Ira Subaru of Manchester

I purchased a brand new car and of course they always want you to purchase the extended warranty. I was unable to leave the dealership without the warranty. I sat there for hours explaining how I didn’t want you to purchase the extended warranty. I was unable to leave the dealership without the warranty. I sat there for hours explaining how I didn’t feel the need or want for it as I couldn’t afford it. After hours went by of saying no I finally said whatever just put it on because they assured me it was an easy process to remove. Within a week of purchasing I tried to remove it over the phone but they told me I had to come in person ( it took me multiple hours to drive there and this was not discussed ) Anyways, moving forward I didn’t feel comfortable enough to go alone so I brought my fiancé into the dealership with me. My fiancé explained that we want the warranty off and the sales man told him to let me speak for myself. I quote “are you going to be in her life in the next three years when her car breaks down”. This gave me a uneasy feeling, first of all it was very disrespectful, second of all that made me feel as if I’ve made the wrong decision purchasing such a unreliable vehicle. I mean it was a brand new car and I know of plenty brand new vehicles that don’t explode after 3 years. Finally, the salesman agreed to let us remove the warranty. I signed the paperwork and he said it should take less then 60 days and we went on our way. Here I am three months later with the warranty still attached. The process to purchase the car was about an hour and another 4 hours was not letting me leave without the warranty. I was treated poorly and I was lied too at this dealership. I haven’t had many issues with the car itself but I would’ve rather spent the same amount of money at a different dealership that doesn’t make you waste a bunch of time, money and can’t even treat you with respect. The issue at hand is still unresolved. I’ve called and left multiple emails and voicemails without hearing back. More

Treated exceptionally well and worked with me on price. Applied all discounts and gave excellent service Applied all discounts and gave excellent service More

So far the service has been very good. Estimates have been right on, and the time it takes is the time promised. been right on, and the time it takes is the time promised. More

Really nice waiting room with free coffee and available snacks. Work was done within the stated time. snacks. Work was done within the stated time. More

Easy to schedule, courteous, show you around the services and amenities available in the waiting room. They give you an estimate of time to completion with updates texted to you. Super nice to speak with an and amenities available in the waiting room. They give you an estimate of time to completion with updates texted to you. Super nice to speak with and make you feel appreciated for doing business with them. I have also bought cars here before and consider this a premier dealer. There service under this new management is top notch. More

I was in the market for a new Crosstrek as a surprise for my son and was referred to Niko by a friend who had a great experience with him. Thanks to Niko everything went flawlessly, the condition of the car my son and was referred to Niko by a friend who had a great experience with him. Thanks to Niko everything went flawlessly, the condition of the car was perfect and Niko was patient with my son as he learned about all of the features of his new car. We are a Subaru family and this is our first experience with Prime, thanks to Niko we will be back in 2022 for another one! Great job!!! More

I already reviewed Prime Subaru last month but I had another big service (my Outback has 130k on it and needs some love) and it was equally fantastic. This time Scott Sturtevant took care of me. All t another big service (my Outback has 130k on it and needs some love) and it was equally fantastic. This time Scott Sturtevant took care of me. All the work was done timely and the loaner saved my work day! Will be back next month for my final service, see you then guys! More

Excellent service, friendly and professional! Beautiful new facility! I have moved but traveled 175 miles to come to this Subaru dealer! new facility! I have moved but traveled 175 miles to come to this Subaru dealer! More

The service department in the new facility is second to none! I consistently bring my Subaru here for all the required services and Prime Subaru does a great job. Would highly recommend! none! I consistently bring my Subaru here for all the required services and Prime Subaru does a great job. Would highly recommend! More

Tanja was very informative and very personable. Was willing to spend time with us without rushing thru anything. Also everyone else we spoke to were pleasant and helpful. willing to spend time with us without rushing thru anything. Also everyone else we spoke to were pleasant and helpful. More