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Ira Subaru of Manchester
Manchester, NH
823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 25, 2019
Inspection We took our Subaru in for the annual inspection and a tire check. The inspection is Free! The service staff are very professional and friendly We lo We took our Subaru in for the annual inspection and a tire check. The inspection is Free! The service staff are very professional and friendly We love this dealership and will be buying our next Subaru from them. ??😁 More
by Mielchat
Employees Worked With
Charlie Foster, Service Department
May 17, 2019
Prime Subaru in Manchester is exceptional! Prime Subaru Manchester was by far the most positive experience I’ve ever had buying a new car. Prime Motor Group will be the dealership I use for any Prime Subaru Manchester was by far the most positive experience I’ve ever had buying a new car. Prime Motor Group will be the dealership I use for any car purchases going forward, my family will use them as well. Zachary and Mike Bickford are exceptional professionals and made my experience a dream come true. More
by LaurenS88
Employees Worked With
Zachary Bickford Michael Bickford Georgina Matt Abbott
May 16, 2019
Recall part I had a recall on my crosstrek. Staff is always professional and nice. I was out in 45 minutes, when I was told it would take an hour. I had a recall on my crosstrek. Staff is always professional and nice. I was out in 45 minutes, when I was told it would take an hour. More
by Ljoy
Employees Worked With
Timothy gleason, Service Department
May 15, 2019
Still waiting General Sales Manage Steve promised to call me in a post here on 4/18 regarding a complaint about ..my recent lease.....you guessed it....I'm still wa General Sales Manage Steve promised to call me in a post here on 4/18 regarding a complaint about ..my recent lease.....you guessed it....I'm still waiting... More
by jeff
Employees Worked With
Steve Carnevale
May 15, 2019
Never Delivered Vehicle after 10 weeks I purchased a vehicle through Prime Subaru on February 27th 2019. The check engine light was on, but I was told by my sales man Steve it had been to I purchased a vehicle through Prime Subaru on February 27th 2019. The check engine light was on, but I was told by my sales man Steve it had been to the dealership and diagnosed, as shown in the carfax report they provided. Steve was great I'd buy a car from him in the future if it isn't through prime. The following week I called looking for the truck since a catalytic converter replacement is a quick job. I was told they were working on it and it should be ready by the end of the week. A couple of weeks later and multiple blown delivery dates I was offered a loaner vehicle. I declined and asked for a remote start installed. Around the first month of waiting and being told it was almost ready I received a loaner truck. On 3/25 the sales manager left me a message stating they wanted to back out of the deal. I asked to speak with him and the general manager. We sat down in which I had waited that long for the vehicle I wanted it delivered per the contract. John (general manager) proceeded to ask me if I was trying to play hardball and started screaming at me demanding his loaner returned on the spot after I mentioned I felt I was being jerked around with all these blown delivery dates. On April 3rd the sales manager left me a voicemail asking me to come in to meet with them about the truck. John stated he was told it would need a short block which I said didn't make sense for the code it was throwing (lean bank 1) and he would put an engine in if I wouldn't back out. I figured a week to have an engine replaced tops. The loaner vehicle was swapped out for another, and Gus told me to make sure I am making my payments. 4/8 Gus called and said engines are expensive so they wanted to bring it elsewhere for another opinion. 4/11 the truck was suppedly rediagnosed and should be ready soon. On 4/19 I was told some parts were back ordered and I should expect the truck the following week. On 4/29 I was told the truck was almost ready they were wrapping it up. Gus would not tell me where the truck was being worked on, it was previously at ford of londonderry because "they try to support shops within the prime group" On 5/8 I decided prime had no intention of delivering the vehicle since it was at a factory dealership for over 2 months and decided to go else where. I was advised even though the contract stated after 8 weeks I could back out if the vehicle was never delivered with no penalty and any money returned I was locked in since I made my payments. Which made sense as to why Gus told me to make sure I pay for it. On the 9th John agreed to pay back the original loan amount plus the interest I paid. He said instead of them writing me a check for the total amount he would write a check for the interest and pay the lender directly. I received a check that night for my interest. 5/14 I noticed they only paid the payoff which did not include 2 months of principal. John stated he felt I had been "made whole" since they had given me a loaner and I "made payments to keep the contract together". I made the payments to purchase the vehicle which was never delivered. More
by Notruck
Employees Worked With
John, Gus
May 02, 2019
Quick Fix! Subaru helped me get road side assistance and fix my car speedily. I had a brake light recall and they fixed in the day after i brought it in. Subaru helped me get road side assistance and fix my car speedily. I had a brake light recall and they fixed in the day after i brought it in. More
by Hannap831
Employees Worked With
Service Department
April 27, 2019
service appointment I called and got a service appointment very quickly to have my air conditioner looked at. The shuttle service is a great feature! Thank you I called and got a service appointment very quickly to have my air conditioner looked at. The shuttle service is a great feature! Thank you More
by DTL Forester
Employees Worked With
Armand , Mark Rowe, Service Department
April 25, 2019
Review Nice waiting area and service done on time. This was a recall so there was no charge. Work was done on time. Satisfied with service Nice waiting area and service done on time. This was a recall so there was no charge. Work was done on time. Satisfied with service More
by Pat8509
Employees Worked With
Service Department
April 24, 2019
Great service! Russell in service was able to get me in quickly for an oil change and inspection, very good with customer service! Will come back because of the grea Russell in service was able to get me in quickly for an oil change and inspection, very good with customer service! Will come back because of the great service. More
by Subaru
Employees Worked With
Service Department, Russell Knee
April 20, 2019
Great pressure free dealership My experience with Prime Subaru of Manchester was great. Staff was very knowledgeable and helped my find the perfect car. I did not at any point fee My experience with Prime Subaru of Manchester was great. Staff was very knowledgeable and helped my find the perfect car. I did not at any point feel pressured to buy. Overall was a great experience and would highly recommend Prime Subaru to anyone looking for a great car and polite sales staff. More
by Sobo
Employees Worked With
Georgina Young
