
Ira Subaru of Manchester
Manchester, NH
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I received the below response from the GM and decided to call, never got a hold of him, one of his direct reports called me back and said they took care of the situation by addressing their employee.....not call, never got a hold of him, one of his direct reports called me back and said they took care of the situation by addressing their employee.....not sure this makes things right with me as your replied stated you wanted to do. Stay away.......it appears the shadiness goes all the way up the management ladder. Prime Subaru Manchester responded PUBLICLY on 4/18/23 3:08 PM Bruce, we're sorry to hear about your experience at our dealership. We always aim to provide top-notch service to our customers, and it's disappointing to hear that we fell short in your case. We would appreciate the chance to speak with you and see how we can make things right. Please give us a call at your convenience. Thank you, Christopher Aliberti - General Manager - 603-506-6951 More
Drove from Maine with bank check to buy a used Subaru only to find out salesman blatantly lied about the condition of the car, wife ask about some what appeared to be black spots on the photo, it was har only to find out salesman blatantly lied about the condition of the car, wife ask about some what appeared to be black spots on the photo, it was hard to tell, low quality and blury, and he said it was his phone camera lense was cracked and the car was clean. Upon arrival, which he conveniently stepped out for an appointment the car had what appeared to be rust or mold. Complete waste of time, emailed management and received no reply back... I snapped a photo with my phone which works fine. Would not have drove there if he had been honest....stay away More
Tom (M) was pleasant on the phone and equally as pleasant in person. Answered questions, provided helpful input. Very Nice Staff there all the way around! The Dealership is a very clean pleasant area with in person. Answered questions, provided helpful input. Very Nice Staff there all the way around! The Dealership is a very clean pleasant area with adequate space, seating and entertainment.... Beverages too!! I highly recommend Prime Subaru and give it a FIVE STAR REVIEW! A very well organized/efficient operation! KUDOS to all staff...including the cleaning staff for keeping the surroundings clean and bright... Couldn't ask for better all-around friendly service! Thanks and kudos to everyone there! More
Robb Goodwin suggested we look at a Subaru which was a very good suggestion because it brought us to Prime to work with him. He is one enthusiastic Subaru representative and he knows his product well. He very good suggestion because it brought us to Prime to work with him. He is one enthusiastic Subaru representative and he knows his product well. He follows up and does what he says he will do. He's polite and just an all around good guy. We are enjoying our car and Robb periodically follows up to make sure we still enjoy it and to see if we have any car-related needs. The world of car sales needs more Robbs! More
Gary Smith was very friendly and helpful. He made me feel relaxed during the new car buying process. When I decided to purchase he volunteered to deliver my car 45 minutes away from the He made me feel relaxed during the new car buying process. When I decided to purchase he volunteered to deliver my car 45 minutes away from the dealership which was a huge help! He spent time explaining all the features of tge car. Best car buying experience I’ve ever had. More
Very good team, polite,always listen what you need ,no hard sell, no pressure, very comfortable, that is why I willing to drove over 100 miles from New bedford to this dealer, and this is the second car I hard sell, no pressure, very comfortable, that is why I willing to drove over 100 miles from New bedford to this dealer, and this is the second car I purchased here, highly recommended 😀 More
From the minute my son and i walked on to the parking lot looking to buy a new car we felt like the people there really care about you. I love my new car Jack provided me with great service and i had my looking to buy a new car we felt like the people there really care about you. I love my new car Jack provided me with great service and i had my new car in no time at all I will tell all my friends that are looking for a Subaru to come see Jack Berkowitz. More
Very helpful and fair. Especially when I turned over the title of the car around 8p.m. And you came out to the car so I could sign without getting out of my sons car as I h Especially when I turned over the title of the car around 8p.m. And you came out to the car so I could sign without getting out of my sons car as I had a severe knee injury. I really appreciated that. Thank you so much., Laura. This was for selling my 2014 Forester. More