Ira Subaru of Manchester

Owes me $2900!! 6 months later TL;DR Bought my first car here, they owe me $2900 and didnt send it 6 months later. Also let me drive off the lot with my car w/o insurance, licens TL;DR Bought my first car here, they owe me $2900 and didnt send it 6 months later. Also let me drive off the lot with my car w/o insurance, license plate, or title. So, I bought my car here at the end of September 2019 as my first car purchase. I worked with the sales manager Steve, and finance manager Matt. I went in knowing which car I wanted and how much I would pay, it went fairly well and paperwork seemed to be done quickly. But, I didn't realize they seemed to be rushing me out. Once I got home and went to get car insurance the insurance guy needed paperwork I was never given and informed me the dealership legally isn't allowed to let me drive away without insurance or a license plate in MA. So I asked for the paperwork and Steve said he fast shipped it to me, but a few days later I didn't get it and asked again but all calls were ignored. So after 6 days I went into the dealership and the paperwork was sitting on his desk, which I needed to register and insure my car. That day Oct 2nd 2019 I also cancelled a $2900 service agreement which they didn't pay to anyway but I took out on my loan. Now its April 6, 2020, and after many failed attempts at calling/emailing and a few successful in person talks I still don't have the money they keep promising to send (to my lien holder but they never received it, and neither has the service company). When I went in Feb 13th 2020, Matt told me a lot of people haven't received their refunds so I'm sure many people are being screwed over waiting for their money. So I would never buy a car here, it may seem easy at first but fighting for the paperwork and refunds takes so much more work than it should. There's also so much more I don't have space to write out. More

Bent over backwards for me! During the time of COVID 19, Prime did a great job taking care of their customers. They came to me! Prime did a great job taking care of their customers. They came to me! More

I had the best experience buying my first car with help from Jeremy McKenna, who was kind Knowledgable. I was so nervous and I knew nothing about anything but He made car buying easy and fun! I recommend a from Jeremy McKenna, who was kind Knowledgable. I was so nervous and I knew nothing about anything but He made car buying easy and fun! I recommend anyone to go buy a car from Prime Subaru with help from Jeremy! More

Attentive to all my concerns. Let me know what the costs would be before hand and took care of recall issues all at the same visit. would be before hand and took care of recall issues all at the same visit. More

Entire experience was pleasant. Salesperson, finance manager both sensitive to my questions, which were answered honestly and carefully. My first exposure to Subaru was very impressive. manager both sensitive to my questions, which were answered honestly and carefully. My first exposure to Subaru was very impressive. More

So far I’ve had a great experience dealing with prime Subaru with the purchase of my new car. Thanks mostly to my professional and well informed sales person. Subaru with the purchase of my new car. Thanks mostly to my professional and well informed sales person. More

Very busy sales floor right after opening. Didn’t expect to go home with a new car. But Gary Smith made it happen. Pleasant experience. to go home with a new car. But Gary Smith made it happen. Pleasant experience. More

Purchased a Subaru Forester Touring March 5. Dealing with Charlie Foster was most rewarding as he gave the best customer service and cared so much. with Charlie Foster was most rewarding as he gave the best customer service and cared so much. More

Tim Gleason did an “extraordinary” job on the two recall services I had today. He was prompt starting, informative on the question I had, and ahead of schedule finishing. I appreciate the “outstanding” se services I had today. He was prompt starting, informative on the question I had, and ahead of schedule finishing. I appreciate the “outstanding” service Subaru Prime provided. More