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Ira Subaru of Manchester

Manchester, NH

4.6
919 Reviews

205 John E Devine Dr.

Manchester, NH

03103

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Showing 919 reviews

March 27, 2025

The salesperson, Joshua Torres, was very friendly and informative. He listened to us and found us the perfect car. More

by Bac2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Torres.
Mar 27, 2025 -

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joshua here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2025

We were very satisfied with our salesperson Joshua Torres. He was very knowledgeable and helpful. More

by Bac2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Torres
Mar 29, 2025 -

Ira Subaru of Manchester responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Subaru Manchester. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 27, 2025

Matthew was very helpful and attentive. He helped make this process so easy. I called one day with what I wanted and we were there the next day signing on 2 new cars! Thank you! More

by eva.galusha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew, tony(?)
Mar 29, 2025 -

Ira Subaru of Manchester responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru Manchester. Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2025

The staff have friendly and willing to go out of their way to assist. Very professional. More

by fitznh
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Phil Doten
Mar 29, 2025 -

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! Please don't hesitate to reach out if there's anything additional we can do for you.

March 27, 2025

Customer Service is not what it used to be very upset at my interaction today was absolutely terrible More

by jamietakara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler /Chelsea
Mar 29, 2025 -

Ira Subaru of Manchester responded

Hello Jamie Smith. I understand that you feel your interaction was terrible but we did explain everything to you before and after your appointment. As mentioned you were part of a “Free Oil Change” program from the previous owner of the dealership, roughly 6 years ago that we said we would work with you even though you had nothing in writing or a contract of any sort. We explained that those programs offer free oil changes when you do all of the service work at the dealership but since you do not want to do any service work with us, and you want to do it elsewhere, we cannot honor a free oil change that someone else gave you and that your actually giving your repair work to a different business. If you have anything in writing that says other wise we will be more than happy to review it with you. Fell free to reach out to me with any additional questions or concerns at sdasilva@group1auto.com Steve DaSilva General Manager

Mar 29, 2025 -

jamietakara responded

Nothing was explained to me before my appointment, i didn’t ask to be apart of the offer at 2nd st , you (subaru) offered it to carry over , nobody ever said “we would work with you “ there’s nothing to work with. me about , i bought a car on 2nd st w free oil changes life of the car promotion at that time . If subaru didn’t wanna honor it anymore in year 3,4,5,6,7,8,9,10 all anybody had to do was tell me as of so so we will not be honoring the 2nd st oil change , all was needed was commutation to me . easy peasy instead you guys treat me like a xxxxxxx for three years instead of just ending the honor system . period . it’s not like i bought two cars from you and have been a customer for 10 years . but all you had to do is man up and tell me your ending the program . i never said anything about work getting done elsewhere i said i will be back monday to discuss Trade in options .!which would give you more money on a 3rd car, from this response i can totally see why the service department and my feeling are validated. You’re just as terrible as they were to me . I bought two cars from you i gave you my life savings on my subaru . isn’t your subaru motto love and happiness to all all about love and compassion. i don’t feel any of that , i feel extremely targeted over a program i didn’t ask for . and a weak car dealership that could have ended it at any time and didn’t and takes it out on me for 3years because i can afford to fix 4k worth of work at my oil change appointment that took 2 hours . still haven’t apologize at all for the wait time and or why i was waiting that long . you wasted my time and no one even cares . my service advisor did not have my best intrest that day but nobody is addressing that , also do you know what it feels like to be told you need 4k worth of work when you have wasted 2hours of someone’s day and they got up at 6 am had to go to work at 7pm and didn’t get a nap in . It’s a shock response. not pleasant feeling .

March 26, 2025

Matthew was very helpful and stayed with us quite a while. He answered all our questions and helped us understand the new car's features fully before we drove off the lot. More

by martha.bacon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Mar 27, 2025 -

Ira Subaru of Manchester responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 26, 2025

Service managers are pleasant to deal with. Explained what was needed after inspection.Sent an estimate to my email. More

by Jimmy1244*
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Kessler
Mar 27, 2025 -

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2025

Nice place lots of cars to choose from good options and friendly folks would recommend More

by Codykendall2491
Recommend Dealer
Yes
Employees Worked With
Rudy
Mar 27, 2025 -

Ira Subaru of Manchester responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru Manchester! Thanks again for the recommendation, and have an amazing day!

March 24, 2025

My service advisor was exceptional. Sandra Silva was very helpful. The best I've experienced since having a Subaru. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Silva
Mar 26, 2025 -

Ira Subaru of Manchester responded

Hi Cindy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

March 23, 2025

Ira Subaru of Manchester will always be my go to for car maintenance. They are professional and reliable! More

by a.sprague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 24, 2025 -

Ira Subaru of Manchester responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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