Ira Subaru of Manchester

Refused to return calls or emails for refund owed It is frustrating that I find myself going this route, but after almost a year, I have been unable to get Prime Subaru's Finance Department to return It is frustrating that I find myself going this route, but after almost a year, I have been unable to get Prime Subaru's Finance Department to return my calls or e-mails. In May 2018, I purchased a 2015 Forester. The car has been fine--no issues. However, after a year, I decided to cancel the "Prime Protection" warranty coverage with AutoBodyGuard (it cost $1195 at purchase and I decided I didn't need it). They informed me via letter last July that I would be entitled to a pro-rated refund. No problem. However, they would send the check to the dealership and in-turn, they would process the refund directly onto the loan. Also, not a problem. After attempting multiple times between July and November, I finally received an answer from someone named "Josh" who said the refund should be ~$700 or 800. No problem. I attempted to follow up several times again over the next month; finally in January (shortly after Christmas) I physically went to the dealership with my refund letter and asked them to process the refund. Still...no action. Bear in mind, I now live in Colorado so returning to the dealership multiple times to ask for action on this refund isn't practical. Since January, I have sent multiple e-mails to the dealership asking for a status on my refund. All I ask is that the dealership return my call and process my pro-rated refund according to the letter from AutoBodyGuard. What was originally a good buying experience has left me very frustrated and disappointed. Hopefully they will see this note and return contact. More

Excellent shopping/delivery experience! Great experience with Prime Subaru Manchester, from online research/price comparison, through the doorstep test drive/delivery option, especially with Great experience with Prime Subaru Manchester, from online research/price comparison, through the doorstep test drive/delivery option, especially with the quarantine. That's going above and beyond! More

Everyone was extremely helpful, professional and sincere. The team took their time to answer all of my questions to ensure my overall satisfaction . The transparency was greatly appreciated. The team took their time to answer all of my questions to ensure my overall satisfaction . The transparency was greatly appreciated. More

Great and competent service!No hassle pick-up and Great and competent service! No hassle pick-up and delivery during quarantine is awesome! Communication was timely, clear, and professional. Always Great and competent service! No hassle pick-up and delivery during quarantine is awesome! Communication was timely, clear, and professional. Always use Prime Subaru to service my Outback Thank you More

Prime is a good dealership, they work with me to keep it affordable and give honest assessment of my vehicle. They also run some great specials on service. affordable and give honest assessment of my vehicle. They also run some great specials on service. More

Great service, efficient and timely and very personable. Waiting room was very clean; I felt very comfortable; I have been coming here for 13 years. Waiting room was very clean; I felt very comfortable; I have been coming here for 13 years. More

Niko was very knowledgeable of the various features etc. He listened to everything we said, and didn't waste our time. He made it very easy for us to make our decision. He listened to everything we said, and didn't waste our time. He made it very easy for us to make our decision. More

Great service. They reached out to me about a factory recall on my car. They picked it up at home took care of it and returned it within 3 hours. I've used them prior to this and they are extremely profe recall on my car. They picked it up at home took care of it and returned it within 3 hours. I've used them prior to this and they are extremely professional More

Dead battery. One year old car. Thomas was very sensitive to my situation. I only hope all my service calls would be like this one. I would rate this a 10!! to my situation. I only hope all my service calls would be like this one. I would rate this a 10!! More

Thank you, Prime Subaru Manchester. Initially advised that my 18K mike service would take 1 1/2 to 2 hours, I had my car in just over an hour. Special thanks to Scott Sturtevant for making this visit so that my 18K mike service would take 1 1/2 to 2 hours, I had my car in just over an hour. Special thanks to Scott Sturtevant for making this visit so pleasant. More