my new Subaru Impreza. Jack B. was so helpful, friendly and professional. He made sure that I was happy through the whole car leasing process; making it a smooth, no pressure experience. Thank you! :) More

Second car from this dealer. This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and This was second car from this dealer. Most people are wicked nice and present. My experience was poor communications, very shady finance pratices, and a very lackadaisical attitude. I had purchased this car on a Sunday and struggled to have the deal modification made as it seemed like way too much work for the staff, So on would figure that after five full working day the car was not ready, had only a half tank of gas (promised full tank) and no State inspection sticker, They did no provide all the keys for the car.either. Seems like the attitude was do not worry just come back. Poor service, and not fully support the gold extended warrentee For me it is time to find a reputable dealer. I now regret not going to the Nissan dealer. More

Another Subie! This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the This is my second time at this location. Everyone is friendly, helpful and patient with explanations. I would def recommend Prime and either of the two gentlemen that have helped me with my vehicles (Steve Silva or Niko N) More

Subaru experience with Prime Subaru Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. Great experience.with Randy was a pleasure to work with. He was very informative and patient showing me new things about the car I bought. More

Recall Service I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. I left my two Subaru vehicles for recall service to replace passenger airbags. Services performed as promised. Polite, efficient service technicians. Parking in lot is tight. More